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Fritz! FRITZ!Box 4020 Configuration And Operation Download Page 188

Troubleshooting Procedures

Overview

The following table offers recommendations about what do when prob­
lems with your FRITZ!Box arise:

Error Scenario

help

•

LEDs not on

•

No access to the user interface

•

Wireless LAN connection cannot be
established or is interrupted

Troubleshooting chart;

see page 189

Problem with:

•

connecting

•

configuration

•

Internet

•

Wireless

•

etc.

Knowledge Base;

see page 194

Troubleshooting chart and Knowledge
Base do not offer a solution.

Support; 

see page 195

Malfunctions 

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•   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •   •

188

FRITZ!Box 4020

Summary of Contents for FRITZ!Box 4020

Page 1: ...4020 Coniguration and Operation ...

Page 2: ...Connecting to the Internet Access Possibilities 32 Connecting to the Internet Access DSL VDSL line 33 Connecting to the Internet Access Cable Connection 34 Connecting to the Internet Access Fiber Optic Modem 36 Connecting to the Internet Access Existing Router 37 Connecting to the Internet Access Mobile Network 38 Connecting a Computer with a Network 40 Connecting the Computer via Wireless LAN 42 ...

Page 3: ...FRITZ 66 Expanding a Wireless Network with Mesh 67 Updating the FRITZ Box for Mesh 69 Integrating FRITZ Repeater into the FRITZ Box Mesh 70 Integrating FRITZ Powerline into the Mesh of the FRITZ Box 72 Using FRITZ Box as a Mesh Repeater 74 User Interface Overview Menu 75 Overview Menu Settings and Features 76 User Interface Internet Menu 79 Internet Menu Settings and Features 80 Using AVM Services...

Page 4: ...guring and Using the Media Server 130 Assigning a FRITZ Box Name 132 User Interface Wireless Menu 133 Wireless Menu Settings and Features 134 Switching the Wireless Radio Network On and Off 135 Selecting the WiFi Channel 136 Configuring Wireless Guest Access 137 User Interface Diagnostics Menu 141 Diagnostics Menu Settings and Features 142 Starting the Function Diagnostics 143 Using Security Diagn...

Page 5: ...75 Expanding FRITZ NAS Storage 177 Displaying FRITZ NAS in a File Manager 178 Saving FRITZ NAS Storage 179 MyFRITZ 180 What Is MyFRITZ 181 Creating a MyFRITZ Account 184 Configuring MyFRITZ App with Android 185 Configuring MyFRITZ App with iOS 186 Malfunctions 187 Troubleshooting Procedures 188 Troubleshooting Chart 189 Opening the User Interface with the Emergency IP Address 192 Knowledge Base 19...

Page 6: ...Appendix 199 Technical Specifications 200 Drilling Template 203 Legal 205 Information on Cleaning 209 Index 210 Table of Contents 6 FRITZ Box 4020 ...

Page 7: ...General Remarks Safety Instructions 8 Instructions and Help 11 Symbols Used 13 Device Data on the Type Label 14 Package Contents 16 General Remarks 7 FRITZ Box 4020 ...

Page 8: ...erheating of the FRITZ Box and subsequently damage the FRITZ Box Provide for sufficient air circulation around the FRITZ Box Make sure that the ventilation slits on the FRITZ Box housing are always unobstructed The FRITZ Box should not be placed on carpets or upholstery Do not cover the FRITZ Box Damage to Heat sensitive Surfaces The base of the FRITZ Box heats up during normal operation This heat...

Page 9: ...bout how to clean your FRITZ Box see page 209 Improper Opening and Repairs The device contains hazardous components and should only be opened by authorized repair technicians Do not open the FRITZ Box housing If the FRITZ Box needs to be repaired please take it to a special ized vendor Internet Security Comprehensive information about how to protect your FRITZ Box and your home network from access...

Page 10: ...ance of 15 cm recommended by the manufacturers of medical devices in order to prevent malfunctions of your medical device Potentially Explosive Environments Under unfavorable conditions radio waves in the vicinity of explosive environments can cause fires or explosions Do not install and operate your FRITZ Box in the vicinity of explo sive environments flammable gases areas in which the air contai...

Page 11: ...n FRITZ OS version 07 01 status Connecting configuration and operation Range of functions of your FRITZ device Manual Technical specifications en avm de service manuals Quick guide Connecting and configuration Is provided in print with your FRITZ Box Instructions on configuration and operation Online help Help on the functions and settings options in the user interface http fritz box Knowledge bas...

Page 12: ...Medium Contents Location Facebook Instagram Twitter Social media The latest about the FRITZ Box and your FRITZ Box home network YouTube General Remarks 12 FRITZ Box 4020 ...

Page 13: ...symbols are used in this manual Symbol Meaning Important message that should be complied with in order to prevent material damage errors or malfunctions Useful tip for configuring and operating the FRITZ Box General Remarks 13 FRITZ Box 4020 ...

Page 14: ...ting support requests Device Data on the Type Label H515 123 45 678 901 afbecd1234 FRITZ Box 4020 WW 00040E 123456789012 98 76 54 32 19 87 3779 8981 1562 8981 1234 FRITZ Box 4020 Serial no WLAN Network Key WPA2 Article no 2000 2744 WLAN Network SSID FRITZ Box password CWMP account MAC address Edition International AVM GmbH 10547 Berlin Power units 311P0W047 311P0W130 12V 1A 311P0W105 12V 900 mA 1 ...

Page 15: ...No Meaning 7 Serial number 8 Article number General Remarks 15 FRITZ Box 4020 ...

Page 16: ...ge Contents Package contents Numb er Supplied Part Details 1 FRITZ Box 4020 1 Power adapter black 1 Network cable also LAN cable white 1 Quick guide Connecting the FRITZ Box General Remarks 16 FRITZ Box 4020 ...

Page 17: ...Functions and Structure Functions 18 Connection Sockets 20 Buttons 22 LEDs 23 Requirements for Operation 26 Functions and Structure 17 FRITZ Box 4020 ...

Page 18: ...Wireless printers Hub in the Home Network The FRITZ Box is the hub in the home network All of the devices connected with the FRITZ Box make up the home network With the FRITZ Box you can keep track of all devices The functions available for the home network include A media server for transmission of music pictures and video to playback devices in the home network MyFRITZ for access to your own FRI...

Page 19: ...the following devices USB storage devices for example flash drives external hard drives card readers USB printers USB all in one printers USB scanners USB mobile communications dongles or smartphones with USB tethering USB hubs Functions and Structure 19 FRITZ Box 4020 ...

Page 20: ...3 LAN4 WAN Power 1 2 3 No Name Function 1 LAN 1 to LAN 4 Ports for connecting computers and other network compatible devices like hubs and game consoles 2 WAN RJ45 port for connecting to a modem or a router for Internet access 3 Power Port for plugging in the power supply Functions and Structure 20 FRITZ Box 4020 ...

Page 21: ...USB Power Power W PSW PS W LA N W LA N LAN1 LAN1 LAN2 LAN2 LAN3 LAN3 LAN4 LAN4 WAN WAN 1 No Name Function 1 USB USB 2 0 socket for connecting USB devices like printers or storage media Functions and Structure 21 FRITZ Box 4020 ...

Page 22: ...WLAN Internet Power LAN Info WPS WPS WLAN WLAN 1 2 No Button Function 1 WPS Register wireless devices with the FRITZ Box via WPS see page 45 2 WLAN Switch Wi Fi on and off see page 135 Functions and Structure 22 FRITZ Box 4020 ...

Page 23: ...fo WPS WPS WLAN WLAN 1 2 3 4 5 No LED Condition Meaning off The device has no electric power 1 Power on Device has electric power off No connection to the internet 2 Internet on An Internet connection is active Functions and Structure 23 FRITZ Box 4020 ...

Page 24: ... LAN function on or off Applying changes to the wireless LAN settings WPS in progress Registration of a wireless device in progress off No connection via LAN available 4 LAN on Network connection is active to at least one connected device network adapter or hub switch off None of the following processes is active 5 Info on AVM Stick Surf with FRITZ WLAN USB Stick is concluded Adjustable see Select...

Page 25: ...hed AVM Stick Surf with FRITZ WLAN USB Stick in progress Adjustable see Selecting Signaling of the Info LED page 151 5 Info lights red or flashing red Error Open the user interface see page 47 Follow the instructions on the Overview page in the user interface Functions and Structure 25 FRITZ Box 4020 ...

Page 26: ...mputer with network connection to establish a connection with the internet connection of the FRITZ Box via LAN cable Computer tablet or smartphone with support for wireless LAN to establish a wireless connection with the internet connection of the FRITZ Box An up to date web browser For comprehensive technical information about your FRITZ Box see page 200 Functions and Structure 26 FRITZ Box 4020 ...

