21
TROUBLESHOOTING
If you have any problems with your telephone service
, determine if the problem is
with your unit or the telephone company lines BEFORE CALLING THE TELEPHONE
COMPANY. Always disconnect the power adapter, telephone line and batteries and
reinstall them before calling for service. The telephone company may charge you for a
service call if the problem is caused by your telephone.
PHONE DOES NOT RING
1.
Line cord is disconnected at telephone outlet or at telephone.
2.
Phone is off hook. Make certain the hookswitch is depressed when the handset is in
the cradle.
3.
SPEAKERPHONE
is on. Turn off speakerphone.
NO DIAL TONE
Wire is disconnected at telephone or at wall jack. Test the telephone in a different wall
jack. If it works, the first jack may be defective.
BLANK SCREEN
1.
Check if the adapter is connected properly and that batteries are installed.
2.
Press the Contrast button to see if contrast level is set correctly.
CALLERS ARE NOT DISPLAYED ON THE SCREEN
1.
Verify that you have subscribed to the appropriate service (Caller ID and Call
Waiting Caller ID) from your telephone company. If you only subscribed to Caller
ID service the unit will not display call waiting caller ID information.
2.
Check if your answering machine is set to answer before 2 rings.
NO CALLER INFORMATION IS DISPLAYED WHEN HEARING THE CALL
WAITING BEEP
1.
Verify that you have subscribed to Call Waiting Caller ID service from your
telephone company.
2.
Verify that Call Waiting is turned on. See Step 2 of the UNIT SETUP section of this
manual.
MESSAGE ERROR HAPPENS FREQUENTLY
Caller information was not transmitted properly. Check with your telephone company to
see if there is a problem with your phone line.
