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TROUBLESHOOTING
PROBLEM
SOLUTION
The letter opener
does not feed
letters into the
cutting unit.
Apply a slight amount of pressure to the
pressure arm or stack of
envelopes
until the
letters are fed again one by one.
Envelopes
are
jammed in the
cutting unit.
1.
Remove the stack of letters
,
which are not
jammed, from the feeder. Apart from the
letter that is jammed, pull the remaining
letters back and out of the cutting unit.
2.
Subsequently pull the letter that is
jammed out of the cutting unit in the
direction of transport.
Letters are not
properly opened.
Contact your
service provider.
Under no circumstances use any objects such as a pair of
scissors in order to remove any bits of paper from the
cutting unit.
This can damage the cutting element.