Page 27: ...he Internet Access DSL VDSL line 33 Connecting to the Internet Access Cable Connection 34 Connecting to the Internet Access Fiber Optic Modem 36 Connecting to the Internet Access Existing Router 37 Connecting to the Internet Access Mobile Network 38 Connecting a Computer with a Network 40 Connecting the Computer via Wireless LAN 42 Connecting 27 FRITZ Box 4020 ...

Page 28: ...ails the following steps Instructions Place or hang up the FRITZ Box in a suitable location Connect the FRITZ Box to the power supply Connect the FRITZ Box to your internet connection Connect your computers and network devices to the FRITZ Box Connecting 28 FRITZ Box 4020 ...

Page 29: ... FRITZ Box on heat sensitive surfaces like furni ture with sensitive paintwork To avoid heat accumulation the FRITZ Box should not be placed on carpets or upholstered furniture Provide for sufficient air circulation around the FRITZ Box and do not cover up the FRITZ Box The ventilation slits must never be obstructed Rules for Optimum Wireless LAN Reception Radio wave propagation during wireless LA...

Page 30: ...es mentioned above select a suitable location for the FRITZ Box 2 Place the FRITZ Box in this location Instructions Mounting FRITZ Box on the Wall Damage to electric wiring or gas or water pipes during drilling can present a significant danger Before mounting the FRITZ Box on the wall make sure that there are no electricity lines gas or water pipes located where you need to drill the holes If nece...

Page 31: ...each other Use only the power adapter included with delivery Instructions Plugging in to electrical power 1 Remove the power adapter from the FRITZ Box package 2 Connect the power adapter to the socket on the labeled Power WL A N I n t e r n e t P o w e r L A N I n f o WLAN WLAN WPS WPS LAN1 LAN2 LAN3 LAN4 WAN Power 3 Plug the other end into a power outlet The Power LED begins flashing after a few...

Page 32: ...ous types of Internet connections Connection Option Kind of Internet Access DSL or VDSL modem DSL or VDSL line cable modem Cable connection fiber optic modem FTTH ONT media converter Fiber optic connection existing router Any internet connection USB mobile broadband dongle mobile broadband UMTS HSPA LTE Connecting 32 FRITZ Box 4020 ...

Page 33: ...SL line A network cable for instance from the FRITZ Box package Instructions Connecting to the DSL Modem 1 Insert one end of the network cable into the WAN port on the FRITZ Box WL A N I n t e r n e t r L A N I n f o WLAN WLAN WPS WPS LAN1 LAN2 LAN3 LAN4 WAN Power 2 Insert the other end of the network cable in the LAN Ethernet port on the cable modem Connecting 33 FRITZ Box 4020 ...

Page 34: ... modem from where it interfaces with the cable connection Use a network cable Example Configuration FRITZ Box Internet Instructions Connecting to a Cable Modem 1 Connect the one end of the network cable to the LAN Ethernet port on the cable modem 2 Insert the other end of the network cable into the WAN port on the FRITZ Box Connecting 34 FRITZ Box 4020 ...

Page 35: ...omputer with the FRITZ Box see page 40 or see page 42 4 Set up the internet connection for connections via cable in the FRITZ Box see Configuring Internet Access via Cable Modem page 57 Connecting 35 FRITZ Box 4020 ...

Page 36: ...d to your fiber optic connec tion A network cable for instance from the FRITZ Box package Example Configuration FRITZ Box Internet Instructions Connecting to a Fiber Optic Modem 1 Insert one end of the network cable into the WAN port on the FRITZ Box 2 Insert the other end of the network cable into the LAN Ethernet port on the fiber optic modem Connecting 36 FRITZ Box 4020 ...

Page 37: ...ct the FRITZ Box to the existing internet router Example Configuration Internet FRITZ Box Router Instructions Connecting to the Router with a Network Cable 1 Insert the one end of the network cable into the WAN port on the FRITZ Box 2 Insert the other end of the cable into a network socket on the internet router Connecting 37 FRITZ Box 4020 ...

Page 38: ...irements You need the following a mobile communications device for internet access via LTE UMTS or HSPA a SIM card from a mobile communications network provider Restrictions by the Mobile Communications Network Provider Due to technical limitations on the part of the mobile communications network providers some limitations may arise for internet telephone calls and for applications requiring an in...

Page 39: ...of the FRITZ Box Instructions Connecting with the Smartphone via USB 1 Connect the smartphone to the USB port on the FRITZ Box using a USB cable Connecting with the Smartphone via Wireless LAN You can establish the connection to the smartphone via wireless LAN see Configuring Internet Access via a Wireless Device page 61 Connecting 39 FRITZ Box 4020 ...

Page 40: ...user interface of the FRITZ Box is opened in an up to date web browser see page 47 Rules The network cable used to connect the computer and other network devices to the FRITZ Box must be a maximum of 100 m in length Instructions Connecting the Computer Using a Network Cable 1 Insert the network cable into the network LAN port of the computer 2 Insert the free end of the cable into a LAN port on th...

Page 41: ...n connect a network hub or network switch to the FRITZ Box 1 Insert the network cable included in the package into the uplink port of the network hub or network switch 2 Insert the free end of the cable into a LAN port on the FRITZ Box Connecting 41 FRITZ Box 4020 ...

Page 42: ...yption technique a key An encryption technique and a network key are preconfigured in the FRITZ Box A network device that would like to connect with the FRITZ Box must register with the FRITZ Box using the network key The network key can be made known to a network device in the following ways by entering the network key manually by transmitting the network key via WPS As soon as the network key is...

Page 43: ...o the following table Mode Use WPA2 This mode is preconfigured in the FRITZ Box This mode is suitable if you use only network devices that support WPA2 Most up to date wireless devices support this mode WPA WPA2 Set this mode if you would also like to use older network devices that do not support WPA2 With this setting the FRITZ Box automatically uses the WPA mode most suitable for your connection...

Page 44: ...arch for wireless networks in the environment see the docu mentation of your wireless device and select the wireless network of the FRITZ Box The preconfigured name of the FRITZ Box s wireless network is composed of FRITZ Box 4020 and two random letters for instance FRITZ Box 4020 XY and is printed on the type label on the bottom of the housing 3 Click OK 4 Enter the network key of the FRITZ Box T...

Page 45: ...device see the documentation of your wireless device and select the wireless network of the FRITZ Box The preconfigured name of the FRITZ Box s wireless network is composed of FRITZ Box 4020 and two random letters for instance FRITZ Box 4020 XY The name is printed on the type label on the bottom of the housing 3 Start the connection procedure via WPS see the documentation of your wireless device 4...

Page 46: ...User Interface Opening the User Interface 47 Using the Wizard for Basic Configuration 50 Logging Out of the User Interface 52 User Interface 46 FRITZ Box 4020 ...

Page 47: ...like to use the AVM services for diagnostics and maintenance of your FRITZ Box Requirements Your computer tablet or smartphone is connected with the FRITZ Box by wireless LAN or with the network cable Instructions Opening the User Interface 1 Start a web browser on your computer or mobile device and enter http fritz box in the address bar 2 Enter the preset FRITZ Box password and click Log In The ...

Page 48: ...x user interface menu 2 Functions and settings for the given menu command 3 Links to the FRITZ NAS and MyFRITZ areas 4 3 vertical dots menu Log off the user interface Change password Links to the FRITZ NAS and MyFRITZ areas 5 Question mark symbol for opening the online help 6 Wizards for configuration of the FRITZ Box User Interface 48 FRITZ Box 4020 ...

Page 49: ...y Function 7 Related links Contents Overview of all pages in the user interface Manual FRITZ Box 4020 PDF Tips Tricks Link to the FRITZ Box Knowledge Base en avm de AVM web pages User Interface 49 FRITZ Box 4020 ...

Page 50: ...arts by prompting you to assign a password for access to the user interface You can also choose whether you would like to use the AVM services for diagnostics and maintenance of your FRITZ Box see Using AVM Services for Diagnostics and Maintenance page 81 1 Enter the preset FRITZ Box password and click Log In The preset password is printed on the type label on the bottom of the housing 2 Choose wh...

Page 51: ...The wizard can be restarted at any time via the FRITZ Box user inter face User Interface 51 FRITZ Box 4020 ...

Page 52: ... recommend that you log out of the user interface before surfing the web Use push services to have yourself notified each time someone logs into or out of your FRITZ Box see Configuring Push Services page 149 Automatic Logout when Idle If you have not logged out of the FRITZ Box user interface and have not been active in the browser for 20 minutes you will be logged out auto matically You must log...

Page 53: ... Manual Logout 1 Click the menu with the three dots 1 in the header of the FRITZ Box user interface 2 Click Log Off 2 in the menu You have logged out of the FRITZ Box user interface User Interface 53 FRITZ Box 4020 ...

Page 54: ...a Fiber Optic Modem 58 Configuring Internet Access via Another Router 59 Configuring Internet Access via Another Router IP Client 60 Configuring Internet Access via a Wireless Device 61 Setting Up Internet Access via the Mobile Network 62 Extending Wireless LAN Range 63 Expanding a Wireless Radio Network 64 Saving Power with the FRITZ Box 65 Configuring 54 FRITZ Box 4020 ...

