Ford Flex 2018, Owner'S Manual, Page: 436 / 508

USB and Bluetooth Stereo issues
Possible solution Possible cause Issue
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream. The device is not
connected.
Try switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3. The device is in a bad
state.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device.
Try replacing the corrupt file with a new
version. The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class. The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 386).
The file format is not
supported by SYNC 3.
Update media index. See Settings (page
415).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3. The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound.
433
Flex (TP3) , enUSA, Edition date: 201801, Second Printing
SYNC™ 3