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Franklin Technology Sprint U772 User Manual Download Page 32

Getting Help 

31 

Getting Help 

The following set of topics will cover troubleshooting tips, phone specifications, and how to contact Sprint 
and manage your wireless service. 

 

The Help Menu

 

The Help menu allows you to view system information and the online user guide. 

 

 

About 

When About is selected, it displays your device's system name and connection manager version. 

Summary of Contents for Sprint U772

Page 1: ... Franklin U772 USB Modem User Guide UG template version 16a Draft Version 3 Sprint_Franklin_U772_USB_Modem_User_GuideEnglish_070716_d3 ...

Page 2: ...Interface 11 The Landing Page 11 Connecting to the Network 13 The Device Network Menu 14 General Device and Network Information 14 LTE Device and Network Information 15 3G Device and Network Information 16 The Check Usage Menu 17 LED Operation 18 Settings 19 The Settings Menu 19 Connection Options 20 Enable Airplane Mode 21 Enable Auto Connection 21 Change Your Connection Options 21 Advanced Setti...

Page 3: ...nt Settings 30 Getting Help 31 The Help Menu 31 About 31 User Guide 32 Specifications 33 Sprint Account Information and Help 33 Sprint Account Passwords 33 Manage Your Account 34 Warranty and Service 34 Warranty 34 Services 34 Customer Service 35 Trademarks and Copyright Information 35 Safety and Notices 36 Safety Precautions 36 Important Notice 36 Safety and Hazards 36 FCC Compliance 37 RF Exposu...

Page 4: ... Help 3 Getting Started The following set of topics will introduce you to your U772 USB Modem help you get set up with service provide an overview of the device and get you started with basic device operations ...

Page 5: ...y be limited by subscription contract conditions Descriptions in the User Guide Note that most descriptions in this guide are based on your device s setup at the time of purchase Unless otherwise noted instructions begin from the device web user interface home screen which is displayed by opening a web browser and entering http sprintmodem or http 192 168 10 1 Some operation descriptions may be si...

Page 6: ...y external features Part Description LTE LED indicator Displays connection status on the LTE network 3G LED indicator Displays connection status on the 3G network USB Connector Cover Cover for the USB connector Finger Grip Sliding mechanism for the USB connector cover USB Connector USB connector to connect your device to laptop or host device CDMA LTE Main Antenna Main antenna port for external an...

Page 7: ...e SIM card is replaceable at cost in case of loss damage Return the SIM card to Sprint when canceling subscription Returned SIM cards are recycled for environmental purposes Note that SIM card specifications and performance may change without notice It is recommended that you keep a separate copy of information that is stored on SIM card Sprint is not responsible for damages from stored informatio...

Page 8: ...following section is for Mac Linux Windows 7 8 8 1 and Windows 10 user only Windows XP users can skip to the Windows XP Users Only section Windows Mac Linux Users 1 Turn on your computer and close all applications 2 Insert the device into your USB port 3 Your computer will recognize the device and will install the driver automatically 4 Please allow a few minutes for the driver installation to com...

Page 9: ...rdware 3 Your computer will recognize the device and install the Remote NDIS driver automatically If the program does not launch automatically proceed to Step 4 4 Windows XP users running Service Pack 2 SP2 or earlier If your computer does not automatically install the RNDIS click Start My Computer select Franklin Zero CD and then double click the Franklin Installer exe program 5 The Welcome to th...

Page 10: ...Getting Help 9 6 Installation of Remote NDIS driver is now complete Click Finish to leave the setup program ...

Page 11: ...lowed by a PRL Update screen and a Firmware Update screen Follow the onscreen instructions to continue If you received your device in the mail and you are activating a new device for an existing number on your account you re swapping devices you can activate on your computer online Activate on your computer Go to sprint com activate and complete the online instructions to activate your device To c...

Page 12: ... wireless network It has a user friendly interface and is equipped with many useful features that will enhance your Internet navigation experience Opening the Web Browser Interface To use the Web browser interface open the Web browser on your desktop type http sprintmodem or http 192 168 10 1 into the address window and then press Enter or Return The Landing Page The Web browser will open the Devi...

Page 13: ...ion On the menu bar you will see options for Device Network Check Usage Settings and Help Information regarding your current network connection can be seen in the Network Connection Box displayed on the left side of the main page This box displays 3G and LTE connection information and has the following items ...

Page 14: ... actions are disabled Disconnected Connect Radio power is on and device is disconnected Ready to connect Connecting Cancel Device is in connecting and available to cancel the connection Connected Disconnect Device is connected and available to disconnect the connection Not Activated Not Activated Device activation is required Connecting to the Network Once your device is properly configured connec...

Page 15: ...u to view information about your device and network status General Device and Network Information To view basic device information click Device Network on the menu bar and the select the General Device Network Information dropdown arrow to view your basic device information ...

Page 16: ...erver the current Domain Name Server system address Data Received the number of bytes received Data Sent the number of bytes sent Data Total the total data received and sent Data totals are estimates and should not be used for billing purposes LTE Device and Network Information To view basic LTE network information click Device Network on the menu bar and the select the LTE Device Network Informat...

Page 17: ...u bar and the select the 3G Device Network Information dropdown arrow to view the 3G network information 3G Device MEID unique number the network uses to identify your device Technology type of network you are connected to Firmware current internal software version User Name NAI assigned user name on your device Phone Number MDN the public ID for your specific wireless service Mobile Data Number H...

Page 18: ...rent Ec Io The Check Usage Menu The Check Usage menu allows you to review your usage history online Please ensure that you have an Internet connection Selecting the Check Usage option displays your LTE and 3G data usage to date in a separate pop up window Note Usage details are only estimates and may not reflect your actual billing amount ...

