12
TROUBLESHOOTING
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common issues. If you need us, visit our website, chat with an agent, or call us.
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Problem
Possible Causes
Solution
The unit does not
cool.
There is insufficient
water in the tank.
Check the water level in the
tank and make sure there is
enough water.
The water pump is not
lowered all the way to
the bottom.
The pump is defective.
Check the water pump to
make sure it is lowered all
the way to the bottom, then
press the evaporative
cooling button.
Contact customer service if
there is an issue with the
water pump.
The unit does not
cool on high
speed.
The cooling pad is not
sufficiently saturated
with water.
The cooling pad will be fully
soaked after the unit runs
for 10 minutes.
The water tank is
leaking.
The water tank is
damaged.
Contact customer service if
there is an issue with the
water tank.
The heater
function does
nothing.
The plug may not be
well plugged in to the
outlet.
Check whether the plug is
properly inserted into the
outlet.
Heater function is not
activated.
Check whether the heater
function is selected.