Introduction
Registering your Fortinet product
FortiAnalyzer-2000B Version 4.0 MR1 Rack and Hardware Install Guide
Revision 1
3
http://docs.fortinet.com/
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Introduction
Welcome and thank you for selecting Fortinet products for your network protection.
FortiAnalyzer units are network appliances that provide integrated log collection and
reporting tools. Reports analyze logs for email, FTP, web browsing, security events, and
other network activity to help identify security issues and reduce network misuse and
abuse.
In addition to logging and reporting, FortiAnalyzer units also have several major features
that augment or enable certain FortiGate unit functionalities, such as DLP archiving and
quarantining, and improve your ability to stay informed about the state of your network.
This chapter contains the following topics:
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Registering your Fortinet product
•
Customer service and technical support
•
Fortinet documentation
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Conventions
Registering your Fortinet product
Before you begin, take a moment to register your Fortinet product at the Fortinet Technical
Support web site,
https://support.fortinet.com
.
Many Fortinet customer services, such as firmware updates, technical support, and
FortiGuard Antivirus and other FortiGuard services, require product registration.
For more information, see the Fortinet Knowledge Base article
Registration Frequently
Asked Questions
.
Customer service and technical support
Fortinet Technical Support provides services designed to make sure that your Fortinet
products install quickly, configure easily, and operate reliably in your network.
To learn about the technical support services that Fortinet provides, visit the Fortinet
Technical Support web site at
https://support.fortinet.com
.
You can dramatically improve the time that it takes to resolve your technical support ticket
by providing your configuration file, a network diagram, and other specific information. For
a list of required information, see the Fortinet Knowledge Base article
Fortinet Technical
Support Requirements
.
Fortinet documentation
The Fortinet Technical Documentation web site,
http://docs.fortinet.com
, provides the
most up-to-date versions of Fortinet publications, as well as additional technical
documentation such as technical notes.
In addition to the Fortinet Technical Documentation web site, you can find Fortinet
technical documentation on the Fortinet Tools and Documentation CD, and on the Fortinet
Knowledge Center.