Page 19: ...Getting Help 18 LED Operation Your device has LED lights that indicate the following details ...

Page 20: ...Getting Help 19 Settings The Settings Menu The Settings menu allows you to set your Connection Options and change your Advanced Settings ...

Page 21: ...Getting Help 20 Connection Options Select Settings Connection Options to view your device connection options ...

Page 22: ...ore rebooting the device Change Your Connection Options 3 Select a connection option LTE and 3G Only LTE Only 3G Only 4 Click Save Note If the device is not activated the connections options will be unavailable Advanced Settings The Advanced Settings menu allows you to set general settings roaming configuration manual configuration and to update your device It also allows you to access the enginee...

Page 23: ...gs to access LED and password settings LED Control LED Control allows you to turn the LED on or off To turn the LED on or off 5 Select or clear the Disable LED check box 6 Click Save Note Refer to Appendix 1 for details about the LED lights on your device ...

Page 24: ...ssword in the New Password field 9 Re enter your new password in the Confirm New Password field 10 Click Save Manual Configuration Selecting Manual Configuration allows you to set device configurations manually Manual Configuration options include LTE Configuration UICC Unlock 3G Configuration Custom DNS Clone Configuration and IPPT Configuration LTE Configuration The LTE Configuration box allows ...

Page 25: ...to unlock 3G Configuration The 3G Configuration box allows you to modify the 3G device configuration Note The 3G Configuration options require you to enter your device s Master Subsidy Lock MSL before you can access the menus This may only be done under supervision of Sprint personnel Contact Sprint Customer Service at 888 211 4727 for more information ...

Page 26: ...m DNS 2 Enter your Custom DNS IP address 3 Click Save Clone Configuration Clone Configuration allows you to download the current system configuration or restore a previously downloaded system configuration Download Current System Configuration To download the current system configuration 1 Click Download 2 Click Save after the file download dialog box is shown ...

Page 27: ...sly downloaded file as a backup configuration IPPT Configuration Checking the box allows you to either enable or disable IP Pass through Check or uncheck and click Save Note When IP Pass through IPPT mode is enabled you will be unable to utilize http sprintmodem to access the Web UI Please use the IP address http 192 168 10 1 to access the WebUI when in IPPT mode ...

Page 28: ...fter clicking Save the device will reboot DO NOT remove the device from your computer before the device finishes rebooting If you remove the device improperly the modem may be damaged Note If you select Home Only the device will search only for the service network and no roaming networks will be used International Roaming and Roaming Guard options will be disabled and grayed out If you select Auto...

Page 29: ...file PRL Preferred Roaming List and Firmware as well as check and update your device software version Device Updates The Device Updates tab allows you to update your network profile your PRL and firmware To update 1 Select the button for anything you wish to update 2 Click Update ...

Page 30: ...re Update tab reflects your current software version and allows you to upgrade the Web browser interface as needed To get the latest Web browser interface 1 Click Download 2 If a newer version is available you will see the following dialog 3 Click Yes and select a folder to save the Web browser update or select Download to PC to save to your desktop 4 If no updates are currently available you will...

Page 31: ...ttings menus allow Service provider to access advanced options for your device These menus require your device s Master Subsidy Lock MSL for access and they may only be accessed under supervision of Sprint personnel Contact Sprint Customer Service at 888 211 4727 for more information ...

Page 32: ...oting tips phone specifications and how to contact Sprint and manage your wireless service The Help Menu The Help menu allows you to view system information and the online user guide About When About is selected it displays your device s system name and connection manager version ...

Page 33: ...me CM Version the current device software version User Guide When you select User Guide you will be re directed to the Sprint Support site to download To find the User Guide for the U772 select Sprint as the manufacturer and then select U772 USB Modem ...

Page 34: ...o protect access to your personal account information your voicemail account and your data services account As a Sprint customer you enjoy unlimited access to all your information Account User Name and Password If you are the account owner you will create an account user name and password when you sign on to sprint com mysprint Click Register and follow the prompts to get started If you are not th...

Page 35: ... other products like games ringtones screen savers and more Warranty and Service The following topics outline your device s warranty and service information Warranty Your device purchase includes Warranty Confirm shop name and purchase date Read contents of Warranty and keep it in a safe place Check warranty period in the Warranty Services Before submitting your device for repairs contact Customer...

Page 36: ...oll free Sign in to your account at sprint com mysprint Call toll free at 1 888 788 4727 business use or 1 888 211 4727 personal use Trademarks and Copyright Information The names of companies products and services used in this guide are registered trademarks or trademarks of the respective companies Franklin Wireless logo is a trademark or registered trademark of Franklin Wireless Corporation in ...

Page 37: ...ors in data transmitted or received using your device or for failure of your device to transmit or receive such data Safety and Hazards Do not operate your device under the following conditions In areas where blasting is in progress Where explosive atmospheres may be present Near medical equipment Near life support equipment or any equipment that may be susceptible to any form of radio interferenc...

Page 38: ...here is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between ...

Page 39: ...itions accepted by the FCC with the device transmitting at its highest certified power level in all tested frequency bands The FCC has granted an Equipment Authorization for this model device with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines SAR information on this model device is on file with the FCC and can be found under the Display Grant section of htt...

Page 40: ... Operation 18 Linux 7 LTE Configuration 23 Mac 7 Manual Configuration 23 MEID 6 16 Notifications 13 Phone Layout illustration 5 Phone Number MDN 16 Power On 7 PRL Version 16 Roaming Configuration 27 Roaming Guard 28 roaming mode 28 RSSI 17 Safety Precautions 37 SAR 38 Services 35 SIM card 6 Software Updat 30 Specifications 34 Sprint Account Management 35 Passwords 34 Status 17 Technology 16 The He...

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