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Ford c-max energi 2017, Owner'S Manual

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C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing

SYNC™ 3

Summary of Contents for c-max energi 2017

Page 1: ...D C MAX ENERGI Owner s Manual 2017 C MAX HYBRID C MAX ENERGI Owner s Manual October 2016 First Printing Owner s Manual C MAX Hybrid C MAX Energi Litho in U S A HM5J 19A321 FA Vehicles shown may not be...

Page 2: ...ange specifications design or equipment at any time without notice or obligation No part of this publication may be reproduced transmitted stored in a retrieval system or translated into any language...

Page 3: ......

Page 4: ...Safety System Personal Safety System 37 Supplementary Restraints System Principle of Operation 38 Driver and Passenger Airbags 39 Front Passenger Sensing System 40 Side Airbags 42 Driver Knee Airbag 4...

Page 5: ...utomatic Climate Control 109 Hints on Controlling the Interior Climate 111 Heated Windows and Mirrors 112 Cabin Air Filter 113 Remote Start 113 Seats Sitting in the Correct Position 114 Head Restraint...

Page 6: ...on 168 Rear Parking Aid 168 Front Parking Aid 169 Active Park Assist 170 Rear View Camera 174 Cruise Control Principle of Operation 177 Using Cruise Control 177 Driving Aids Blind Spot Information Sys...

Page 7: ...e Headlamps 236 Removing a Headlamp 238 Changing a Bulb 238 Bulb Specification Chart 242 Changing the Engine Air Filter 244 Vehicle Care General Information 247 Cleaning Products 247 Cleaning the Exte...

Page 8: ...g 336 SYNC 3 General Information 344 Home Screen 357 Using Voice Recognition 358 Entertainment 365 Phone 375 Navigation 380 Electric Vehicle Information 389 Apps 409 Settings 412 SYNC 3 Troubleshootin...

Page 9: ...6 C MAX Energi C MAX Hybrid CCG Canada United States of America enUSA First Printing...

Page 10: ...e range of available models sometimes even before they are generally available It may describe options not fitted to the vehicle you have purchased Note Some of the illustrations in this manual may sh...

Page 11: ...880 Fasten seatbelt E231160 Flammable E67017 Front airbag Front fog lamps Fuel pump reset Fuse compartment Hazard warning flashers Heated rear window Heated windshield Interior luggage compartment rel...

Page 12: ...ada in Canada may where permitted by law use vehicle diagnostic information for vehicle improvement or with other information we may have about you for example your contact information to offer you pr...

Page 13: ...ake pedal and How fast the vehicle was traveling and Where the driver was positioning the steering wheel This data can help provide a better understandingofthecircumstancesin which crashes and injurie...

Page 14: ...you request If you do not want Ford or its vendors to receive this information do not activate the service For more information see Traffic Directions and Information Terms and Conditions See SYNC pa...

Page 15: ...d dent resistance During vehicle development we validate that these parts deliver the intended level of protection as a whole system A great way to know for sure you are getting this level of protecti...

Page 16: ...ay take your focus off the road Your primary responsibility is the safe operation of your vehicle We recommend against the use of any hand held device while driving and encourage the use of voice oper...

Page 17: ...imarily for the U S and Canadian Markets Features or equipment listed as standard may be different on units built for export Refer to this Owner s Manual for all other required information and warning...

Page 18: ...rotecting the environment Correct vehicle usage and the authorized disposal of waste cleaning and lubrication materials are significant steps toward this aim 15 C MAX Energi C MAX Hybrid CCG Canada Un...

Page 19: ...Information Display Control page 70 E Wiper lever See Wipers and Washers page 71 F Hazard flasher switch See Hazard Warning Flashers page 198 G Information and entertainment display H Audio unit See...

Page 20: ...trol See Cruise Control page 177 N Lighting control See Lighting Control page 74 Front fog lamps See Front Fog Lamps page 76 O 17 C MAX Energi C MAX Hybrid CCG Canada United States of America enUSA Fi...

Page 21: ...an CPST to make sure that you properly install the child restraint in your vehicle and that you consult your pediatrician to make sure you have a child restraint appropriate for your child To locate a...

Page 22: ...fit in a belt positioning booster seat generally children who are at least 4 ft 9 in 1 45 m tall or greater than 80 lb 36 kg or 100 lb 45 kg if recom mended by child restraint manufacturer Larger chil...

Page 23: ...e properly restrained When installing a child safety seat with combination lap and shoulder belts Use the correct seatbelt buckle for that seating position Insert the belt tongue into the proper buckl...

