7
FREQUENTLY ASKED QUESTIONS
BASICS
1. WHAT SHOULD I DO AFTER I RECEIVE MY LUNA
™
3 MEN DEVICE?
Congratulations on discovering smarter skincare! First things first - download the FOREO For You app for free to
unlock and register your device.
2. WHAT COMES WITH MY LUNA
™
3 MEN DEVICE?
1 LUNA
™
3 MEN Device, 1 USB Charging Cable, 1 User Manual, 1 Quick Start Guide, & 1 Travel Pouch.
3. HOW DO I TURN MY LUNA
™
3 MEN DEVICE ON AND OFF?
Press the power button on your LUNA
™
3 MEN device to turn it on, and hold it for 3 seconds to turn off the device.
After completing a pre-set routine, the device will turn off automatically.
4. MY DEVICE IS NOT ACTIVATED WHEN PRESSING THE POWER BUTTON?
The battery is dead. Recharge using a USB charging cable until fully charged and then restart your device by holding
down the power button.
5. HOW DO I CHARGE MY LUNA
™
3 MEN?
LUNA
™
3 MEN is USB-rechargeable, with a 2-hour charge delivering up to 650 uses (based on a 1-minute treatment
time per use). The USB charging cable is provided with the device.
6. WHY DOESN’T MY CHARGER GO ALL THE WAY IN?
The charging cable for your LUNA
™
3 MEN is not supposed to go all the way into the device. It is completely normal
for it to stick out a bit from the device.
7. MY CHARGE DIDN’T LAST 650 USES.
650 uses refer to 650 minutes, so the duration of the charge depends on how often and for how long the device
is used.
8. IS THE CHARGING POINT ON LUNA
™
3 MEN WATERPROOF?
Yes, the charging point is waterproof which means you can safely use the device in the shower. Make sure the device
is completely dry before charging and do not use it while charging. Once you are done using your device, store it in a
dry area. Do not leave the device submerged in water.
THE APP
9. WHY DO I HAVE TO DOWNLOAD THE APP BEFORE USING LUNA
™
3 MEN?
All app-enabled FOREO products need to be activated and unlocked via the FOREO For You App the first time
they turn them on. This helps us protect against fake/copied FOREO products, and it makes it easier to register the
warranty and protect your investment.
10. HOW DO I PAIR MY LUNA
™
3 MEN DEVICE WITH THE FOREO APP?
Download the FOREO For You app to your smartphone or tablet and turn on Bluetooth. Press the universal button on
your device once to turn it on. A blinking white light indicates your device is in pairing mode. Follow the instructions in
the app to register and pair your LUNA
™
3 MEN device.
11. DOES LUNA
™
3 MEN WORK WITHOUT THE APP?
Yes! The App helps you manage your device settings and access video-guided massages, but you can use LUNA
™
3
MEN cleansing mode manually. Simply press the power button to turn on device and press in once again to start the
cleansing mode. Video-guided massage treatments can be accessed only through FOREO App.
