NVR User Manual
www.foscam.com
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returned to an authorized return center in the region where the product was first shipped by FOSCAM or
to the point-of-purchase, which may have regional specific warranty implications.
If you purchase your Foscam product from online store, please contact the
point-of-purchase and ask for return / replacement / repair service.
Limited Hardware Warranty
The products are warranted to be free from manufacturing defects in materials and workmanship
starting from the shipping date of
Foscam
.
This limited hardware warranty does not cover:
Software, including the software added to the products through our factory-integration system,
software, etc.
Usage that is not in accordance with product instructions.
Failure to follow the product instructions.
Normal wear and tear.
Return Procedures
Please read
Foscam
warranty policy & policy of your reseller first before sending items back to
point-of-purchase.
Customer must first contact point-of-purchase to obtain a Return Merchandise Authorization (RMA)
number before returning the product. If the product you received is suspected to be defective and
the product warranty has not expired, The RMA number will allow your reseller to track your return
much easier and help them expedite processing your request.
After receiving your RMA case number, pack the item(s) very well with the original box and all the
original accessories included such as power adapters, brackets, cables, manuals.
Write your RMA number and the return reason (the problem of the product) on the warranty card
along with the complete package to send them back.
Replacement Services
If customers ask for replacement service, please contact point-of-purchase and follow their
policy.
Our technicians will inspect all items returned for replacement requests. If the retuned product is
found in working order, we will return the same item received. However customers shall be
responsible for all shipping & handling charges incurred for getting the units back to customers.
If returned products are found defective, we will replace the product and assume the shipping cost