Page 24: ...tched securely by pulling on it E142875 5 To put the retractor in the automatic locking mode grasp the shoulder portion of the belt and pull downward until you pull all of the belt out Note The automa...

Page 25: ...CHildren LATCH WARNINGS Do not attach two child safety restraints to the same anchor In a crash one anchor may not be strong enough to hold two child safety restraint attachments and may break causin...

Page 26: ...at least as far apart as those in this vehicle The lower anchors at the center of the second row rear seat are spaced 18 in 46 cm apart You cannot install a child restraint with rigid LATCH attachment...

Page 27: ...following positions shown from top view E142537 Perform the following steps to install a child safety seat with tether anchors Note If you install a child restraint with rigid LATCH attachments do not...

Page 28: ...twelve 12 and between 40 pounds 18 kilograms and 80 pounds 36 kilograms and upward to 100 pounds 45 kilograms if recommended by your child restraint manufacturer Many state and provincial laws requir...

Page 29: ...ster seat you cannot find a seating position that adequately supports your child s head a high back booster seat would be a better choice Children and booster seats vary in size and shape Choose a boo...

Page 30: ...size height weight or age Follow the child restraint manufacturer s instructions and warnings WARNINGS provided for installation and use in conjunction with the instructions and warnings provided by...

Page 31: ...rs only LATCH lower anchors and top tether anchor X X Up to 65 lb 29 5 kg Rearfacing child seat X Over 65 lb 29 5 kg Rearfacing child seat X X X Up to 65 lb 29 5 kg Forward facing child seat X X Over...

Page 32: ...nd must be set separately for each door Left Hand Side Turn counterclockwise to lock and clockwise to unlock Right Hand Side Turn clockwise to lock and counterclockwise to unlock 29 C MAX Energi C MAX...

Page 33: ...shoulder 3 Never use a single belt for more than one person When possible all children 12 years old and under should be properly restrained in a rear seating position WARNINGS Safety belts and seats c...

Page 34: ...you hear a snap and feel it latch Make sure the tongue is securely fastened in the buckle E142588 2 To unfasten press the release button and remove the tongue from the buckle E142589 When in use place...

Page 35: ...hicle Sensitive Mode This is the normal retractor mode which allows free shoulder belt length adjustment to your movements and locking in response to vehicle movement For example if the driver brakes...

Page 36: ...rests across the middle of your shoulder Failure to adjust the seatbelt correctly could reduce the effectiveness of the seatbelt and increase the risk of injury in a crash E87511 To adjust the should...

Page 37: ...iding additional reminders that intermittently sound a tone and illuminate the safety belt warning light when you are in the driver seat or you have a front seat passenger and a safety belt is unbuckl...

Page 38: ...Belt Minder Feature WARNING While the system allows you to deactivate it this system is designed to improve your chances of being safely belted and surviving an accident We recommend you leave the sys...

Page 39: ...d to be replaced Safety belt assemblies not in use during a crash should also be inspected and replaced if either damage or improper operation is noted Properly care for safety belts See Vehicle Care...

Page 40: ...nd on indicator lamp Front crash severity sensors Restraints control module with impact and safing sensors Restraint system warning light and backup tone The electrical wiring for the airbags crash se...

Page 41: ...ry in a crash The airbags are a supplemental restraint system and are designed to work with the safety belts to help protect the driver and right front passenger from certain upper body injuries Airba...

Page 42: ...nds a minimum distance of at least 10 inches 25 centimeters between an occupant s chest and the driver airbag module To properly position yourself away from the airbag Move your seat to the rear as fa...

Page 43: ...th sensors that are part of the front passenger seat and safety belt to detect the presence of a properly seated occupant and determine if the front passenger frontal airbag should be enabled may infl...

Page 44: ...he person sit upright in the seat centered on the seat cushion with the person s legs comfortably extended Restart the vehicle and have the person remain in this position for about two minutes This wi...

Page 45: ...t passenger seat or cargo interfering with the seat Remove the obstruction s if found Restart the vehicle Wait at least two minutes and verify that the airbag readiness lamp is no longer illuminated I...

Page 46: ...design and development of the side airbag system included recommended testing procedures that were developed by a group of automotive safety experts known as the Side Airbag Technical Working Group Th...

Page 47: ...bove each row of seats In certain sideways crashes or rollover events the Safety Canopy will be activated regardless of which seats are occupied The Safety Canopy is designed to inflate between the si...

