One leg does not move or does not move at the same rate/height with the other
leg(s).
• If the height difference between legs during adjusting process exceeds
3/8”you may see error code E08. Check the load on the table does not
exceed limits. (220 lbs straight, 330 lbs corner) The system will need to cool
down.
• If the height difference between legs during adjusting process exceeds
3/8” combined with a loud noise & there is no error code on the display, the
problem may be in the drive parts. Please document the problem (video of
table in motion is best, along with photos of packaging and shipping label)
and submit a request to Customer Service for review.
• If one or more legs do not move at all there may be a bad contact between
the leg(s) and the central computer & display. Double check all connections
from the leg(s) to the computer and display as well as the connection of the
computer to the power outlet.
During the operation process, the hand controller doesn’t have digital or other
display.
• If the keys on the controller function, while there is no digital display,
disconnect from power and reconnect after 3 minutes.
• If the keys on the controller do not function, while there is no digital display,
please replace the controller or check to ensure the input voltage is correct.
There is noise during the adjusting process.
• Check the load on the table does not exceed limits. (220 lbs straight, 330 lbs
corner)
• During assembly the base, crossbeams and other elements are not installed
level and square. This can cause the structure to move and the base or beam
and make noise. Please assemble table according to the sequence in the
instruction manual.
General tips:
Follow assembly instructions closely
Do not overload the tables
The input voltage should be within 108-132V
Use the glides to properly level the table before use
When moving the table, do not tilt the table on one leg or misalignment may
occur
Before first use, adjust table to the lowest position and hold until RST is
displayed on the controller
If, after trouble shooting the problem persists, contact Customer Service
for further assistance. A video of the problem is best, with photos of the
product packaging and shipping label.
Any modification of the product, other than troubleshooting steps here, will
void the warranty.
ERROR CODES: MY-HITE
Error»code Explanation
Description
E01-E06
Power Current error
The hand controller displays E01-E06, all
columns stop. Pressing any key displays RST.
Disconnect from power and check power
cord is securely attached to a grounded 110V
outlet. Reconnect, the display should show
current height.
E07-E12
Overheating
protection
The hand controller displays E07-E12, all
columns stop. Pressing any key displays
RST. The system needs to cool down. Check
the load on the table does not exceed limits.
(220 lbs straight, 330 lbs corner)
E13
Communication
outage between
computer, legs and
display.
The hand controller displays E13, all columns
stop. Check connection of legs & display to
central computer. All legs and display must
be correctly connected to the computer.
H01
Overheating
protection
The hand controller displays H01. All
columns stop & display keys do not function.
Disconnect from power and reconnect after
3 minutes. The display should show current
height. Check the load on the table does
not exceed limits. (220 lbs straight, 330 lbs
corner)
FAQ
