Before calling
for help, please
run through the
following:
1. Check that the power lead from the FOXTEL iQHD is connected to the power point and that the power
point is turned on.
2. Check that your television is on your FOXTEL channel. If it is, ensure you have pressed the FOXTEL
button on the FOXTEL iQHD remote.
3. Check that the Smartcard is inserted correctly – the gold chip is facing down and the arrow on the top
of the Smartcard is pointing into the FOXTEL iQHD.
4. Check that the FOXTEL cable from the wall plate to the FOXTEL iQHD is tightly secured.
5. Check that the leads from the FOXTEL iQHD to the TV are connected.
6. Perform a re-boot of the FOXTEL iQHD. Locate the “back” and “select” buttons on the FOXTEL iQHD
front panel and press together for three seconds or press the “reset” button for three seconds
(located behind the smartcard access panel labelled “reset”). If these options do not respond, switch
the FOXTEL iQHD off at the power point. After 30 seconds turn the power back on, wait a further 90
seconds and press the FOXTEL button on the FOXTEL iQHD remote to restore pictures. Please make
sure that you don’t move the FOXTEL iQHD when switching off the power.
Important TV care
information
Do not allow a still image to be displayed on your TV screen for an extended period of time. This can
cause a permanent residual image (burn-in) to remain on your screen.
Plasma, rear projection and LCD televisions are at a higher risk of burn-in. Always consult your television
manufacturer’s manual for proper operating instructions.
For your safety
FOXTEL iQHD has been manufactured to meet Australian and international electrical and safety
standards.
Never tamper with the FOXTEL iQHD.
Make sure that all electrical connections are safe and secure and have been properly installed.
Disconnect the FOXTEL iQHD from the power supply at the power point before you disconnect any other
equipment from its rear panel.
Where to find out
even more about
your Foxtel iQHD
9. Common questions
I get an on-screen
message saying
‘Recording Clash’.
What should I do?
When you select a programme to record, FOXTEL iQHD checks whether you have
already selected other programmes to record at the same time. If this is the case,
there may be a clash and a message appears informing you and asks you what you’d
like to do.
You cannot record three programmes at once. However you can watch a third live or
pre-recorded programme from your Planner, including On Demand programmes while
recording two programmes.
You can only record two programmes at once while watching a third live or
pre-recorded programme.
If you have a recording clash, you can either cancel the suggested recording so that you
can record your new selection, or cancel the new selection and keep previous selections.
Why is the
beginning or end
of a programme I
recorded missing?
FOXTEL regularly updates programme schedules, however there may be occasions
where we are not kept up to date or where live broadcasts run over time. We suggest
using the Manual Record feature (see How to Manual Record) to add additional time
either side of the programme. Alternatively you can add an extra 20 minutes to the end
of a programme by pressing the red button in the Planner.
10. Troubleshooting
Check our FAQs at
optus.com.au/customerhelp
for further assistance.
The Help Channel gives you a thorough, step by step approach to understanding
everything there is to know about FOXTEL, the FOXTEL remote and more. To display the Help
Channel, simply press
help
on the FOXTEL remote, or go to channel 999.
For your complete entertainment and listings guide you can view the Online TV Guide at
optuszoo.com.au
If you have any questions about your Optus TV featuring FOXTEL service please call us
on 131 344. We are ready to take your calls 24 x 7.
