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USB and Bluetooth Audio issues
Possible solution
Possible cause
Issue
Convert the file to a supported format.
The file format is not
supported by the system.
Perform a Update Media Index. See
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to the system.
The device has a lock
screen enabled.
Disconnect the device from the system. Try
switching your device off, resetting it or
removing the battery, then connecting it
back to the system.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound.
To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
Wi-Fi Issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connection.
Check for a poor Wi-Fi
signal.
Weak signal.
Use a unique name for your
SSID, don’t use the default
name unless it contains a
unique identifier, such as
part of the MAC address.
Multiple Access points
within range with the same
SSID.
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Mustang (CZG, CZY) Vehicles Built From: 02-05-2016, HR3J 19A321 AKA enGBR, First Printing
SYNC™ 3