Page 48: ...after the ignition is turned on The indicator light either flashes or stays illuminated You could hear five tones that repeat periodically until you repair the problem If any of these things happen e...

Page 49: ...rollover sensor The Safety Canopy could activate in other types of crashes if the vehicle experiences sufficient sideways motion or deformation or a certain likelihood of rollover AIRBAG DISPOSAL Con...

Page 50: ...s and alarm systems If the frequencies are jammed you will not be able to use your remote control You can lock and unlock the doors with the key Note Make sure to lock your vehicle before leaving it u...

Page 51: ...r E142431 Slide the release on the back of the transmitter to release the key blade then pull the blade out E138618 Note Your vehicle s back up keys came with a security tag that provides important ve...

Page 52: ...ansmitter E142432 2 Twist a thin coin under the tab hidden behind the backup key head to remove the battery cover Do not use the backup key to remove the cover or you could damage the intelligent acce...

Page 53: ...of remote start Check your local and state or provincial laws for specific requirements regarding remote start systems The remote start system does not work if any of the following occur The ignition...

Page 54: ...for five minutes the vehicle continues to run now for a total of 20 minutes You can extend the remote start up to a maximum of 30 minutes Wait at least five seconds before remote starting after a veh...

Page 55: ...r Seat belt reminder or Belt Minder You cannot disable this feature The audio system will mute when the front seat passengers safety belts are not fastened Early low fuel The low fuel warning activate...

Page 56: ...MyKey 5 When prompted hold the OK button until you see a message informing you to label this key as a MyKey The key will be restricted at your vehicle s next start MyKey is successfully created Make s...

Page 57: ...ht arrow Settings Press the OK button or right arrow MyKey Press and hold the OK button until the following message displays Clear MyKey All MyKeys Cleared Note When you clear your MyKeys you remove a...

Page 58: ...MyKeys have been deleted Number of Admin Keys Indicates how many admin keys are programmed to your vehicle Use this feature to determine how many admin keys you have for your vehicle and detect if an...

Page 59: ...es not have admin privileges No MyKeys are created See Creating a MyKey page 53 I cannot clear the MyKeys Purchase a new key from an authorized dealer I lost the only admin key Program a spare key See...

Page 60: ...h one press of the button The turn signals will flash twice to indicate a change to the unlocking mode The unlocking mode applies to the remote control and intelligent access Intelligent access at the...

Page 61: ...urn the top of the key toward the rear of your vehicle once to unlock the driver door only Locking the Doors Individually If the power locks fail to operate lock the doors individually using the key i...

Page 62: ...ehicle with the key in the ignition by pressing the lock button on the transmitter even if the doors are not closed If both front doors are closed you can lock your vehicle by any method regardless of...

Page 63: ...ch the ignition on The horn will sound indicating your vehicle is in programming mode 6 Press the power door lock button then the unlock button The horn will sound once if disabled or twice one short...

Page 64: ...must drive with the liftgate open keep the vents or windows open so outside air comes into your vehicle Failure to follow this warning could result in serious personal injury Note Be careful when ope...

Page 65: ...with the transmission in park P If there is a problem with the open or close request a tone will sound for one of the following reasons The ignition is on and the transmission is not in park P The ba...

Page 66: ...g the rear switch E138636 Press and release the liftgate control button Stopping the Liftgate Movement Note Do not apply sudden excessive force to the liftgate while it is in motion This could damage...

Page 67: ...ystem reverses to open Once you remove the obstacle you can power close the liftgate Note Entering your vehicle while the liftgate is closing can cause your vehicle to bounce and activate obstacle det...

Page 68: ...or reverse its direction Manually interfering with the liftgate motion may also replicate a strut failure Note Splashing water may cause the hands free liftgate to open Keep the intelligent access ke...

Page 69: ...comes equipped with two integrated keyhead transmitters or two intelligent access keys The integrated keyhead transmitter functions as a programmed ignition key that operates all the locks and starts...

Page 70: ...t your vehicle and operate the remote entry system if the new key is an integrated keyhead transmitter If programming was not successful wait 10 seconds and repeat Steps 1 through 8 If you are still u...

Page 71: ...ect Position page 114 1 2 2 E95178 1 Unlock the steering column 2 Adjust the steering wheel to the desired position 3 E95179 3 Lock the steering column AUDIO CONTROL If Equipped Select the required so...

Page 72: ...next or the previous track Press and hold the seek button to Tune the radio to the next station up or down the frequency band Seek through a track VOICE CONTROL If Equipped E129464 Pull the control t...

