TROUBLESHOOTING YOUR SINGLE SERVE BREWER
Beyond these recommended cleaning and maintenance procedures this
Brewer is not user serviceable, for service please refer to the Warranty
section in this guide.
PROBLEM
CAUSE
SOLUTION
Brewer does not have power
Check to be sure that it is
plugged in securely.
Plug into a different outlet.
Check to be sure that the
reservoir is well put on the
brwer
Reservoir rattling
Put the reservoir on the brewer
perfectly.
1) No water in the reservoir.
2) The brew head hasn’t been
closed
Brewer will not brew Brewer
will not heating up
1)Check to make sure there is
water in the reservoir
2)Close the brew head
NOTE: The Brew NOW Button
will flash if the brew head is open
Brewing a partial cup
1) K-Cup® pack Holder may
be clogged
2) Water is not enough to
brew the selected size.
3) Calcium or scale is built up
in the brewer.
1) Clean K-Cup® pack Holder if
necessary and rinse under faucet
2) Make sure there is
enough water in the reservoir to
brew the selected serving size
3) De-scale the Brewer
1) The reservior is not empty
before removal.
Water in reservoir base
1) Remove the water reservoir,
Turn off the brewer with the
on/offbutton, press the on/off
button and keep it pressed for 3
seconds, the pump starts to drain
the water of the base.
2) Use a dry sponge to absorb the
water if any.
1) Ground coffee sticked on to
the Water Outlet gasket as a
result the sealing is not good.
Coffee drops around the
brewer hold when brewing
Pull off the gasket gently and
rinse the gasket with water, put it
back gently after rinse.
Temperature sensor does not
work properly.
The on/off button is flashing
Call service line.
1) The brewing is stopped
manually.
2) The handle or brewer head
is lift while the button is
flashing
Water spitting from the outlet
of the brewer head.
1) Leave the brewer to escape
steam/residual water
completely, in 20 seconds from
the brewing process is
interrupted.
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