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Foscam FI9803W, User Manual

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Foscam FI9803W User Manual Download Page 75

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.foscam.co

.foscam.co

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Shenzhen

Shenzhen

Foscam

Foscam

Intelligent

Intelligent

Technology

Technology

Co.,

Co.,

Limited

Limited

Tel:

Tel:

86

86

755

755

2674

2674

5668

5668

Fax:

Fax:

86

86

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755

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no video image. You can resolve this problem by this way:

Download ActiveX controller and set the safety property of IE in the PC when you view it first time: IE

browser--Tool--Internet Proper--Security--Custom Level--ActiveX control and Plug-ins. Three options of front should be

set to be “Enable”, The ActiveX programs read by the computer will be stored. As follows:

Enable: Download unsigned ActiveX controls

Enable: Initialize and script ActiveX controls not marked as safe

Enable: Run ActiveX controls and plug-ins

Figure 7.6

If you allow the ActiveX running, but still could not see living video. Please change another port number to try. Don’t

use port 8000.

Figure 7.7

NOTE

:

Make sure that your firewall or anti-virus software does not block the camera or ActiveX. If you could not see

video, please shut down firewall or anti-virus software to try again.

7.1.7 Can’t access IP camera in internet

There are some reasons:

1 ActiveX controller is not installed correctly

Summary of Contents for FI9803W

Page 1: ...User User Manual Manual HD Wireless IP Camera Model FI9803W...

Page 2: ...the Camera in LAN 9 2 2 Access the Camera in WAN 12 2 2 1 Static IP Addresses 12 2 2 2 Dynamic IP Addresses 14 2 3 Using the VLC player 17 2 4 IP camera connection to the server 19 3 Surveillance Sof...

Page 3: ...68 4 8 1 Back up Restore 68 4 8 2 System Upgrade 68 4 8 3 Factory Reset 70 4 8 4 Reboot 70 5 Operation Example 70 5 1 Motion Detection 70 5 2 Modify the Camera Name and Time on the video 72 6 Phone AP...

Page 4: ...ling the IPCAM and managing images are simplified by using the provided web interface across the network utilizing wireless connectivity FOSCAM provides Phone APPs for Android and iPhone users please...

Page 5: ...ved are complete according to the Package Contents listed below Before the Network Camera is installed please carefully read and follow the instructions in the Quick Installation Guide to avoid damage...

Page 6: ...o Co Limited Limited Tel Tel 86 86 755 755 2674 2674 5668 5668 Fax Fax 86 86 755 755 2674 2674 5168 5168 5 1 5 Physical Description 1 5 1 Front Panel Front Panel for FI9803W Figure 1 2 1 WIFI Antenna...

Page 7: ...m Shenzhen Shenzhen Foscam Foscam Intelligent Intelligent Technology Technology Co Co Limited Limited Tel Tel 86 86 755 755 2674 2674 5668 5668 Fax Fax 86 86 755 755 2674 2674 5168 5168 6 1 5 2 Interf...

Page 8: ...adaptive Ethernet interface Through this interface IPCAM can be connected with various network devices such as hub router etc 3 Reset button Press and hold on the reset button for 5 seconds Releasing...

Page 9: ...portant feature of original Foscam cameras If your camera does not have labels as shown in Figure 1 3 it may be a clone Cloned Foscam cameras can not use original firmware and are not eligible for war...

Page 10: ...should find the camera s IP address automatically after you plug in the network cable Figure 2 1 Double click the IP address of the camera your default browser will open to the camera login page 2 Htt...

Page 11: ...Limited Tel Tel 86 86 755 755 2674 2674 5668 5668 Fax Fax 86 86 755 755 2674 2674 5168 5168 10 Open Internet Explorer if it is not already opened Click on Tools then click Internet Options Next click...

Page 12: ...gent Technology Technology Co Co Limited Limited Tel Tel 86 86 755 755 2674 2674 5668 5668 Fax Fax 86 86 755 755 2674 2674 5168 5168 11 Tools Options Advanced View Certificates Servers Figure 2 4 Clic...

Page 13: ...set DDNS service settings for remote access When you have finished connecting the camera using the LAN IP address and port forwarding you can access the camera directly from the Internet using the WAN...

Page 14: ...Virtual Server it can do port forwarding Add the camera s LAN IP and port which you had set earlier to your router s port forwarding settings NOTE If you plug the camera into a router it will have a d...

Page 15: ...ameras have the default HTTP port of 88 For example if the LAN IP link of the camera is http 192 168 8 102 88 this means that the camera s HTTP port is 88 You can change port 88 to another port if you...

