FRANKLIN’S CUSTOMER SERVICE DESK,
1-800-266-5626, TO REQUEST A RETURN
MERCHANDISE AUTHORIZATION (“RMA”)
NUMBER, BEFORE RETURNING THE
PRODUCT (TRANSPORTATION CHARGES
PREPAID) TO:
FRANKLIN ELECTRONIC PUBLISHERS, INC.
ATTN: SERVICE DEPARTMENT
ONE FRANKLIN PLAZA
BURLINGTON, NJ 08016-4907
IF YOU RETURN A FRANKLIN PRODUCT,
PLEASE INCLUDE A NOTE WITH THE RMA,
YOUR NAME, ADDRESS, TELEPHONE
NUMBER, A BRIEF DESCRIPTION OF THE
DEFECT AND A COPY OF YOUR SALES
RECEIPT AS PROOF OF YOUR ORIGINAL
DATE OF PURCHASE. YOU MUST ALSO
WRITE THE RMA PROMINENTLY ON THE
PACKAGE IF YOU RETURN THE PRODUCT,
OTHERWISE THERE MAY BE A LENGTHY
DELAY IN THE PROCESSING OF YOUR
RETURN. WE STRONGLY RECOMMEND
USING A TRACKABLE FORM OF DELIVERY
TO FRANKLIN FOR YOUR RETURN.