Page 55: ...TZ Box Overview Configuration of the FRITZ Box entails the following steps Instructions Set up the internet connection in the FRITZ Box Requirements The FRITZ Box is connected with the internet access Configuring 55 FRITZ Box 4020 ...

Page 56: ...Z Box functions as a router The FRITZ Box opens up its own IP network The firewall of the FRITZ Box is enabled Requirements The FRITZ Box is connected to a DSL modem which is connected with the DSL or VDSL line see Connecting to the Internet Access DSL VDSL line page 33 Instructions Configuring Internet Access on the DSL Connection 1 Open the user interface see page 47 2 Select the Internet Accoun...

Page 57: ...functions as a router The FRITZ Box opens up its own IP network The firewall of the FRITZ Box is enabled Requirements The FRITZ Box is connected to a cable modem which is connected with the cable junction see Connecting to the Internet Access Cable Connection page 34 Instructions Setting Up Internet Access on the Cable Connection 1 Open the user interface see page 47 2 Select the Internet Account ...

Page 58: ...s The FRITZ Box obtains the public IP address from the internet service provider via DHCP or PPPoE The FRITZ Box establishes the internet connection itself The FRITZ Box functions as a router The FRITZ Box opens up its own IP network The firewall of the FRITZ Box is enabled Requirements The FRITZ Box is connected to a fiber optic modem which is connected with the fiber optic connection see Connect...

Page 59: ...ens up its own IP network The firewall of the FRITZ Box is enabled Requirements The FRITZ Box is connected with a router that provides the internet connection see Connecting to the Internet Access Existing Router page 37 Instructions Setting Up Internet Access via WAN as a Router 1 Open the user interface see page 47 2 Select the Internet Account Information menu and the Internet Connection tab 3 ...

Page 60: ... the FRITZ Box receive their IP addresses from the upstream router The firewall of the FRITZ Box is disabled Requirements The FRITZ Box is connected with a router that provides the internet connection see Connecting to the Internet Access Existing Router page 37 Instructions Setting Up Internet Access via LAN as an IP Client 1 Open the user interface see page 47 2 Select the Internet Account Infor...

Page 61: ...nge The connection is encrypted using WPA2 The radio network allows the FRITZ Box to set up a wireless LAN connection Instructions Configuring Internet Access via Wireless LAN 1 Open the user interface see page 47 2 Select the Internet Account Information menu 3 Select the Existing connection over wireless LAN entry from the Internet service provider list A list of the radio networks in the vicini...

Page 62: ... Android smartphone with USB tethering enabled must be connected to the USB port of the FRITZ Box see Connecting to the Internet Access Mobile Network page 38 Instructions Setting Up Internet Access via the Mobile Telephone Network 1 Open the user interface see page 47 2 Select Internet Mobile Communications 3 For instructions open the online help Configuring 62 FRITZ Box 4020 ...

Page 63: ...he FRITZ Box on an elevated surface Place the FRITZ Box in an unobstructed location and not for instance in a cabinet or behind a large object Account for structural conditions such as thick concrete walls or ceilings Eliminate sources of interference in the vicinity of your wireless radio network for instance microwaves refrigerators or baby monitors Make sure that the FRITZ Box uses frequency ra...

Page 64: ...Box Where the wireless network of the FRITZ Box cannot be received or has a weak signal smartphones tablets and other wireless can connect with the wireless repeater The wireless repeater establishes the connection to the home network and the internet of the FRITZ Box You can use FRITZ devices and wireless repeaters from other manu facturers You can also deploy multiple wireless repeaters Extendin...

Page 65: ...f the user interface Information on the power consumption of the individual areas and on the average power consumption over the last 24 hours is presented in the FRITZ Box user interface under System Energy Monitor Energy Consumption Using Savings Potential What How to Where configure a schedule see page 135 Wireless Schedule menu switch off wireless LAN see page 135 WLAN button Wireless Radio Net...

Page 66: ...twork with Mesh 67 Updating the FRITZ Box for Mesh 69 Integrating FRITZ Repeater into the FRITZ Box Mesh 70 Integrating FRITZ Powerline into the Mesh of the FRITZ Box 72 Using FRITZ Box as a Mesh Repeater 74 Mesh with FRITZ 66 FRITZ Box 4020 ...

Page 67: ... eines anderer Herstellers erweitern sind die Mesh Funktionen nicht verfügbar How Mesh Works A Mesh always has a FRITZ Box at its center This central FRITZ Box is the Mesh Master Other FRITZ devices like FRITZ Repeaters FRITZ Powerline devices or other FRITZ Box products adopt the settings of the Mesh Master the first time they are configured and every time these settings change The FRITZ devices ...

Page 68: ...epeaters wireless network name SSID network key wireless guest access and wireless schedule This way you only have to set up a single wireless connection on your smart phones tablets and notebooks to gain access to the home network and the FRITZ Box s internet connection Settings for push services automatic updates and AVM services are also shared in the Mesh Central home network overview The Mesh...

Page 69: ...u have an older FRITZ Box which can no longer be updated to FRITZ OS version 7 00 or higher then you cannot use this FRITZ Box for Mesh Updating Instructions FRITZ Box 1 Open the user interface see page 47 2 Click on Update in the System menu 3 Click the Find New FRITZ OS button 4 Click on the Start Update Now button The FRITZ OS is updated The FRITZ Box is now ready for Mesh Mesh with FRITZ 69 FR...

Page 70: ...7 00 or higher Instructions Enabling Mesh for the FRITZ Repeater 1 Open the FRITZ Box user interface see Instructions Opening the User Interface page 47 2 Select Home Network Mesh The home network is displayed in a graphic overview The FRITZ Box is the Mesh Master and designated with the Mesh enabled icon 3 Make sure that the FRITZ Repeater is marked with the Mesh enabled icon 1 If the symbol is d...

Page 71: ...Start WPS on the FRITZ Box To do this press the WPS button on the FRITZ Box until the Info LED starts flashing 6 Within 2 minutes start WPS on FRITZ Repeater Press the WPS button briefly The FRITZ Repeater is integrated into the Mesh of the FRITZ Box As soon as the procedure is concluded the FRITZ Repeater is displayed in the Mesh Overview of the FRITZ Box with the Mesh enabled symbol Mesh with FR...

Page 72: ...terface see Instructions Opening the User Interface page 47 2 Select Home Network Mesh The home network is displayed in a graphic overview The FRITZ Box is the Mesh Master and designated with the Mesh enabled symbol 3 Make sure that the FRITZ Powerline is marked with the Mesh enabled symbol 1 If the symbol is displayed then FRITZ Powerline was already successfully integrated into the Mesh If the s...

Page 73: ...on FRITZ Powerline To do this press briefly on either the Connect or the WLAN WPS button depending on the model The FRITZ Powerline is integrated into the Mesh of the FRITZ Box As soon as the procedure is concluded FRITZ Powerline is displayed in the Mesh Overview of the FRITZ Box with the Mesh enabled symbol Mesh with FRITZ 73 FRITZ Box 4020 ...

Page 74: ...Repeater wireless devices like computers and smartphones receive access to the internet even where the wireless connection of the other FRITZ Box is poor or cannot be received at all Requirements The FRITZ Box to be used as a Mesh Repeater must fulfill the following prerequisite FRITZ OS version 7 00 or later Configuring Instructions FRITZ Box as a Mesh Repeater 1 Open the user interface see page ...

Page 75: ...User Interface Overview Menu Overview Menu Settings and Features 76 User Interface Overview Menu 75 FRITZ Box 4020 ...

Page 76: ...s energy consumption connections ports calls answering machine messages convenience functions parental controls alarm etc and all devices in the home network In addition to the overview next to the FRITZ OS version currently installed you will also find notifications important for secure reliable operation of your FRITZ Box Overview menu User Interface Overview Menu 76 FRITZ Box 4020 ...

Page 77: ...assigned name of the FRITZ Box FRITZ OS installed current power consumption Important notifications for secure reliable operation of your FRITZ Box 2 Information about connections and interfaces Information on internet connections and on all FRITZ Box interfaces Devices connected to the FRITZ Box such as computers network storage or printers Configured convenience features User Interface Overview ...

Page 78: ...For a comprehensive description of the FRITZ Box user interface see User Interface page 46 User Interface Overview Menu 78 FRITZ Box 4020 ...

Page 79: ...ntrols 83 Creating and Assigning Access Profiles 85 Editing Filter Lists 87 Configuring Priorities for Internet Use 88 Configuring Port Sharing 89 Enabling Dynamic DNS 91 Remote Access to the FRITZ Box 92 Configuring VPN Remote Access 94 Configuring IPv6 96 Configuring FRITZ Box as a LISP Router 98 User Interface Internet Menu 79 FRITZ Box 4020 ...