Page 16: ...http portforward com help portforwarding htm How do we configure Port Forwarding For this section we will be using an example Let s say the camera s LAN IP address is http 192 168 8 100 2000 Step 1 L...

Page 17: ...DDNS website such as www no ip com to create a free hostname Step 2 DO DDNS Service Settings within the Camera Please set DDNS Settings within the camera by hostname a user name and password you ve go...

Page 18: ...and password to access the camera This part can be omitted IP WAN or LAN IP address Videostream Here support three modes videoMain videoSub and audio When the network speed is bad here you had better...

Page 19: ...telligent Technology Technology Co Co Limited Limited Tel Tel 86 86 755 755 2674 2674 5668 5668 Fax Fax 86 86 755 755 2674 2674 5168 5168 18 Figure 2 14 Sometimes you may need to enter the user name a...

Page 20: ...deo in the VLC player please check the port mapping You can read Quick Installation Guide about How to configure port forwarding NOTE If you modify the camera s username or password you had better reb...

Page 21: ...trator username is admin with no password please reset the username and password at first using and prevent unauthorized users login the camera Section2 Stream The camera supports two stream modes Mai...

Page 22: ...Fax 86 86 755 755 2674 2674 5168 5168 21 3 2 Modify the Username and Password When you log in for the first time it will come to the operating of modify the username and password automatically Figure...

Page 23: ...nd do advanced settings Section2 Multi Device Window The firmware inside the camera supports up to maximum of 9 cameras being monitoring at the same time You can add other cameras in multi camera pane...

Page 24: ...lution VGA 3 Maximum frame rate When the video format is 50Hz the maximum frame rate is 25 fps When the video format is 60Hz the maximum frame rate is 30 fps You should lower frame rate when the bandw...

Page 25: ...ruise following the predefined path Thirdly Click stop button and finish cruising Section6 IR LED Lights Click Infra led and there are three modes to adjust the infrared led Auto Manual and Schedule S...

Page 26: ...Play Click it to play the video of the camera 2 Stop Click it to stop the video of the camera 3 Talk Click the button and the icon will become to then talk to the microphone that connected with PC pe...

Page 27: ...reen to make full screen Double click again and exit full screen Onscreen Mouse Control Right click the mouse and you can adjust the screen ration full screen and Zoom up Figure 3 5 Keep ration Select...

Page 28: ...68 Fax Fax 86 86 755 755 2674 2674 5168 5168 27 Zoom up down Click it and the live view will be digital zoomed up then click Zoom Down and the live view back to original size Figure 3 7 NOTES 1 This c...

Page 29: ...s a unique name that you can give to your device to help you identify it Click Basic Settings and go to Device Name panel where you can change your camera name The default device name is anonymous Cam...

Page 30: ...Co Co Limited Limited Tel Tel 86 86 755 755 2674 2674 5668 5668 Fax Fax 86 86 755 755 2674 2674 5168 5168 29 4 1 3 Session status Session status will display who and which IP is visiting the camera n...

Page 31: ...igure your Camera Name Camera Time Mail User Accounts and Multi Device 4 2 1 Camera Name Default alias is anonymous You can define a name for your camera here such as apple Click Save to save your cha...

Page 32: ...is closest to your camera Sync with PC Select this option to synchronize the date and time of the Network Camera with your computer Manually The administrator can enter the date and time manually Plea...

Page 33: ...5168 32 Figure 4 7 How to change the password Firstly select the account which you want to change the password then select Change password enter the old password and the new password lastly click mod...

Page 34: ...Limited Limited Tel Tel 86 86 755 755 2674 2674 5668 5668 Fax Fax 86 86 755 755 2674 2674 5168 5168 33 Figure 4 9 Figure 4 10 Delete Select the account which you want to delete then click Delete butto...

Page 35: ...M MJPEG and H 264 series cameras to the first camera and view multi surveillance screen on one window Add cameras in LAN In Multi Device Settings page you can see all devices searched in LAN The 1st D...

Page 36: ...ligent Intelligent Technology Technology Co Co Limited Limited Tel Tel 86 86 755 755 2674 2674 5668 5668 Fax Fax 86 86 755 755 2674 2674 5168 5168 35 Figure 4 12 Back to Surveillance Windows and click...

Page 37: ...ll need to add them using DDNS domain name Firstly make sure all of the cameras you added can be accessed through the internet Read How to configure DDNS settings in chapter 4 3 3 Login to the first c...