Page 73: ...92 Multimedia Controls E145434 Use the arrows on the right side of the steering wheel to navigate through the information display menus Press OK to make a selection 70 C MAX Energi C MAX Hybrid CCG Ca...

Page 74: ...Single wipe A Intermittent wipe B Normal wipe C High speed wipe D Note Move to position O marked on the wiper lever to switch off Intermittent Wipe E197526 Short wipe interval A Intermittent wipe B L...

Page 75: ...tent wipe Note If you switch autolamps on in conjunction with autowipers your low beam headlamps turn on automatically when the rain sensor activates the windshield wipers continuously See General Inf...

Page 76: ...p of the button to switch intermittent wipe on Press the top of the button again to switch low speed wipe on Press the bottom of the button to switch the rear window wiper off When you shift into reve...

Page 77: ...h the headlamps AUTOLAMPS If Equipped WARNING The autolamps switch position may not activate the headlamps in all low visibility conditions such as daytime fog Always ensure that your headlamps are sw...

Page 78: ...headlamps will not turn on by wiper activation During a mist wipe When the wipers are on to clear washer fluid during a wash condition If the wipers are in intermittent mode Note If you switch autola...

Page 79: ...h the fog lamps on or off You can switch the fog lamps on when the lighting control is in any position except Off and the high beams are not on DIRECTION INDICATORS E162681 Push the lever up or down t...

Page 80: ...itch to disable the interior lamps The door function indicator lamp will illuminate yellow with lamps disabled Press the switch again to turn interior lamps back on The indicator lamp will illuminate...

Page 81: ...lly and release it Press or lift it again to stop the window Window Lock E70850 Press the control to lock or unlock the rear window controls It illuminates when you lock the rear window controls Bounc...

Page 82: ...y If Equipped You can use the window switches for several minutes after you switch the ignition off or until you open either front door GLOBAL OPENING You can use the remote control to operate the win...

Page 83: ...smitter to unlock the doors or when you open a door Integrated Blind Spot Mirrors If Equipped WARNING Objects in the blind spot mirror are closer than they appear Blind spot mirrors have an integrated...

Page 84: ...asives fuel or other petroleum or ammonia based cleaning products You can adjust the interior mirror to your preference Some mirrors also have a second pivot point This lets you move the mirror head u...

Page 85: ...o open the sun shade Fully press and release the rear of the control to close the sun shade Bounce Back The sun shade will stop automatically while closing It will reverse some distance if there is an...

Page 86: ...ou do not complete Step 2 within 15 seconds of Step 1 the relearning function end Switch the ignition off wait for another 30 seconds and then switch the ignition back on again Start the procedure aga...

Page 87: ...amount of energy you can get from an external charge plugging your vehicle in When the fill reaches empty your vehicle automatically enters Hybrid Mode and the large battery gauge will no longer be s...

Page 88: ...ted This is normal and depends upon the slope of pavement at the gas station If the gas station nozzle shuts off before the tank is full try a different gas pump nozzle Low Fuel Reminder A low fuel re...

Page 89: ...ht Information Display Entertainment See your SYNC information Navigation or Compass See your SYNC information Phone See your SYNC information Fuel Economy See General Information page 92 Vehicle Rang...

Page 90: ...ect on your estimate Driving style route This includes energy used to propel your vehicle based on your driving style and route Your driving style includes how fast you drive and whether your accelera...

Page 91: ...tion Have the system checked immediately by an authorized dealer WARNING Driving your vehicle with the warning lamp on is dangerous A significant decrease in braking performance may occur It may take...

Page 92: ...og Lamps If Equipped Lights when you switch the front fog lamps on Grade Assist If Equipped E162456 Lights when you switch on grade assist High Beam Lights when you switch the high beam headlamps on I...

Page 93: ...n Control System page 149 If the light is blinking engine misfire is occurring which could damage your catalytic converter Drive in a moderate fashion avoid heavy acceleration and deceleration and hav...

Page 94: ...ing chime will sound when any door is opened if the vehicle exceeds a relatively low speed Keyless Warning Alert If Equipped Sounds the horn twice when you exit the vehicle and the keyless vehicle is...

Page 95: ...hrough and highlight the options within a menu Press the right arrow button to enter a sub menu Press the left arrow button to exit a menu Press and hold the left arrow button at any time to return to...

Page 96: ...ge Change MyView MyView MyView Battery Gauge Fuel Gauge Average Fuel Average Fuel Instantaneous Fuel Split Power Coolant Temp Power Threshold Accessory Power Tach rpm x1000 Trip 1 Accessory Power Trip...

