11
GB
2
Trouble shooting - General problems
2.4 Trouble shooting - General problems
If you still have problems getting your Freecom drive to function properly
despite having installed it correctly, then please check the following items:
Hardware requirements:
• Does your system meets the hardware requirements (see page 4)?
Connecting the Freecom device:
• Is the cable connected correctly to your computer and the Freecom device?
Check whether cable is plugged in correctly. The cable must firmly in place!
• Does the device have a power supply? Determine if the medium can be
ejected and if the device is getting power when the system boots.
System settings:
• Disable the system´s power management if present. The manual of your
operating system will guide you.
Recording speed / buffer underrun:
• The Classic CD-RW is USB-2 compliant. While USB-2 supports recording
speeds higher than 4x, if this drive is connected to a USB 1.1 port the
maximum recording speed is 4x. Your recording software may allow you to
select a higher recording speed but doing so may result in buffer-underrun
errors. To avoid this, we recommend that the recording speed is set to 4x
when the drive is connected to a USB 1.1 interface.
IMPORTANT NOTICE: SOFTWARE / HARDWARE DRIVER UPDATES
Should you encounter problems with the installation of the Soft-
ware/Hardware in this Packaging, please check if there are any
Driver Updates included on Disk, or on the CDs and install these
before contacting our Support Service.