Page 38: ...674 5668 5668 Fax Fax 86 86 755 755 2674 2674 5168 5168 37 Figure 4 16 1 The camera model MJ or H264 2 The 2nd camera s name 3 Fill in the 2nd camera s DDNS host not LAN IP 4 Enter the 2nd camera s us...

Page 39: ...mited Tel Tel 86 86 755 755 2674 2674 5668 5668 Fax Fax 86 86 755 755 2674 2674 5168 5168 38 Figure 4 17 Return to video window You will see all of the cameras accessible through the internet When you...

Page 40: ...ettings 4 3 1 IP Configuration If you want to set a static IP for the camera please go to IP Configuration page Keep the camera in the same subnet of your router or computer Figure 4 19 Changing setti...

Page 41: ...Tel 86 86 755 755 2674 2674 5668 5668 Fax Fax 86 86 755 755 2674 2674 5168 5168 40 Figure 4 20 Figure 4 21 If you don t know the DNS server you can use the same settings as the Default Gateway Set the...

Page 42: ...a will detect all wireless networks around the area It should also display your router in the list Figure 4 31 Figure 4 22 Step 2 Click the SSID name of your router in the list the corresponding infor...

Page 43: ...reless connection and the LAN IP of the camera will show again on the window of the IP Camera Tool The IP address may have changed after the camera receives a wireless connection we recommend setting...

Page 44: ...SCAM domain name Here take cp4911 myfoscam org for example Go to option of DDNS on the Settings Network panel you can see the domain name Figure 4 25 Now you can use http Domain name HTTP Port to acce...

Page 45: ...mple Step 1 Go to the website www no ip com to create a free hostname Firstly Login on www no ip com and click No IP Free to register Figure 4 26 Please register an account step by step according to i...

Page 46: ...e 4 28 Please create the domain name step by step according to instructions on www no ip com Step 2 DO DDNS Service Settings within the Camera Please set DDNS Settings within the camera by hostname a...

Page 47: ...The Third Party DDNS and the Foscam Domain Name cannot work at the same time the last time you configured will take effect Do port forwarding within the router Example The camera s LAN IP address is...

Page 48: ...e configured for port forwarding There may be issues with your routers security settings and sometimes may error We recommend you configure port forwarding manually on your router Figure 4 30 4 3 6 Po...

Page 49: ...the camera s LAN IP address has changed In our example it was changed to 2000 so we see http 192 168 8 102 2000 in IP Camera Tool Also the LAN IP address is now fixed at a static IP address of http 1...

Page 50: ...a https IP HTTPS port Sometimes you need to add the url to the Trusted Sites Open Internet Explorer if it is not already opened Click on Tools then click Internet Options Next click the Security tab t...

Page 51: ...r Security usually is None If you use Gmail Transport Layer Security must be set to TLS or STARTTLS and SMTP Port must be set to 465 or 25 or 587 which port you choose should be decided by which Trans...

Page 52: ...f the test fails with one of the following errors after clicking Test verify that the information you entered is correct and again select Test 1 Cannot connect to the server 2 Network Error Please try...

Page 53: ...the authentication mode used by the device 4 3 8 FTP Settings If you want to upload record images to your FTP server you can set FTP Settings Figure 4 40 Figure 4 41 FTP server If your FTP server is l...

Page 54: ...the camera by smart phone Android or iOS operating system First of all you need to open the P2P function of the camera at Settings Network P2P Figure 4 1 Search and install Foscam Viewer on Google Pla...

Page 55: ...s the clearer video will become But the bit rate configuration should combine well with the network bandwidth When the bandwidth is very narrow and bit rate is large that will lead to video can not pl...

Page 56: ...imestamp There are two options Yes or NO Select Yes and you can see the system date on the video Display Camera Name There are two options Yes or NO Select Yes and you can see the device name on the v...

Page 57: ...668 5668 Fax Fax 86 86 755 755 2674 2674 5168 5168 56 Figure 4 45 Click OK button and return to the Privacy Zone page click Save to take effect Back to the surveillance window you can see the privacy...

Page 58: ...The interval time between two captures 3 Select the capture time Capture anytime Click the black button up the MON you will see all time range turn red When something moving in the detection area at a...

Page 59: ...ens Distortion Correction On this page you can set the distortion correction There are three options Low Medium High Figure 4 49 If you replace the lens the image has found distortion uneven and so on...

Page 60: ...e camera will be more easily alarmed Select one motion sensitivity 3 Trigger interval The interval time between two motion detections Here supports 5s 6s 7s 8s 9s 10s 11s 12s 13s 14s 15s Select one in...

