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NOTE:
Make sure that your firewall or anti-virus software does not block the camera or ActiveX.
If you can not see live video, try shutting down the firewall or anti-virus software and try again.
4.1.4 Can
’t access IP camera on internet
Possible reasons why camera is not accessible on the internet:
1 ActiveX controller is not installed correctly
2 The port which the camera uses is blocked by a Firewall or Anti-virus software, try changing to
another port number. (Figure 4.2)
3 Port forwarding is not successful (Figure 3.26)
Double check these settings and make sure they are correct.
4.1.5 IP Camera Tool could not find camera
’s IP
Verify that the network cable securely fastened to the camera.
Make sure DHCP is enabled on your router, don
’t enable MAC address filter.
Make sure that the firewall or anti-virus software does not block the camera. You can add the
camera as a trusted site on your firewall or anti-virus software.
4.1.6 UPnP always failed
UPnP only contains port forwarding in our recent software. Sometimes, it may fail to port
forwarding automatically because of the firewall or anti-virus software. It may also be due to the
router
’s security settings. We recommend manually configuring port forwarding. You can view
your camera on internet successfully after you do port forwarding manually in your router.
4.1.7 Couldn
’t find the shortcut on the desktop after install IP camera tool
If you use Windows7 or Vista and the shortcut is missing after installing the IP camera tool,
check the path of the IP Camera program.
For example, as it was pointing to C:\Windows\System32\IPCamera.exe.
Please fix this by pointing the shortcut to the correct path
C:\Windows\SysWOW64\IPCamera.exe. After this you could use the shortcut without any
problems.
4.1.8 I can
’t change the record path
When you use Windows7 or Vista, you may be not able to change the record path for the
security settings of computer. Please add the camera as a trusted site to resolve this issue. The
step are
IE browser
Tool
Internet Proper
Security
Trusted sites
Sites
Add