Page 80: ...The Internet menu pools all of the features for the internet connec tion Internet menu Description of the Submenus The online help of the user interface includes a detailed description of the submenus User Interface Internet Menu 80 FRITZ Box 4020 ...

Page 81: ...analysis Upon suspicion of misuse by third parties your FRITZ Box transmits error reports or technical diagnostics data to AVM for analysis Diagnostics data for system maintenance Your FRITZ Box transmits device specific data to AVM for the development of security updates and to further develop FRITZ OS Data Privacy The diagnostics data and the device specific data transmitted by your FRITZ Box to...

Page 82: ...ctions Configuring AVM Services 1 Open the user interface see page 47 2 Select Internet Account Information AVM Services 3 For instructions open the online help User Interface Internet Menu 82 FRITZ Box 4020 ...

Page 83: ...al controls you can restrict the internet use of each child individually Profiles for Internet Use The specifications for temporal and content related restrictions are generated and saved as profiles These profiles are called access profiles You can create multiple different access profiles see see Creating and Assigning Access Profiles page 85 You can assign these access profiles to the network d...

Page 84: ...elect Internet Filters Parental Controls 5 Assign to the network device the access profile with the desired restrictions For instructions open the online help User Interface Internet Menu 84 FRITZ Box 4020 ...

Page 85: ... profile takes into consideration three aspects of internet use Aspect Description Time limit With time limits you can define when and for how long internet use is permitted each day Filters for web pages With the filter lists you can specify which websites are allowed to be accessed Blocked network applica tions With the list of blocked network applica tions you specify which network applica tion...

Page 86: ... the first time Can be changed Guest Automatic exclusive access profile for network devices registering with the guest network Can be changed Unrestricted Unrestricted internet use Cannot be changed Blocked No internet use allowed Cannot be changed Creating an Access Profile 1 Open the user interface see page 47 2 Select Internet Filters Access Profiles 3 For instructions open the online help Assi...

Page 87: ...cklist Access is blocked to websites included in the blacklist Use the blacklist if access to most websites is allowed and just a few are to be blocked Whitelist Access is allowed to websites included in the whitelist Use the whitelist if access to most websites is blocked and only a few are allowed to be accessed Requirements The FRITZ Box establishes the connection itself that is it is not confi...

Page 88: ...ications that require a fast reaction time for example company access terminal applications games These applications will be granted higher priority When an application of this category uses the full capacity of the internet connection the data of other applications will be transferred with lower priority Background applications have the lowest priority This category is for applications that run i...

Page 89: ...led access to the computers in your network to other internet users Port Sharing on Protocols Port sharing in the FRITZ Box is possible on the following protocols Protocol Internet Protocol Explanation PING IPv6 The FRITZ Box responds to ping inquiries from the internet addressed to the IPv6 address of the FRITZ Box Additionally you can set up PING6 port forwarding rules for each computer in the h...

Page 90: ...can be opened for each computer in the network ESP GRE IPv4 Within IPv4 networks you can open the firewall for the two protocols ESP and GRE which do not use ports Instructions Configuring Port Sharing 1 Open the user interface see page 47 2 Select Internet Permit Access Port Sharing 3 For instructions open the online help User Interface Internet Menu 90 FRITZ Box 4020 ...

Page 91: ...dress changes the FRITZ Box transmits the new IP address to the dynamic DNS provider in the form of an update request Then the domain name is assigned to the current IP address by the dynamic DNS provider Dynamic DNS and MyFRITZ MyFRITZ can be used as an alternative to dynamic DNS The two services can also be used in parallel For more information on MyFRITZ see MyFRITZ page 180 Requirements You ar...

Page 92: ...l Function HTTPS Hypertext Transfer Protocol Secure HTTPS is an internet protocol for bug proof communication between the web server and the browser in the World Wide Web Enable this protocol to allow access to the FRITZ Box from the internet FTP File Transfer Protocol FTP is a network protocol for transmitting files in IP networks Enable this protocol to allow access by FTP to the FRITZ Box stora...

Page 93: ... the FRITZ Box externally from the internet requires a FRITZ Box user account with the rights to access from the internet and to access the contents on the storage media The protocols for the desired access must be enabled in the FRITZ Box Instructions Enabling HTTPS FTP and FTPS in the FRITZ Box 1 Open the user interface see page 47 2 Select Internet Permit Access FRITZ Box Services 3 For instruc...

Page 94: ...rnet The data are transmitted in encrypted form via what is known as a tunnel This excludes the possibility of unauthorized access to the data In this way you can allow field repre sentatives to connect with the corporate network over VPN for instance via their own laptops This section addresses system administrators Example Configuration VPN FRITZ Box User Interface Internet Menu 94 FRITZ Box 402...

Page 95: ...f you would like to find out even more visit this page at en avm de service vpn Also on the VPN Service Portal is the FRITZ VPN software for free downloading The FRITZ VPN software is a VPN client Install the program on the computers and laptops from which you would like to reach the FRITZ Box over a VPN connection Instructions Configuring VPN in the FRITZ Box 1 Open the user interface see page 47...

Page 96: ...ernet Services that Support IPv6 IPv6 Capable Services in the Home Network FRITZ NAS access via SMB or FTP FTPS Access to the user interface with http or https over IPv6 The DNS resolver of the FRITZ Box supports queries for IPv6 addresses AAAA records and can query the upstream DNS resolver of the internet service provider over IPv6 The globally valid prefix is distributed via router advertisemen...

Page 97: ...ation over NTP Network Time Protocol Remote access via HTTPS Dynamic DNS via dyndns org or namemaster de Requirements IPv6 must be installed and enabled on the computers in your home network standard in Windows since Windows Vista and Windows 7 in Mac OS X since macOS 10 Instructions Configuring IPv6 in the FRITZ Box 1 Open the user interface see page 47 2 Select Internet Account Information IPv6 ...

Page 98: ... useful if technical or organization reasons make it preferable to keep the same IP addresses even when you switch internet service providers With LISP devices do not lose their identity host devices virtual machines when they change location Requirements You are registered with a LISP provider Instructions Configuring FRITZ Box as a LISP router 1 Open the user interface see page 47 2 Select Inter...

Page 99: ...ngs 107 Distributing IPv4 Addresses 110 Changing IPv6 Settings 113 Configuring a Static IP Route 115 Obtaining an IP Address Automatically 117 Configuring LAN Guest Access 119 Configuring Wake on LAN 121 Configuring USB Devices 122 Configuring and Using the Media Server 130 Assigning a FRITZ Box Name 132 User Interface Home Network Menu 99 FRITZ Box 4020 ...

Page 100: ...he Home Network menu you can configure all of the settings relevant for your home network A graphic overview of your home network with all connected devices is presented in the Home Network Mesh menu Home Network menu Description of the Submenus The online help of the user interface includes a detailed description of the submenus User Interface Home Network Menu 100 FRITZ Box 4020 ...

Page 101: ...y are connected with each other and what throughput rates are available over the individual connections And from here you can update all FRITZ products in your home network and integrate them into the FRITZ Box Mesh Home Network and Mesh An overview diagram shows all of the devices connected with the FRITZ Box along with all Mesh Repeaters User Interface Home Network Menu 101 FRITZ Box 4020 ...

Page 102: ...x direct connection or via a repeater or access point Throughput values in device direction Guest access devices that are connected with the FRITZ Box via the guest network Active Connections and Current Software Version All devices connected with the FRITZ Box are displayed in the Active connections in the home network and current software version table FRITZ Box the FRITZ Box itself Network devi...

Page 103: ...th the FRITZ Box Click on the link to open the page with connection settings Properties Information on the devices For devices from FRITZ the current FRITZ OS version will be displayed For network devices there is a Details link with which you can open the detailed view for the given device Update For FRITZ products the Update column displays whether the installed FRITZ OS is the latest or whether...

Page 104: ...her Terms Term Explanation Network device Network devices are devices that are connected with the FRITZ Box in one of the following ways with a network cable to a LAN port on the FRITZ Box via wireless LAN via the internet with a VPN connection see page 94 Network All network devices on the FRITZ Box comprise a network Internet protocol IP Communication within the network takes place using the int...

Page 105: ...ping track of the IP network Overview The table offers an overview of the entire IP network of the FRITZ Box All connections Every connection any network device has to the FRITZ Box is displayed A connection can be established with a network cable via wireless LAN or over VPN A network device that is connected sometimes with a network cable and some times via wireless LAN has two entries in the ta...

Page 106: ... The Add Device function is useful for vendors When a customer orders a new FRITZ Box she or he can have the vendor set up the network in the FRITZ Box With the Add Device function this can be done without actually connecting any network devices Removing Devices Unused connections can be removed individually or all at once as long as they do not have any special settings When a single unused conne...

