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FTC iHelp, Owner'S Manual

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FTC iHelp Owner'S Manual Download Page 5

2 

 

Quick Start Guide 

Quick Setup to Use the iHelp Tracker 

 

The following are instructions to quickly setup the iHelp Tracker. Please refer to the User Manual for complete features 
and functions of the iHelp Tracker.   
 

1.  Insert SIM Card with the following orientation. 

 

 

   

 

NOTE:  Please  do  not  misplace  the  waterproofing  piece,  black  rubber,  in  the  SIM  card  slot.  Insert  back  the 
waterproofing piece after inserting the SIM card, before closing the slot cover. 
 

2.  Press and hold the SOS button for 5 sec, until the blue light around the SOS button lights up. Ensure that 3G 

network is available. 

 

 

 

Summary of Contents for iHelp

Page 1: ...Mobile Medical Alert System Owner s Manual ...

Page 2: ... the Unit 13 Desktop Charger 13 USB Cable 13 Phone App 14 Android 14 Iphone 14 Wearing the iHelp Tracker 15 Switch ON the Unit 15 Fall Detection 16 Making Emergency Call 17 Answering an Incoming Call on the Tracker 18 Sending Location 18 Geo Fence Alert 19 Medicine Reminder and Time Announcement 19 Status Request 19 Time Zone 20 Low Battery Indication 21 Battery Status Indicator 21 ...

Page 3: ...ii Battery is Charging Indicator 21 Battery is Fully Charged Indicator 22 Call Indications 22 Restart the Tracker 22 ...

Page 4: ...t quality standards With 2G 3G network coverage iHelp unit allows the wearer to contact their caregiver monitoring center instantly with a touch of a button The caregiver may also track the location of the wearer whenever required The iHelp unit is designed to give the user wearer and caregiver mobility and freedom to go virtually anywhere with peace of mind The iHelp Mobile Medical Alarm We Care ...

Page 5: ...tions of the iHelp Tracker 1 Insert SIM Card with the following orientation NOTE Please do not misplace the waterproofing piece black rubber in the SIM card slot Insert back the waterproofing piece after inserting the SIM card before closing the slot cover 2 Press and hold the SOS button for 5 sec until the blue light around the SOS button lights up Ensure that 3G network is available ...

Page 6: ...ick on to activate the APP 5 The following steps help to quickly set up the GPS Tracker Configuration is done via SMS Whenever Send the SMS is pressed your mobile sends out a SMS to the iHelp Tracker to configure the settings The iHelp Tracker then responses back with a SMS confirming the setting If no SMS is received from the iHelp Tracker check that network is available Bring iHelp Tracker near ...

Page 7: ... slot Enters contact number in the field Press Send the SMS You are allowed up to ten contacts in the list Land line is acceptable 5 SET SMS NOTIFICATION Press Choose the 1st empty slot Enters the mobile number in the field Press Send the SMS Enters only mobile contacts to receive SMS 6 TEST RUN TRACKER Press the SOS button on the iHelp Tracker for 1 sec Green light around the SOS button lights up...

Page 8: ...ker automatically moves on and calls the next contact in the list Incoming Call Incoming Call list allows the family caregivers to restrict accessibility to call in to the GPS Tracker When activated only contacts found on this list are allowed to call in Auto answering once enabled allows the GPS Tracker to engage a call in automatically Fall Detection Fall Detection enables the GPS Tracker to mak...

Page 9: ...and Longitude Settings to define the boundaries Latitude and Longitude to define the center of the area inside the boundaries and radius from the center to define the boundaries Medicine Reminders This function reminds the user to take their medicine Voice Prompt can be enabled to remind the user to take their medicine SMS Alert setting allows the tracker to send a SMS to the caregiver reminding t...

Page 10: ...also allows different notification to be sent to different people when events are triggered Technical Response is used to be used by our technical developer and should be disabled during normal usage More This allows the caregiver to configure general settings on the GPS Tracker Enable Disable SMS This allows the caregiver to disable SMS sending in time of events Enable Disable the Allowable Numbe...

Page 11: ...8 Track and Status Request This enables disables Status requests by sending a SMS Time Announcement Caregiver sets the GPS Tracker to announce certain time to the user ...

Page 12: ...9 Product Appearance ...

