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USB and Bluetooth Audio issues
Possible solution
Possible cause
Issue
Disconnect the device from the system. Try
switching your device off, resetting it or
removing the battery, then reconnecting it
to the system.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device.
Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to the system.
The device has a lock
screen enabled.
Change the device setting and reconnect
to SYNC 3.
The device's USB
connection is set incor-
rectly, as charge only
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
The system
does not recog-
nize my device
when I start my
vehicle.
Make sure you connect the device to the
system and that you have started the
media player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream.
The device is not
connected.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
The system
does not recog-
nize music that
is on my device.
Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Use a non-protected version of the media
file.
The song may have
copyright protection that
does not allow it to play.
270
Mustang (CZG, CZY) Vehicles Built From: 02-05-2016, HR3J 19A321 AKA enGBR, First Printing
SYNC™ 3