FP Mailing Solutions Postbase, User Manual

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Tips for troubleshooting 13
If you cannot remedy an error yourself with
these tips, please contact the customer
service.
The Dynamic Scale cannot
determine the weight / transports
too slow. Vibrations of the inserting system are transmit-
ted to the Dynamic Scale.
The tables on which the inserting system and
the mailing system stand must not touch.
We recommend using the system tables.
Open envelope flaps prevent the
letters from being correctly placed
in the Ramp plus. Have the inserting system seal the envelopes.
Empty envelope franked.
After selecting / changing the job,
the inserting system ejects an
empty envelope. Fill the envelope manually with the desired
documents or submit it to the postal service for
reimbursement.
Franking single letters: With the
direct link, you cannot position
letters manually at the PostBase. Frank a label and attach it to the letter.
Issue Possible cause and remedy