Page 97: ...n blue Empower Empower provides a power demand gauge in kilowatts kW which includes an engine on or off threshold When your vehicle is operating with battery power only below the threshold you will se...

Page 98: ...ature At normal operating temperature the level indicator will be white and will be in the normal range between H and C If the engine coolant temperature exceeds the normal range the level indicator w...

Page 99: ...l economy Info E144642 In this mode you can view different vehicle system information and perform a system check Information Displays a number of different system tutorials Use the up down arrows to s...

Page 100: ...ht Rain Lighting On or Off Daytime Lights Select time interval Home Light Auto or Last Settings Heater A C Climate Control Remote Start Auto or Off Front Defrost Auto or Off Rear Defrost Auto or Off D...

Page 101: ...l MyKeys Clear MyKeys Select the desired language Language Display Select the desired units of measure Distance Units Fahrenheit F or Celsius C Temperature On or Off Brake Coach On or Off Battery Disp...

Page 102: ...rmation Navigation or Compass See your SYNC information Phone See your SYNC information Fuel Economy Use the up or down arrow buttons to choose between the following display options Note The informati...

Page 103: ...ur driving behavior to achieve better energy efficiency Note Fuel Economy will be impacted by your use of brakes accelerator and accessories as well as environmental conditions such as hills and weath...

Page 104: ...oved automatically after a short time Certain messages need to be confirmed before you can access the menus AdvanceTrac Action Message Displayed when the system has detected a condition that requires...

Page 105: ...w mode with the EV button EV Now Battery Powered You selected EV Later mode with the EV button EV Later XX Plug in Energy Reserved You selected Auto EV mode with the EV button Auto EV Normal Opera tio...

Page 106: ...ntact an authorized dealer as soon as possible Cross Traffic System Fault Doors Action Message Displays when the door s listed is not completely closed and the vehicle is moving X Door Ajar Displays w...

Page 107: ...in the luggage compartment Key Inside vehicle Displays if the key is not detected by the system Key Not Inside vehicle Displayed if the key is not detected by the system No Key Detected Displayed whe...

Page 108: ...hange Engine Oil Soon Displayed when the oil life left reaches 0 See Engine Oil Check page 226 Oil Change Required Indicates the brake fluid level is low and the brake system should be inspected immed...

Page 109: ...Displays when a MyKey is in use and park aid is activated MyKey Park Aid Cannot be Deactivated Park Aid Action Message Displays when the system has detected a condition that requires service Contact...

Page 110: ...em is active Remote Start Active Tire Pressure Monitoring System Action Message Displays when one or more tires on your vehicle have low tire pressure See TirePressureMonitoringSystem page 276 Tire Pr...

Page 111: ...ransmission Action Message Displays as a reminder to shift into park Transmission Not in Park 108 C MAX Energi C MAX Hybrid CCG Canada United States of America enUSA First Printing Information Display...

Page 112: ...ents D Heated rear window Press to switch the heated rear window on and off See Heated Windows and Mirrors page 112 E A C Press to switch the air conditioning on or off Air conditioning cools your veh...

Page 113: ...n Power Press to switch the system on and off When the system is off it prevents outside air from entering the vehicle L Drivertemperaturecontrol Adjust the temperature setting on the driver side This...

Page 114: ...to signify that the feature is re enabled The climate control system returns to the previous state after the dual zone button is released HINTS ON CONTROLLING THE INTERIOR CLIMATE General Hints WARNI...

Page 115: ...defrost button Recommended Settings for Heating 1 Press the AUTO button 2 Adjust the temperature control to the desired setting Use 72 F 22 C as a starting point then adjust the setting as necessary C...

Page 116: ...ponents from particle deposits Change the air filter element at the proper intervals For additional cabin air filter information or to replace the filter see an authorized dealer REMOTE START If Equip...

Page 117: ...t is level with the top of your head and as far forward as possible Make sure that you remain comfortable Keep sufficient distance between yourself and the steering wheel We recommend a minimum of 10...

Page 118: ...he head restraints consist of An energy absorbing head restraint A Two steel stems B Guide sleeve adjust and unlock button C Guide sleeve unlock and remove button D Adjusting the Head Restraint Raisin...

Page 119: ...rt To tilt the head restraint do the following E144727 1 Adjust the seatback to an upright driving or riding position 2 Pivot the head restraint forward toward your head to the desired position After...

Page 120: ...ched seat may become dangerous if you stop suddenly or have a crash E163872 POWER SEATS If Equipped WARNINGS Do not adjust the driver s seat or seatback when your vehicle is moving Adjusting your seat...