Page 61: ...tings panel If you select Send Email at the same time the picture will be send to you as an attachment Time interval The interval time between two pictures D IO Output If IO alarm is triggered and IO...

Page 62: ...this page you can change the manually recording storage path the default storage path is C IPCamRecord Figure 4 61 Recording Location FTP Local Recording Location For Windows OS the manual recording p...

Page 63: ...e Recording If your recording Location is FTP on the page you can configure the schedule record Figure 4 64 You can select the main stream or sub stream from the drop down You can set the store path o...

Page 64: ...t is composed of the following columns Block access from these IP addresses and Only allow access from these IP addresses Figure 4 67 Enable firewall If you select Only allow access from these IP addr...

Page 65: ...These parameters will be stored in a bin file for future use Click Browse and select the parameters file you have stored then click Submit to restore the restore the parameters Figure 4 68 4 9 2 Syst...

Page 66: ...re you have download the correct firmware package for your camera before upgrading Read the upgrade documentation readme txt file in the upgrade package before you upgrade 3 Upon downloading the firmw...

Page 67: ...nistrator username is admin with a blank password Figure 4 72 4 9 4 Reboot Click Reboot to reboot the camera This is similar to unplugging the power to the camera Figure 4 73 5 Operation Example 5 1 M...

Page 68: ...d E mail on the Motion Detection page then you need to configure the mail message Choose Alarm Motion Detection The Motion Detection page appears Configure the mail parameters as shown in figure 5 2 F...

Page 69: ...168 5168 72 Figure 5 3 Choose Network FTP Settings The FTP Settings page appears Configure the parameters as shown in figure 5 4 Figure 5 4 5 2 Modify the Camera Name and Time on the video Scene Assum...

Page 70: ...mera Time page appears Configure the parameters as shown in figure 5 6 Figure 5 6 6 Phone APPs FOSCAM provides APP for Android and iOS system which helps to view and listen to your world anywhere anyt...

Page 71: ...estions you would meet please check Network connections firstly Check the working status revealed by the indicators on the network server hub exchange and network card If abnormal check the network co...

Page 72: ...ce window NOTE If you could not view living video after running the ActiveX only a red cross in the center of the video or just a black screen Please change another port number to try Make sure all fi...

Page 73: ...gy Technology Co Co Limited Limited Tel Tel 86 86 755 755 2674 2674 5668 5668 Fax Fax 86 86 755 755 2674 2674 5168 5168 76 Figure 7 3 Download the plugin and drag it to the Extensions page of Google C...

Page 74: ...rol Panel Network Connections Dbclick Local Area Connections Choose General Properties Figure 4 23 4 24 Check subnet mask IP address and gateways When you set IP address please make sure they are in t...

Page 75: ...d be set to be Enable The ActiveX programs read by the computer will be stored As follows Enable Download unsigned ActiveX controls Enable Initialize and script ActiveX controls not marked as safe Ena...

Page 76: ...rity settings So we recommend you do port forwarding manually You can view your camera in internet successfully after you do port forwarding manually in your router 7 1 9 Camera can not connect wirele...

Page 77: ...bar click Go Go to Folder Copy then paste the following Library Internet Plug Ins Click Go then move to the Internet Plug Ins Find the fsIPCam bundle file and delete it Camera will prompt you to inst...

Page 78: ...55 2674 2674 5168 5168 81 Figure 7 10 Remove the plug in from Firefox If you need to remove the plug in from Firefox please open a new tab Click the Firefox icon on the top right then go to Add ons Fi...

Page 79: ...gle of View 70 Video Image Compression H 264 Image Frame Rate 30fps 60Hz 25fps 50Hz downward adjustable Resolution 720P 1280 x 720 VGA 640 x 480 QVGA 320 x 240 Stream dual stream Image adjustment The...

Page 80: ...l Supports IP Filtering Reset Reset button is available Power Power Supply DC 12V 1 0A Power Consumption 5 5 Watts Max Physical Dimension mm 153 L x 92 W x 86 H Gross Weight 696g Net Weight 380g Envir...

Page 81: ...FOSCAM product product was purchased from an authorized distributor or authorized reseller Distributors may sell products to resellers who then sell products to end users No warranty service is provi...

Page 82: ...em of the product on the warranty card along with the complete package to send them back Replacement Services If customers ask for replacement service please contact point of purchase and follow their...

Page 83: ...reseller promised some extra commitment or warranty please ask for written documents to protect your rights and interests FOSCAM does not offer refunds under any circumstances Please contact the poin...

Page 84: ...ce received including interference that may cause undesired operation IMPORTANT NOTE FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncont...

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