BiQ SBB Quick Install Guide
Troubleshooting
SBB wont boot. Check Internet connectivity. If connected using Wifi, check Home Network is changed from Ethernet to
Wifi (page 12) and quality in Wifi set-up screen (page 13) is a minimum of 50. SBB requires a minimum download
bandwidth of 256Kbps to boot (it may take up to 10 mins to boot at the minimum bandwidth). Check with property's IT
manager that ports 80, 123, 443, 8443 and 22 are open to the internet in the property’s firewall, plus 53 if the DNS is
outside of the firewall.
E016 or E017 message on TV. Contact Foxtel's Business support team on 1300 874 403 to send Foxtel channel
entitlements to SBB.
TV displays no signal. Check TV powers up to HDMI input the SBB is connected to. The SBB's HDMI cable may need to be
re-connected to the appropriate HDMI input on the TV, or the TV's settings reconfigured to change the default HDMI
input. Press power key on remote control to check the SBB is not in standby mode.
Remote does not control SBB / SBB LED does not flash green when remote controls keys pressed. Check plastic tab has
been pulled out from bottom of remote control. Disconnect and reconnect IR extender cable, making sure it is fully
inserted into both the SBB and prism. Check if a factory fresh remote will control the SBB. If so, reset the original remote
to factory default (see Foxtel Business iQ (BiQ) SBB Installation Guide) and reprogram for TV as appropriate as per page 7.