Page 121: ...E138647 118 C MAX Energi C MAX Hybrid CCG Canada United States of America enUSA First Printing Seats...

Page 122: ...t to fold them Make sure the rear center headrest is in the full down position 2 Pull the lever up on the outboard side of the seat to fold the seat Unfolding the Seatback Rotate the seatback upward u...

Page 123: ...er pointed objects This may damage the heating element which may cause the heated seat to overheat An overheated seat may cause serious personal injury Do not do the following Place heavy objects on t...

Page 124: ...ree devices after it has been initially programmed you must first erase the current settings See Erasing the Function Button Codes E142657 The universal garage door opener replaces the common hand hel...

Page 125: ...operate watch the HomeLink indicator light If the indicator light stays on the programming is complete No further action is needed If the indicator light flashes rapidly for 2 seconds and then turns...

Page 126: ...individual buttons E142660 1 Press and hold the outer two function buttons simultaneously for approximately 20 seconds until the indicator lights above the buttons flash rapidly 2 When the indicator l...

Page 127: ...HomeLink has been programmed successfully the Genie transmitter must be changed out of program mode To do this 1 Press and hold the previously programmed Genie button on the hand held transmitter for...

Page 128: ...y to indicate the device is in train mode when any of the three HomeLink buttons are pressed FCC and RSS 210 Industry Canada Compliance This device complies with Part 15 of the FCC Rules and with RSS...

Page 129: ...oint To prevent the battery from running out of charge Do not use the power point longer than necessary when the vehicle is not running Do not leave devices plugged in overnight or when you park your...

Page 130: ...and switch the ignition off to reset the fault mode Switch the ignition back on and make sure the indicator light remains on Do not use the power point for certain electric devices including Cathode...

Page 131: ...may spill Available console features include A B C E142433 Cup holder A Storage compartment with auxiliary power point USB port and media hub B Auxiliary power point C OVERHEAD CONSOLE E131605 Press...

Page 132: ...egulating the impulse electrical field or radio noise When you start your vehicle avoid pressing the accelerator pedal until the ready to drive indicator illuminates Only use the accelerator pedal whe...

Page 133: ...ehicle checked by an authorized dealer Before starting your vehicle check the following Make sure all occupants have fastened their seatbelts Make sure the headlamps and electrical accessories are off...

Page 134: ...ress the button After 20 seconds have expired you can no longer restart the vehicle without the key present inside your vehicle Once the vehicle has started it remains running until you press the butt...

Page 135: ...parking brake Guarding Against Exhaust Fumes WARNING Exhaust leaks may result in entry of harmful and potentially lethal fumes into the passenger compartment If you smell exhaust fumes inside your ve...

Page 136: ...oximately 30 minutes Make sure the system is unplugged and properly stowed before starting and driving your vehicle Make sure the protective cover seals the prongs of the block heater cord plug when n...

Page 137: ...g with your vehicle for example pressing the brake or accelerator pedal Disabling the shutdown using the information display See Information Displays page 92 Pressing the OK or RESET button during the...

Page 138: ...asting at low speeds coming to a stop or standing the gas engine normally shuts down and your vehicle operates in electric only mode Conditions that may cause the engine to start up or remain running...

Page 139: ...y see the engine speed changing without your input This is intentional and maintains the battery charge level You may also notice during extended downhill driving that your engine continues to run ins...

Page 140: ...maximizes the use of electric only operation in plug in power mode System conditions may require engine operation however the system uses plug in power whenever possible When your plug in power is de...

Page 141: ...in the left hand information display If your vehicle is in the Engine Enabled mode the EV icon will be yellow EV Now will automatically exit when the Plug in power has been depleted EV Later E151263 T...

Page 142: ...Cold temperatures will affect the engine warm up time and the low engine use mode may operate more frequently Note An oil change is not required but gives you the option of not running a low engine u...

Page 143: ...these functions Why does the engine sometimes start at key on There are several reasons the engine stays on for an extended amount of time when you first start it One common reason is to make sure tha...

Page 144: ...miles 16000 kilometers or once per year under normal operating conditions What is the engine oil change service interval Your hybrid vehicle can use E15 15 ethanol 85 gasoline fuel but you may notice...

Page 145: ...manent injury If fuel is swallowed call a physician immediately even if no symptoms are immediately apparent The toxic effects of fuel may not be visible for hours Avoid inhaling fuel vapors Inhaling...