Page 13: ... For maximum use between charges 3G 2G Nationwide Network Coverage Take it wherever you go Loud Crystal Clear Audio Quality No need to hold to your ear or mouth to listen or speak Voice Prompts Let you know the status of your call Eg Your emergency call is now being dialed please stand by Water Proof IPX7 Small In Size 6 35 x 4 5 x 1 7 cm compact yet powerful Lightweight 42g comfortable to carry o...

Page 14: ...re 40 C to 85C Working temperature 20C to 65 C Humidity 5 95 non condensing SAR Maximum SAR value is 0 467 W Kg 10g Network 3G WCDMA 2G GSM Micro SIM card GPS AGPS NETWORK BT 4 0 Appearance Shape Water drop Shell Color grey Size 6 35 x 4 5 x 1 7 cm Weight 42g Material PC ABS Operation Type Touch and button press Sensors Pressure gyroscope accelerometer Port Micro USB Others Braille marking volume ...

Page 15: ...over and take out the waterproofing gasket 2 Insert the SIM card correctly as shown in the diagram into the unit 3 Insert the waterproofing gasket and close the SIM card cover Note Please insert the SIM card when the unit is switched off Otherwise please press and hold the SOS button and volume down button together for around 10 seconds to reboot the unit to ensure proper operations ...

Page 16: ...ight around the SOS button will flash every 5 seconds in the process of charging The blue light stays lighted when charging is completed It takes around 2 3 hours to fully charge the unit USB Cable 1 Insert the USB cable into the tracker unit and the other end on the wall power socket 2 Switch on the power on the power socket Note The blue light around the SOS button will flash every 5 seconds in ...

Page 17: ...efer to the Phone App manual for more information on how to set up the tracker unit Android Scan the QR code below to download the iHelp 3G Mobile App Iphone You may visit the Apple App Store to download the Mobile App Simply go to Apple App Store and search for iHelp 3G to download the App ...

Page 18: ...etection Switch ON the Unit Switch the unit on with either of the following ways 1 Press the SOS button for around 5 seconds until the blue light around the SOS button flashes 2 Charge the unit until the blue light around the SOS button flashes Note When the unit is switched on press the SOS button and release the unit is ready to work when the red light around the SOS button flashes once We recom...

Page 19: ...i Your location has been determined Please standby for assistance Only if GPS location is available ii Your emergency call is being placed now please standby 3 The tracker attempts to call the first number that is programmed on the outgoing call list in the phone App In case where the attempt to call is unsuccessful the tracker will go to the number on the list until a call is made successfully To...

Page 20: ...y call is being placed now please standby 2 The tracker makes attempt s to call the numbers in the order that the numbers are entered in the Outgoing Call list until a call is successfully engaged 3 When the call is connected speak normally into tracker Note The caregiver operator should be able to hear properly when the tracker is worn on the arm neck or belt However for optimal clarity it is rec...

Page 21: ...lternatively auto answering can be set via the phone App to enable auto answering function for incoming calls 4 Press twice on the SOS button to terminate the call Sending Location The location of the tracker is texted via SMS to the mobile phone of the caregiver in event of an emergency The caregiver can also locate the tracker location by 1 Texting via SMS TRACK to the tracker SIM card number 2 ...

Page 22: ...ving the perimeter and the radius from a point of location Medicine Reminder and Time Announcement iHelp phone App allows up to eight medicine reminders to be set to notify the tracker user to consume their medicine When the function is enabled at the set timing the tracker gives off the voice prompt Hello it s time for medicine wish you get well soon twice An SMS alert is also sent to the caregiv...

Page 23: ...20 Time Zone The tracker synchronizes to the local standard GMT time However when there is more than one time zone in a country the time zone can be set with the phone APP ...

Page 24: ...elp tracker WILL NOT be able to contact the caregiver monitoring center until the battery is charged Battery Status Indicator During normal operations the battery status is indicated by the LED lights around the SOS button Press and release the SOS button for indication Battery Capacity is between 70 100 Three LED lights around the SOS button light up red Battery Capacity is between 20 70 Two LED ...

Page 25: ...ded however that the iHelp tracker to be charged daily to prevent the battery from running too low Call Indications The light around the SOS button lights up green when the tracker has a call in progress Restart the Tracker Press and hold the SOS button and Volume button together for 10s to restart the tracker The light around the SOS button flashes blue once when the tracker restarts Upon restart...

Page 26: ...Home Care Innovation for Peace of Mind ...

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