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TROUBLE SHOOTING
DEVICE LOCATION DOESN’T UPDATE
Check the STATUS LED is FLASHING SLOWLY (flash 0.1 sec off 2 secs). Make sure the device has a clear view of the sky. Take the
tracker outside and away from tall buildings. If using in an asset relocate the device in the asset, avoiding metal above the device.
Ensure the device is correct way up with the IMEI label on the bottom.
INACCURATE GPS FIX
Check the GPS satellite count on the app (see USE THE LIST MENU TO SEE THE STATUS INFO ON YOUR TRACKER on page 8 for
more information about where to find the satellite count). The device needs at least 4x satellites to get an accurate location fix. It
may get a fix with 3x satellites but it will be inaccurate. Take the tracker outside and away from tall buildings. If using in an asset
relocate the device in the asset, avoiding metal above the device. Ensure the device is the correct way up with the IMEI label on
the bottom.
WON’T CONNECT TO SERVER
Check the SIM card has been activated and has credit by installing it in a phone and checking it has an internet connection and
can send an SMS. See SIM CARD INTRODUCTION on page 3 and INSTALLING THE SIM CARD on page 4 for more information.
SLOW TO COMMUNICATE
Check the cellular signal strength at the device’s locations. Low signal will slow data connection speeds.
DEVICE UNABLE TO BOOT UP/STATUS LED DOES NOT LIGHT UP
Check battery switch is ON. Push and hold power button for approx. 5 secs until the LED lights up.
RECORD YOUR DEVICE’S DETAILS
Please record the tracking device’s details below for future reference:
MODEL
e.g. AVSFTAT6
IMEI NUMBER
Shown on the device label and box
FREETRACK APP PASSWORD
SIM PH NUMBER
SIM PROVIDER ACCOUNT LOGIN
e.g. Login to vodafone.co.nz or spark.co.nz
SIM PROVIDER ACCOUNT PASSWORD
e.g. Password to vodafone.co.nz or spark.co.nz
INSTALLER NAME
SUPPORT
Please see your AVS installer for support with your Freetrack AVSFTAT6 asset tracker.
Alternatively you can contact
AVS Car Security
on
0800 438 862
or
.
Please note a service fee may apply for technical help related to problems with the SIM card you have provided.
For warranty information please see our website
avscarsecurity.com
. Please note AVS strongly recommends professional
installation to help protect your product warranty.
Summary of Contents for AVS FTAT6
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