Page 107: ...N connection The home network of the FRITZ Box is connected with another FRITZ Box network via a LAN LAN linkup The FRITZ Box is integrated into an existing FRITZ Box network and both FRITZBoxes are operating in router mode cascaded In both cases the FRITZBoxes involved cannot have any identical IPv4 networks The IPv4 address must be changed in at least one FRITZ Box IPv4 Factory Settings The foll...

Page 108: ... all network devices IPv4 Address in Case of Emergency The FRITZ Box also has a fixed IPv4 address that cannot be changed The FRITZ Box can always be reached at this IPv4 address IPv4 address Purpose 169 254 1 1 The FRITZ Box can always be reached at this IPv4 address For instructions for using the emergency IPv4 address see Opening the User Interface with the Emergency IP Address page 192 IPv4 Ne...

Page 109: ...ues is changed a different network results Instructions Changing the IPv4 settings 1 Open the user interface see page 47 2 Select Home Network Home Network Overview Network Settings 3 For instructions open the online help User Interface Home Network Menu 109 FRITZ Box 4020 ...

Page 110: ...es that all of the network devices connected with the FRITZ Box are located in the same IP network The DHCP server of the FRITZ Box is enabled upon delivery One part of the IPv4 address range of the FRITZ Box is reserved for the DHCP server The DHCP server assigns IP addresses from this range to the network devices IPv4 Addresses Reserved for the DHCP Server upon Delivery 192 168 178 20 192 168 17...

Page 111: ... the DHCP server the Obtain an IP address automatically option must be enabled in the IPv4 settings of the network devices see Obtaining an IP Address Automatically page 117 When a network device registers with the FRITZ Box it receives an IPv4 address from the DHCP server Every time the network device is restarted the DHCP server assigns it an IP address again Always Assigning the Same IPv4 Addre...

Page 112: ...o disable the DHCP server of the FRITZ Box You use a different DHCP server in your home network You would like to assign addresses to all of the network devices in the home network manually User Interface Home Network Menu 112 FRITZ Box 4020 ...

Page 113: ...g as there is no IPv6 internet connection the FRITZ Box assigns unique local addresses to the network devices so that they can communicate with each other Additional IPv6 routers in the home network This FRITZ Box provides the default IPv6 connection Other IPv6 routers are disregarded DNSv6 server in the home network Also announce DNSv6 server via router advertisement DHCPv6 servers in the home ne...

Page 114: ...tions Changing the IPv6 settings 1 Open the user interface see page 47 2 Select Home Network Network Network Settings 3 For instructions open the online help User Interface Home Network Menu 114 FRITZ Box 4020 ...

Page 115: ...ose IP destination addresses are unknown are forwarded to the internet by default In the application described above because the FRITZ Box does not know the destination addresses that belong to the subnet it forwards the packet to the internet To prevent this from happening the FRITZ Box must know the network address of the subnet and the IP address of the interface to the subnet These two address...

Page 116: ...2 Select Home Network Network Network Settings 3 For instructions open the online help User Interface Home Network Menu 116 FRITZ Box 4020 ...

Page 117: ...art In Windows 8 press the Windows key and the Q key at the same time 2 Enter ncpa cpl in the search field and press Enter 3 Click the network connection between the computer and the FRITZ Box with the right mouse button and select Properties 4 Under This connection uses the following items select Internet Protocol Version 4 TCP IPv4 5 Click the Properties button 6 On the General tab enable the op...

Page 118: ... the System Preferences window click Network 3 In the Network window select the Ethernet entry from the Show list 4 Click the Advanced button The TCP IP settings page opens Select the Using DHCP option from the Configure IPv4 drop down list 5 Click OK The network device now automatically receives an IP address from the FRITZ Box Obtaining an IP Address Automatically in Linux For comprehensive info...

Page 119: ...eria Only the Guest access profile can be set for the LAN guest access You can edit the Guest access profile in the Internet Filters Access Profiles menu The access profile allows or prohibits the following activities on the guest access Allowed Prohibited Surfing the web according to the filters you specified Accessing the contents of the home network Sending and receiving email Configuring setti...

Page 120: ...s You have a network cable at hand Instructions Configuring LAN guest access 1 Open the user interface see page 47 2 Select Home Network Network Network Settings 3 For instructions open the online help User Interface Home Network Menu 120 FRITZ Box 4020 ...

Page 121: ...oth for IPv4 and for IPv6 connections Requirements The network adapter of the computer supports Wake on LAN The computer is connected with the FRITZ Box by network cable For access from the internet the computer must be in standby operation Instructions Configuring Wake on LAN 1 Open the user interface see page 47 2 Select Home Network Network Network Connections Edit Device Details 3 For instruct...

Page 122: ...ces jointly and simultaneously Suitable USB Devices The following USB devices can be connected to the FRITZ Box USB storage media compatible with EXT2 3 4 FAT FAT32 or NTFS flash drives external hard drives card readers USB printers USB all in one printers USB scanners USB modems UMTS HSDPA dongles LTE dongles USB hubs User Interface Home Network Menu 122 FRITZ Box 4020 ...

Page 123: ...errors on the USB devices and even damage to the may occur Otherwise errors on the USB devices and even damage to the FRITZ Box may occur UMTS modems can have very high power consumption For this reason do not operate a UMTS modem directly on the FRITZ Box but on an active hub with its own power supply Do not conduct any updates for USB devices that are connected with the computer via the FRITZ Bo...

Page 124: ...ons Connecting and Configuring USB Storage Media Click Remove Safely before removing a USB storage medium from the FRITZ Box This ensures that all data transmission has been completed 1 Connect the USB storage device to the USB port on the FRITZ Box The USB storage medium will be re indexed and you can access the stored contents Configuring Access Rights for USB Storage Media Under System FRITZ Bo...

Page 125: ...click the Standard TCP IP Port entry 5 Click Next and then enter fritz box in the Printer Name or IP Address field 6 Enter any name you wish in the Port name field and click Next 7 Select the Custom option and click Settings 8 Enable the Raw option and enter 9100 in the Port number field 9 Click OK click Next and confirm with Finish and Close 10 In the Printer name Properties window switch to the ...

Page 126: ...dow select The printer that I want isn t listed and then Next 5 Enable the option Add a printer using TCP IP address or hostname and click Next 6 Enter fritz box in the Hostname or IP address field Enter fritz box in the Hostname or IP address field If the FRITZ Box is configured as a wireless repeater or an IP client enter here the IP address at which the FRITZ Box can be reached in the network 7...

Page 127: ...able the option Add a printer using TCP IP address or hostname and click Next 6 Enter fritz box in the Hostname or IP address field Enter fritz box in the Hostname or IP address field If the FRITZ Box is configured as a wireless repeater or an IP client enter here the IP address at which the FRITZ Box can be reached in the network 7 Click on Next 8 Select the printer manufacturer and model and cli...

Page 128: ...ritz box in the Address field If the FRITZ Box is configured as a wireless repeater or an IP client enter here the IP address at which it can be reached in the network 7 In the Use list select the printer that is connected to the USB port of your FRITZ Box If the printer is not displayed you must first install the printer drivers for this device Consult the documentation of your printer for instru...

Page 129: ...g settings to set up a USB printer as a network printer 1 As the port type select Raw TCP 2 Enter 9100 as the port 3 Enter fritz box as the printer name If the FRITZ Box is configured as a wireless repeater or an IP client enter here the IP address at which it can be reached in the network User Interface Home Network Menu 129 FRITZ Box 4020 ...

Page 130: ...RITZ Box detects media files automatically and makes them available in a clear playlist You can decide yourself which media sources on the media server should be made available to the users in the home network and from the internet Writing large amounts of data to a storage medium connected to the FRITZ Box can take a while You can accelerate the process by copying the data to the storage medium o...

Page 131: ...ndard Instructions Configuring and Using the Media Server 1 Open the user interface see page 47 2 Select Home Network Media Server Settings Home Network Media Server Web Radio or Home Network Media Server Podcast 3 For instructions open the online help User Interface Home Network Menu 131 FRITZ Box 4020 ...

Page 132: ...ing a Name The name is adopted in the following areas of your home network the wireless radio network SSID Name of the guest radio network SSID Name of the working group released for home network sharing Name of the media server Push service sender name Name of your FRITZ Box in the device overview in MyFRITZ Instructions Assigning a FRITZ Box Name 1 Open the user interface see page 47 2 Select Ho...

Page 133: ...eless Menu Wireless Menu Settings and Features 134 Switching the Wireless Radio Network On and Off 135 Selecting the WiFi Channel 136 Configuring Wireless Guest Access 137 User Interface Wireless Menu 133 FRITZ Box 4020 ...

Page 134: ... In this menu you can also set up a schedule for your wireless radio networks and change the operating mode of the FRITZ Box so that it can be used as a wire less repeater if needed Wireless menu Description of the Submenus The online help of the user interface includes a detailed description of the submenus User Interface Wireless Menu 134 FRITZ Box 4020 ...

