EN
– 11 –
FH CR 301 1TC / FH CR 302 2G / FH CR 604 4G /
FH CR 755 4G TC / FH CR 905 4G TC / FH CR 1204 3G TC
MAINTENANCE AND REPAIR
In case of any operation problems, contact the
Franke Technical Service Centre.
X
Z
Make sure that maintenance on electrical
components is carried out only by the
manufacturer or the customer service.
X
Z
Make sure that damaged cables are
changed only by the manufacturer or the
customer service.
X
X
When contacting the customer service,
please provide the following information:
– type of fault
– appliance model (Art.)
– serial number (S.N.)
This information is given on the data plate on
the booklet or under the hob.
X
X
If the hob doesn‘t operate correctly, before
calling the After-Sales Service, refer to the
Troubleshooting Guide to determine the
problem:
TROUBLESHOOTING GUIDE
Type of failure
Check if:
A
The burner fails to ignite or
the flame is not even
1
The gas or electrical supplies are not shut off
2
The gas supply tap is open
3
The gas cylinder (liquid gas) is not empty
4
The burner openings are not clogged
5
The plug end is not dirty
6
All the burner parts have been positioned correctly
7
There are no draughts near the hob
B
The burner does not stay lit
8
When lighting the burner, the knob has been
pressed for enough time to activate the
protection device
9
The burner openings are not clogged near the
thermocouple
10
The end of the safety device is not dirty
11
The minimum gas setting is correct
C
The containers are not stable
12
The bottom of the container is perfectly flat
13
The container is centered on the burner
14
The grids have not been exchanged or positioned
incorrectly
If after the above checks the fault still occurs, get in touch with the nearest After Sales Service.
