Troubleshooting
PROBLEM
PROBABLE CAUSE
SOLUTION
The burner will not light
with a match.
There is no gas flow.
Check if the LP gas tank is empty.
A. Replace if empty.
B. If the tank is not empty, refer to “There is a sudden drop
in gas flow or reduced flame height” problem in this table.
The LP gas tank is low or empty. Replace the LP gas tank.
There is an LP gas leak.
The coupling nut and regulator
are not fully connected.
1. Turn the LP gas tank valve to “closed”.
2. Wait 5 minutes for gas to clear.
3. Follow “Check for Leaks” section.
Turn the coupling nut about one-half to three-quarter additional
turn until solid stop. Tighten by hand only- do NOT use tools.
The burner ports are clogged or
blocked.
The gas flow is obstructed.
The LP gas tank is empty.
There is a sudden drop in
gas flow or reduced flame
height.
The excess flow valve tripped.
The safety device may have
been activated.
Clean the burner/venturi tube.
Replace the LP gas tank.
1. Press the control knob and rotate to “OFF”.
2. Wait 30 seconds and light the outdoor fireplace per
“Lighting” section.
3. If flames are still too low, reset the overfilling prevention
device:
a. Press the control knob and rotate to “OFF”.
b. Remove the LP gas tank.
c. Wait one minute.
d. Attach the LP gas tank.
e. Perform a leak check per “Check for Leaks” section.
f. Light the outdoor fireplace per the “Lighting” section.
The flame pattern is
irregular and the flame does
not run the full burner.
The burner ports are clogged or
blocked.
Clean burner ports.
The flame is yellow or
orange.
New burner may have residual
manufacturing oils.
There are spider webs or insect
nest in burner/venturi tube.
There is poor alignment of the
valve to the burner/venturi tube.
There are high or gusting winds.
The LP gas tank is low on gas.
The excess flow valve has been
tripped.
Refer to “There is a sudden drop in gas flow or reduced flame
height”.
Burn the outdoor fireplace for 15 minutes and reinspect.
Clean the burner/venturi tube.
Ensure the burner/venturi tube is properly engaged with valve.
Do not use the outdoor fireplace in high winds.
Spider webs or insect nest are in
the venturi.
Clean the burner/venturi tube.
Clean the burner/venturi tube.
The flame goes out.
Replace the LP gas tank.
There is flashback (fire in
the venturi/burner tube).
The burner and/or burner/venturi
tube is blocked.
Clean the burner and/or burner/venturi tube.
The flame seems to lose
heat when burning in cold
weather-temperature below
50°F.
Ice has built up on the outside of
the LP gas tank because the
vaporization process is too slow.
1. Turn off the unit per the “Turning Off” section;
2. Replace the LP gas tank with a spare LP gas tank;
3. Reconnect the LP gas tank per “Assembling the LP Gas Tank”
section;
4. Follow the “Check for Leaks” section;
5. Light the outdoor fireplace per the “Lighting” section.
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