Page 135: ...in the following ways with the WLAN button in the Convenience Features Wireless menu of the MyFRITZ App Instructions Switching the Wireless Network On and Off by Schedule 1 Open the user interface see page 47 2 Select Wireless Schedule 3 For instructions open the online help The FRITZ Box schedule can be transferred to other connected AVM devices for instance FRITZ Repeaters and FRITZ Powerline ad...

Page 136: ...omatically auto channel setting the FRITZ Box automatically searches for a channel subject to the least interference This process takes into consideration adjacent wireless networks and other sources of interference for instance baby monitors microwave ovens Should problems with interference in the wireless LAN persist despite this setting try to identify the source of interference and eliminate i...

Page 137: ... guest access a private hotspot you can provide houseguests with an internet connection of their own For this you assign the private hotspot its own wireless network key and guest wireless network name SSID You can provide the access information to your guests via QR code or print it out for them If you run a shop a practice or other public premises you can offer your guests the wireless guest acc...

Page 138: ...h websites your guests are allowed to visit The filters can be edited in the Internet Filters Lists see page 87 Settings for the Wireless Guest Access You can configure the following settings for the wireless guest access as a private or public hotspot Setting Content and Function FRITZ Box push service Notification by email about devices registering with and deregistering from your FRITZ Box see ...

Page 139: ...utomatically generates a QR code for the wireless guest access Then your guests can log in conveniently by scanning this code Switching the Wireless Guest Access On and Off You can switch the wireless guest access on and off in the following ways by smartphone or tablet MyFRITZ App Android and iOS on FRITZ Fon Home Network Smart Home Wireless menu in the FRITZ Box user interface http myfritz box C...

Page 140: ... FRITZ Box Internet Instructions Configuring Wireless Guest Access 1 Open the user interface see page 47 2 Select Wireless Guest Access 3 For instructions open the online help User Interface Wireless Menu 140 FRITZ Box 4020 ...

Page 141: ...User Interface Diagnostics Menu Diagnostics Menu Settings and Features 142 Starting the Function Diagnostics 143 Using Security Diagnostics 145 User Interface Diagnostics Menu 141 FRITZ Box 4020 ...

Page 142: ...gs of your FRITZ Box At a single glance it shows which ports are opened which users are logged in and which wireless devices are connected In the case of an error the results of the function and security diagnos tics can be saved and sent to the AVM Support team Diagnostics menu Description of the Submenus The online help of the user interface includes a detailed description of the submenus User I...

Page 143: ...ollowing areas are checked Area Checkpoint Status FRITZ Box 4020 name of the FRITZ Box FRITZ Box Version FRITZ OS up to date Registration configured login method to the FRITZ Box user interface LAN allocation of LAN ports power settings on LAN ports Wireless Wireless LAN frequency band enabled disabled with wireless function number of wireless LAN devices connected Security Settings USB devices nu...

Page 144: ... Home Network number of network devices connected with the FRITZ Box at present or at an earlier point in time number of network devices online Wireless Environ ment Wireless LAN frequency band with number of wireless networks on the same or an adjacent channel Instructions Starting Function Diagnostics 1 Open the user interface see page 47 2 Select Diagnostics Function 3 For instructions open the...

Page 145: ... following areas are checked Area Checkpoint Status FRITZ OS FRITZ Box Version FRITZ OS up to date Registration configured login method to the FRITZ Box user interface Internet Connection Ports opened on the FRITZ Box protocols used on these ports port sharing for home network devices to the internet filters for internet access MyFRITZ Status of MyFRITZ activation MyFRITZ account email address reg...

Page 146: ...t time at which the FRITZ Box last logged in and the IP address it used to do so FRITZ NAS Access rights to the FRITZ Box storage media with the following details which user has access to which storage media which rights write and read are included whether access is permitted only via the home network or also from the internet Instructions Using Security Diagnostics 1 Open the user interface see p...

Page 147: ...g Buttons 152 Configuring FRITZ Box Users and FRITZ Box Password 153 Saving Settings 158 Loading Settings 159 Restarting the FRITZ Box 160 Updating FRITZ OS 161 Restoring Factory Settings 166 Changing the Language of the User Interface 168 Changing Regional Options 169 Adjusting the Time Zone 170 User Interface System Menu 147 FRITZ Box 4020 ...

Page 148: ...d assist you in saving your passwords and FRITZ Box settings In addition to allocating rights in the user administration the System menu entries also allow the settings of the FRITZ Box to be saved and restored In the Update menu you can also specify how the FRITZ OS operating system is kept up to date System menu Description of the Submenus The online help of the user interface includes a detaile...

Page 149: ... be notified about the following activities by the FRITZ Box Push service Function FRITZ Box Info Sends you regular email messages with data on FRITZ Box usage and connections Wireless Guest Access Sends a message whenever devices register with or deregister from the wireless guest access New FRITZ OS Notifies you whenever a new FRITZ OS version is available for your FRITZ Box Save Settings Saves ...

Page 150: ... made to a FRITZ Box setting or when poten tially security relevant events occur Instructions Enabling Push Service 1 Open the user interface see page 47 2 Select Overview Wizards 3 For instructions open the online help Instructions Configuring Push Service 1 Open the user interface see page 47 2 Select System Push Service 3 For instructions open the online help User Interface System Menu 150 FRIT...

Page 151: ...s on the FRITZ Box answering machine The LED stops flashing as soon as all new messages have been heard Example 2 You would like to be notified when the data or time included in your internet package stipulated in the Internet Online Monitor Online Meter has been exhausted The Info LED will then flash when the configured volume has been exceeded Instructions Selecting the Signaling of the Info LED...

Page 152: ...r your FRITZ Box or your home network from being changed unintentionally or without authorization Instructions Locking the Buttons on the FRITZ Box 1 Open the user interface see page 47 2 Select System Buttons and LEDs Keylock 3 For instructions open the online help User Interface System Menu 152 FRITZ Box 4020 ...

Page 153: ...TZ Box upon delivery The preconfigured FRITZ Box password for your FRITZ Box is printed on the FRITZ Box service card FRITZ Notes and on the type label on the bottom of the housing of your FRITZ Box With the FRITZ Box password you can specify the following You can replace the preconfigured password with a FRITZ Box password you choose yourself Every user who logs in with the general FRITZ Box pass...

Page 154: ... with their own user name and a unique password Login using a FRITZ Box account is possible from the home network of the FRITZ Box and with the appropriate rights also via the internet You can set up as many as 18 FRITZ Box user accounts You can configure the following rights for each FRITZ Box user Access the FRITZ Box from the internet View and edit FRITZ Box settings View and listen to voice me...

Page 155: ...s all contents and settings on the FRITZ Box The user account specifies which contents and settings of the FRITZ Box each FRITZ Box user is allowed to access Kind of access Login to the user interface is permitted from devices located in the home network of the FRITZ Box Login is possible from the home network of the FRITZ Box and with the appropriate rights also via the internet Rules for User Na...

Page 156: ...e your FRITZ Box password and did not configure the Forgot password push service you will have to restore the factory settings to the FRITZ Box and you will have to reconfigure all of your personal settings for your internet connection and your home network Characters Allowed for Passwords and User Names Characters Allowed for Not Allowed for Letters of the Latin alphabet a z in lower case and upp...

Page 157: ...ions Configuring a FRITZ Box Password 1 Open the user interface see page 47 2 Select System FRITZ Box Users Login to Home Network 3 For instructions open the online help Instructions Configuring FRITZ Box Users 1 Open the user interface see page 47 2 Select System FRITZ Box Users User 3 For instructions open the online help User Interface System Menu 157 FRITZ Box 4020 ...

Page 158: ...nto a FRITZ Box of the same model You can load the saved settings into a FRITZ Box of another model Instructions Saving Settings Automatically 1 Open the user interface see page 47 2 Select System Push Service Push Services 3 For instructions open the online help Instructions Saving Settings Manually 1 Open the user interface see page 47 2 Select System Backup Save 3 For instructions open the onli...

Page 159: ... of the same model You can load the saved settings into another FRITZ Box of a different model When restoring your FRITZ Box settings you can chose whether to restore all settings or only certain selected ones Instructions Loading Settings 1 Open the user interface see page 47 2 Select System Backup Restore 3 For instructions open the online help User Interface System Menu 159 FRITZ Box 4020 ...

Page 160: ...e FRITZ Box is reinitialized Events in the System Event Log menu are deleted Settings you made in the FRITZ Box remain intact Instructions Restarting the FRITZ Box on the Device 1 Remove the power adapter of the FRITZ Box from the electrical outlet 2 Wait 5 seconds 3 Plug the power adapter back in to the outlet Restarting the FRITZ Box takes about 2 minutes Instructions Restarting the FRITZ Box fr...