Page 146: ...arbonyl MMT Leaded fuel using leaded fuel is prohibited by law The use of fuels with metallic compounds such as methylcyclopentadienyl manganese tricarbonyl commonly known as MMT which is a manganese...

Page 147: ...following guidelines to avoid electrostatic charge build up which can produce a spark when filling an ungrounded fuel container Only use an approved fuel container to transfer fuel to your vehicle Pla...

Page 148: ...e fuel pump unattended when refueling your vehicle Keep children away from the fuel pump Never let children pump fuel Wait at least 10 seconds before removing the fuel pump nozzle to allow any residua...

Page 149: ...nozzle E139202 A 3 Insert the fuel pump nozzle up to the first notch on the nozzle A Keep it resting on the cover of the fuel tank filler pipe opening E139203 A B 4 Hold the fuel pump nozzle in positi...

Page 150: ...y be obstructing its movement for example ice or snow 2 Remove any obstruction from the fuel filler door 3 Press the button on the driver door to open the fuel filler door 4 If the fuel filler door fa...

Page 151: ...curate ways to measure fuel economy 1 Fill the fuel tank completely and record the initial odometer reading 2 Each time you fill the fuel tank record the amount of fuel added 3 After at least three fi...

Page 152: ...soon indicator charging system warning light or the temperature warning light fluid leaks strange odors smoke or loss of engine power could indicate that the emission control system is not working pro...

Page 153: ...icle may not pass the I M test if the service engine soon indicator is on or not working properly bulb is burned out or if the OBD II system has determined that some of the emission control systems ha...

Page 154: ...o regulate the high voltage battery temperature and help maximize high voltage battery life E163462 Note The high voltage battery is equipped with air vents in the package tray that help to regulate i...

Page 155: ...disconnect location for Energi vehicles E163538 Disabling the High Voltage Battery 1 Fold down the rear seats and remove the cover panel 2 Locate the access door and remove the plastic cover E171514 3...

Page 156: ...enience cord with a worn outlet may cause burns property damage and increase the risk of electric shock Charging Equipment E78097 Your vehicle is equipped with a standard 120 volt convenience cord loc...

Page 157: ...rging coupler into the charge port on your vehicle 120 Volt Convenience Cord E197446 A B C D Power A Check outlet B Fault C Vehicle D Note When the convenience cord is plugged into an outlet use the f...

Page 158: ...urn to a normal operating temperature Off Off Blink The convenience cord detected a high temper ature at the AC plug The AC plug has returned to a normal operating temperature Your vehicle is ready to...

Page 159: ...e The light ring also displays the current state of charge when opening the doors The cord acknowledgment feature activates when you initiate a charge cycle The four light quadrants each individually...

Page 160: ...charge schedule to be complete by the next GO Time When waiting to charge not actively charging the light ring will indicate the present state of charge of the high voltage battery as follows When th...

Page 161: ...r event perform the following steps 1 Turn the ignition off 2 Turn the ignition on 3 If your vehicle is not powered after this sequence repeat steps 1 and 2 up to two more times For vehicles equipped...

Page 162: ...ve the gearshift lever and securely latch it in park P Park P This position locks the transmission and prevents the front wheels from turning Come to a complete stop before putting your vehicle into a...

Page 163: ...s procedure you need to take the transmission out of park P which means your vehicle can roll freely To avoid unwanted vehicle movement always fully apply the parking brake prior to doing this procedu...

Page 164: ...r vehicle if the engine is not at normal operating temperature or damage to the transmission may occur Note Do not rock your vehicle for more than a minute or damage to the transmission and tires may...

Page 165: ...s you press the pedal Brake assist can reduce stopping distances in critical situations Anti lock Brake System This system helps you maintain steering control during emergency stops by keeping the bra...

Page 166: ...ot press the release button while pulling the lever up To apply the parking brake 1 Press the foot brake pedal firmly 2 Pull the parking brake lever up to its fullest extent Note If you park your vehi...

Page 167: ...e Auto Hold is active Using Hill Start Assist 1 Bring your vehicle to a complete standstill Keep the brake pedal pressed and select an uphill gear for example first 1 when facing uphill or reverse R w...

Page 168: ...If your vehicle is stuck in mud or snow switching traction control off may be beneficial as this allows the wheels to spin Note When you switch traction control off stability control remains fully act...

Page 169: ...ss of vehicle control vehicle rollover personal injury and death If your electronic stability control system activates SLOW DOWN The system automatically turns on each time you switch the ignition on...