Page 161: ...te and ensures optimum synchronization of all devices in your home network Regular updates also protect from hacker attacks Instructions Updating FRITZ OS via Wizard Interrupting a FRITZ OS update could damage your FRITZ Box Do not clear the connection between FRITZ Box and the computer during a FRITZ OS update and do not unplug the power cord Perform the update as follows 1 Open the user interfac...

Page 162: ...n you have the option of performing an update manually Interrupting a FRITZ OS update could damage your FRITZ Box Do not clear the connection between FRITZ Box and the computer during a FRITZ OS update and do not unplug the power cord Perform the manual update as follows 1 Enter the following address in the web browser ftp ftp avm de fritzbox 2 Switch to the folder for your FRITZ Box model then to...

Page 163: ...ant security updates as well as significant new functions For secure reliable use of your FRITZ Box we recommend updating the FRITZ OS regularly With the automatic update function you will never miss a software update for your FRITZ Box and will be able to use new features right away In the System Update Automatic Update menu you can specify whether every new version of FRITZ OS should be installe...

Page 164: ...ll internet connections will be interrupted briefly Notify me about new versions of FRITZ OS and install new versions automatically The FRITZ Box indicates that a new version of FRITZ OS is available on the Overview page Every new version of FRITZ OS will be installed automatically The FRITZ Box selects a suitable time for the update generally at night During the installation all internet connecti...

Page 165: ...2 Select Internet Account Information AVM Services 3 For instructions open the online help User Interface System Menu 165 FRITZ Box 4020 ...

Page 166: ...esetting the FRITZ Box has the following effects All of the settings you made in the FRITZ Box will be deleted The internal memory of the FRITZ Box is deleted In addition to contents on FRITZ NAS messages received on the answering machine and faxes will be discarded The network key of the factory settings will be activated again The name of the wireless radio network SSID will be reset The IP conf...

Page 167: ...user interface select the System Backup menu 3 Select the Factory Settings tab 4 Click on the Load Factory Settings button The FRITZ Box is reset to its factory settings The is reset to its factory settings All data have been deleted If you intend to restart operation of the FRITZ Box we recommend updating the FRITZ OS of the FRITZ Box see page 161 User Interface System Menu 167 FRITZ Box 4020 ...

Page 168: ...e user interface You can choose between English French German Italian Polish and Spanish Instructions Changing the Language Setting 1 For instructions open the online help 2 Select System Region and Language Language 3 For instructions open the online help User Interface System Menu 168 FRITZ Box 4020 ...

Page 169: ... your FRITZ Box for telephone calls This way you ensure that the FRITZ Box adjusts optimally to the telephony functionality of the country in which it is used Instructions Changing Regional Options 1 For instructions open the online help 2 Select System Region and Language Regional Options 3 For instructions open the online help User Interface System Menu 169 FRITZ Box 4020 ...

Page 170: ...e you use the FRITZ Box manually For all features of the FRITZ Box to work smoothly the FRITZ Box must always be set to the local time zone where it is located Instructions Adjusting the Time Zone 1 For instructions open the online help 2 Select System Region and Language Time Zone 3 For instructions open the online help User Interface System Menu 170 FRITZ Box 4020 ...

Page 171: ...User Interface Wizards Menu Using Wizards 172 User Interface Wizards Menu 171 FRITZ Box 4020 ...

Page 172: ...ings Wizards menu When you cancel a wizard any entries you made during the course of using the wizard are discarded Range of Functions The following wizards assist you in step by step configuration Wizard Function Check the Status of the FRITZ Box Diagnostics of the functional status of your FRITZ Box its internet connection and the home network connection to the FRITZ Box User Interface Wizards M...

Page 173: ...pdate Checks whether a new version of FRITZ OS is available for your FRITZ Box Configure Push Service Configures push services automatic email sent with status and usage data Instructions Starting Wizards 1 Open a web browser 2 Enter http fritz box in the address field 3 Click the Wizards menu 4 Start the wizard of your choice with a mouse click 5 Follow the instructions the wizard displays on the...

Page 174: ...FRITZ NAS FRITZ NAS Features 175 Expanding FRITZ NAS Storage 177 Displaying FRITZ NAS in a File Manager 178 Saving FRITZ NAS Storage 179 FRITZ NAS 174 FRITZ Box 4020 ...

Page 175: ...articipants in the FRITZ Box home network can start FRITZ NAS in a web browser and use it as a platform to access music images videos and documents in the FRITZ Box memory The FRITZ Box storage is composed of internal memory configured online storage connected USB storage media Areas of the FRITZ NAS User Interface FRITZ NAS 175 FRITZ Box 4020 ...

Page 176: ... Firefox version 17 or higher or Google Chrome version 23 or higher Instructions Starting FRITZ NAS in the Home Network 1 Open a web browser 2 Enter fritz nas in the address bar 3 If password protection is configured Log in to your FRITZ Box FRITZ NAS opens and displays the storage media enabled in the FRITZ Box Instructions Starting FRITZ NAS in the Internet 1 Open a web browser 2 Enter myfritz n...

Page 177: ...Z Box can be protected by defining a password in the user interface For user oriented rights management you can configure different FRITZ Box users You can set a password for each FRITZ Box user and specify which FRITZ NAS contents they are allowed to access Instructions Configuring Online Storage 1 Open the user interface see page 47 2 Select Home Network Storage NAS 3 For instructions open the o...

Page 178: ...bar The NAS of your FRITZ Box is displayed in Windows Explorer You can list rename copy and delete files The network attached storage of your is displayed in the Finder You can list rename copy and delete files Instructions Displaying FRITZ NAS in OS X Finder 1 Click the Finder icon with the right mouse button to open the context menu of the Finder 2 Select the Connect to Server option 3 Enter the...

Page 179: ... 1 Open FRITZ NAS 2 Select the data you would like to save 3 Click in the FRITZ NAS toolbar the icon for downloading select a storage location for the data and save with OK The selected data are copied to a ZIP file in the download folder you specified This concludes the saving of your data from the internal memory of the FRITZ Box FRITZ NAS 179 FRITZ Box 4020 ...

Page 180: ...MyFRITZ What Is MyFRITZ 181 Creating a MyFRITZ Account 184 Configuring MyFRITZ App with Android 185 Configuring MyFRITZ App with iOS 186 MyFRITZ 180 FRITZ Box 4020 ...

Page 181: ... to a personal FRITZ Box overview portal and depending on the user rights to FRITZ Box functions FRITZ Box functions from on the go FRITZ Box functions in the home network Acces sed via log in with MyFRITZ account on the myfritz net website a mobile device with MyFRITZ App installed MyFRITZ link in the FRITZ Box user interface or the myfritz box address in the browser Using MyFRITZ in the Internet...

Page 182: ... 89 In the following cases the assigned address cannot be reached from the internet Your FRITZ Box is in IP client mode meaning that it shares the existing internet connection of another router Your internet service provider did not assign a public IPv4 address to your FRITZ Box for instance for connections with the dual stack lite protocol The FRITZ Box does not have a public IPv4 address if the ...

Page 183: ... myfritzbox address you can access functions of your FRITZ Box frequently used in the home network from your browser Call list view calls and listen to messages NAS access photos music videos Convenience functions display and switch WiFi WPS guest access answering machines on and off Smart Home switch and control smart plugs and radiator controls Which functions you can access depends on the right...

Page 184: ... once It exists no matter which FRITZ Box was used to create it Once an account has been created you can register any number of FRITZ Box models with your MyFRITZ account If you switch to a new FRITZ Box you can then register the new model with your existing MyFRITZ account and delete any old FRITZ Box models no longer in use Requirements The browser on your device is connected with the internet Y...

Page 185: ...Allow access for applications option is enabled in the Access Settings in the Home Network section of the Home Network Network Network Settings Instructions Configuring MyFRITZ App 1 Install the MyFRITZ App from the Google Play Store on your mobile device 2 Open the MyFRITZ App 3 If multiple FRITZ Box models are displayed select the FRITZ Box you want to connect with 4 To register with the FRITZ B...

Page 186: ...TZ Box You configured a MyFRITZ account and your FRITZ Box is regis tered with this MyFRITZ account An account as a FRITZ Box user has been set up for you in your FRITZ Box and the FRITZ Box user has the rights Access from the internet allowed and FRITZ BoxSettings Instructions Configuring MyFRITZ App 1 Install the MyFRITZ App on your mobile Apple device 2 Open the MyFRITZ App 3 If multiple FRITZ ...

Page 187: ...Malfunctions Troubleshooting Procedures 188 Troubleshooting Chart 189 Opening the User Interface with the Emergency IP Address 192 Knowledge Base 194 Support 195 Malfunctions 187 FRITZ Box 4020 ...

Page 188: ...elp LEDs not on No access to the user interface Wireless LAN connection cannot be established or is interrupted Troubleshooting chart see page 189 Problem with connecting configuration Internet Wireless etc Knowledge Base see page 194 Troubleshooting chart and Knowledge Base do not offer a solution Support see page 195 Malfunctions 188 FRITZ Box 4020 ...

Page 189: ...puter s wireless LAN adapter not ready for opera tion Switch on your computer s wire less LAN adapter For details consult the manual of your computer Wireless radio network of the FRITZ Box switched off When the WLAN LED is off press the WLAN button on the FRITZ Box Hold it down until the WLAN LED begins flashing Computer cannot find the wireless network of the FRITZ Box Enable the Name of the rad...

Page 190: ...ura tion does not allow the FRITZ Box address If a proxy server is enabled in your web browser the address of the FRITZ Box must be entered as an exception Check your web browser settings For more information on this see the help of your web browser User interface does not open Computer is not configured to obtain IP address auto matically On your computer enable the setting Obtain an IP address a...

Page 191: ...hange the positions of the FRITZ Box and the wireless devices Do not set up the FRITZ Box in the corner of a room Do not set up the FRITZ Box directly next to or beneath an obstacle or a metal object like a cabinet or radiator Position the FRITZ Box and the wireless devices so that there are as few obstacles between them as possible Wireless LAN Connection Interrupted WiFi channel with heavy inter...

Page 192: ...to open the user interface with the emergency IP address must be connected by network cable to a LAN port of the FRITZ Box This computer is not connected with the FRITZ Box via LAN guest access Instructions Opening the User Interface with the Emergency IP Address 1 Clear all other connections between your FRITZ Box and other network devices 2 If your computer is connected with the FRITZ Box over w...

Page 193: ... not displayed you have to assign the IP address 169 254 1 2 to the network adapter connected with the FRITZ Box Instructions from the AVM Knowledge Base can be viewed by searching in Google for Configuring a network adapter to access the user interface with emergency IP address Malfunctions 193 FRITZ Box 4020 ...

Page 194: ...e This resource presents answers to the questions asked most frequently of our Support team If the problem cannot be resolved using the Knowledge Base then contact the Support team see page 195 AVM Knowledge Base The AVM Knowledge Base is available online at en avm de service Malfunctions 194 FRITZ Box 4020 ...

Page 195: ... Instructions Support by Email 1 Start a web browser on your computer tablet or smartphone 2 Enter the following address https en avm de service 3 Select from the Service area the FRITZ Box model for which you need support 4 Enter a keyword in the search field of the Knowledge Base or select an FAQ frequently asked question 5 If you need more help click Support request 6 Fill out the form and clic...

Page 196: ...Decommissioning and Disposal Decommissioning 197 Disposal 198 Decommissioning and Disposal 196 FRITZ Box 4020 ...

Page 197: ... decommission your FRITZ Box and dispose of it delete your personal settings and data from the FRITZ Box To do this restore the factory settings to the FRITZ Box see Restoring Factory Settings page 166 Decommissioning and Disposal 197 FRITZ Box 4020 ...

Page 198: ...e Comply with the symbol for the separate collection of electric and electronic devices on the type label of your FRITZ Box bottom of the housing After use please dispose of the FRITZ Box and all electronic compo nents and devices included with delivery at a collection point in your local community for the disposal of electric and electronic appliances Decommissioning and Disposal 198 FRITZ Box 40...

Page 199: ...Appendix Technical Specifications 200 Drilling Template 203 Legal 205 Information on Cleaning 209 Appendix 199 FRITZ Box 4020 ...

Page 200: ...e temperature 20 C 70 C Relative humidity operation 10 90 Relative humidity storage 5 95 Active Power Property Value Maximum active power 9 W Intermediate active power determined with the following load WAN connection enabled wireless LAN on no devices registered via wireless LAN one network device connected to a LAN port no data transfer other LAN ports not in use 2 W 7 W Appendix 200 FRITZ Box 4...

Page 201: ...ss stan dard data rate IEEE 802 11b 11 Mbit s IEEE 802 11g 54 Mbit s IEEE 802 11n 450 Mbit s Wireless LAN Radio Frequencies Frequency Frequency Range Maximum Transmitter Power 2 4 GHz 2400 MHz 2483 MHz 100 mW Electromagnetic Fields The FRITZ Box receives and transmits radio waves during operation The FRITZ Box was designed and constructed to comply with the threshold values for the exposition of r...

Page 202: ... to ensure the safety of all persons regardless of their age and health For devices mounted in a fixed position that have their own power connection like the FRITZ Box compliance with the minimum distance of 20 cm defined in the ICNIRP guideline has been certi fied The measurements were conducted in accordance with the European EN 50385 standard Appendix 202 FRITZ Box 4020 ...

Page 203: ...ur FRITZ Box The drilling template assists you in marking the holes needed to mount the FRITZ Box on a wall Be sure to print out the figure of the drilling template in its original size or 100 Do not enlarge it adjust its size reformat or rescale it in your printer settings Appendix 203 FRITZ Box 4020 ...

Page 204: ...Appendix 204 FRITZ Box 4020 122 mm This page must be printed out at a size of 100 Do not enlarge it adjust its size reformat or rescale it in your printer settings ...

Page 205: ...third party hardware or software We may at our discretion repair or replace the defective product Claims other than the right to the removal of defects which is mentioned in these terms of warranty are not constituted We guarantee that the software conforms with general specifications not however that the software meets your individual requirements Delivery costs will not be reimbursed Products wh...

Page 206: ... the prior written approval of AVM licensee shall not be enti tled to transmit any information made available herein If licensee has received the software not for commercial purposes of resale end user licensee shall be obliged to transmit the right to use the software to a third party only in connection with the product license acquired together with the software In the event that licensee transf...

Page 207: ... and the software have been produced with all due care and checked for correctness in accordance with the best available technology AVM disclaims all liability and warranties whether express or implied relating to this software s quality performance or suitability for any given purpose which deviates from the performance specifications contained in the software description AVM will not be liable f...

Page 208: ... IOS is a mark owned by Cisco Technology Inc in den USA and or other countries Google and Android are marks owned by Google Inc in the USA and or other countries All other product and company names are trademarks of their respective owners Copyright AVM 2016 2019 All rights reserved AVM Audiovisuelles Marketing und Computersysteme GmbH Alt Moabit 95 D 10559 Berlin AVM Computersysteme Vertriebs Gmb...

Page 209: ...ng your FRITZ Box Remove the FRITZ Box from the mains before cleaning Wipe the FRITZ Box with a slightly moist lint free cloth or an anti static cloth Do not use any strong detergents or solvents for cleaning Do not use any wet cloths for cleaning Appendix 209 FRITZ Box 4020 ...

Page 210: ...hind cable modem 34 behind DSL modem 33 behind fiber optic modem 36 behind router 37 choice of location 29 computer 40 electrical power 31 hub switch 41 internet access 32 mobile network 38 network device 40 possibilities 32 USB devices 122 connecting a computer via wireless LAN 42 wake on LAN 121 with network cable 40 connecting a network device IP address automatically 117 overview 104 via netwo...

Page 211: ...ion 76 firmware update 161 forgot password 155 forgot password 149 FRITZ Box name 132 FRITZ Box password 153 153 FRITZ Box users 153 FRITZ Box web address 182 FRITZ NAS access by computer 178 expanding storage 177 password protection 177 saving data 179 user interface 175 FRITZ OS FRITZ Box name 132 loading settings 159 push service 149 restoring settings 159 saving settings 158 update 173 updatin...

Page 212: ...omatically 117 push service 150 IPv4 107 IPv6 96 113 K knowledge base 11 L LAN connecting 40 guest access 119 LAN cable 119 LEDs 23 freely assignable Info LED 151 LEDs flashing 23 legal notice 205 205 LISP 98 loading factory settings via user interface 166 locking buttons 152 log files 149 log information 149 logging off of the user interface 52 login FRITZ Box password 153 FRITZ Box user account ...

Page 213: ...6 P package contents 16 parental controls 83 password characters allowed 156 156 forgot 155 password for FRITZ Box 153 153 password protection forgot password 149 push service 149 password rules 155 156 placement 29 port sharing 89 ports interfaces 201 positioning the FRITZ Box 29 power FRITZ Box consumption 200 power consumption 200 prioritizing internet use 88 push services 149 173 Q quick guide...

Page 214: ...6 software FRITZ OS updating 161 speed in the home network 88 starting operation 27 static IP route 115 storage NAS 174 storage temperature 200 streaming 130 structure 17 support by email 195 instructions for use 11 knowledge base 11 online help 11 symbols 13 T technical specifications 200 active power 200 ambient conditions 200 device properties 200 humidity 200 interfaces 201 ports 201 power con...

Page 215: ...elist 87 Wi Fi Protected Setup 45 WiFi Mesh 66 wireless access point 18 wireless guest access 137 149 switching on off 139 wireless LAN auto channel 136 computer 42 configuring radio network 134 encryption 43 expanding a wireless network 67 expanding radio network 64 extending range 63 installing Mesh 69 location for the FRITZ Box 29 Mesh 70 72 network key 42 44 password 44 radio frequencies 201 r...

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