Page 170: ...e with stability control maintaining control on a slippery surface B USING STABILITY CONTROL The system automatically turns on each time you switch the ignition on You cannot switch the stability cont...

Page 171: ...he sensing zone may be altered causing inaccurate measurement of obstacles or false alarms Note The sensing system cannot be turned off when a MyKey is present See Principle of Operation page 52 Note...

Page 172: ...0 cm from the front bumper There is decreased coverage area at the outer corners The system sounds an audible warning when obstacles are near either bumper in the following manner Objects detected by...

Page 173: ...pare tire or a tire significantly worn more than the other tires One or more tires are improperly inflated You try to park on a tight curve Something passes between the front bumper and the parking sp...

Page 174: ...thin 5 ft 1 5 m and as parallel as possible to the other vehicles while passing a parking space Note The system always offers the last detected parking space for example if the vehicle detects multipl...

Page 175: ...el during automatic steering Driving above approximately 22 mph 35 km h for 30 seconds during an active park search Driving above approximately 6 mph 10 km h during automatic steering Turning off the...

Page 176: ...must be driven on a straight road at a speed greater than 12 mph 20 km h for up to 30 seconds The system does not position the vehicle where I want in the space The vehicle is rolling in the opposite...

Page 177: ...ehicle as slow as possible higher speeds may limit your reaction time to stop your vehicle Use caution when the rear cargo door is ajar If the rear cargo door is ajar the camera will be out of positio...

Page 178: ...Note The camera may not operate correctly under the following conditions Nighttime or dark areas if one or both reverse lamps are not operating The camera s view is obstructed by mud water or debris...

Page 179: ...m is on the full area behind your vehicle may not show Be aware of your surroundings when using the manual zoom feature Note Manual zoom is only available when the transmission is in reverse R Note Wh...

Page 180: ...in the information display Note Using cruise control with ECO Cruise switched on may change the operation of the system This feature saves vehicle energy by relaxing acceleration compared to standard...

Page 181: ...each the desired speed Press and release SET Press and hold SET or SET Release the control when you reach the desired speed Canceling the Set Speed Pull and release CAN toward you or tap the brake ped...

Page 182: ...mals or infrastructure fences guardrails trees It s only designed to alert you to vehicles in the blind spot zones Note When a vehicle passes quickly through the blind spot zone typically fewer than t...

Page 183: ...air compound to these areas this can cause degraded system performance If the system detects a degraded performancecondition amessagewarning of a blocked sensor will appear in the information display...

Page 184: ...void personal injury NEVER use the Cross Traffic Alert system as a replacement for using the interior and exterior mirrors and looking over your shoulder before backing out of a parking space Cross Tr...

Page 185: ...first example the left sensor is only partially obstructed zone coverage to the right is nearly maximized E142441 182 C MAX Energi C MAX Hybrid CCG Canada United States of America enUSA First Printin...

Page 186: ...ansmission into reverse R System Limitations Cross Traffic Alert has its limitations situations such as severe weather conditions or debris build up on the sensor area may limit vehicle detection The...

Page 187: ...a steering system warning message If a steering system warningmessagereturns havethesystem checked by an authorized dealer WARNINGS If the system detects an error you may not feel a difference in the...

Page 188: ...e brake system to help operate advanced stability control and accident avoidance systems Additionally whenever the battery is disconnected or a new battery installed you must drive your vehicle a shor...

Page 189: ...cargo shade to cover items in the cargo area of your vehicle E164183 Insert the ends of the cargo shade into the mounting features located behind the rear seat on the rear trim panels to install the...

Page 190: ...des maximum return of vehicle design performance Before you load your vehicle become familiar with the following terms for determining your vehicle s weight rating with or without a trailer from the v...

Page 191: ...e vehicle should carry Once you have reached the maximum payload of your vehicle do not add more cargo even if there is space available Overloading or improperly loading your vehicle can contribute to...

Page 192: ...ehicle Weight Rating not at Gross Combined Weight Rating Separate functional brakes should be used for safe control of towed vehicles and for trailers where the Gross Combined Weight of the towing veh...

Page 193: ...f cargo and luggage load capacity Suppose your vehicle has a 1400 pound 635 kilogram cargo and luggage capacity You decide to go golfing Is there enough load capacity to carry you four of your friends...

Page 194: ...the calculation would be 635 kilograms 2 x 99 kilograms 9 x 45 kilograms 635 198 405 32 kilograms The above calculations also assume that the loads are positioned in your vehicle in a manner that doe...

Page 195: ...of recreational towing would be towing your vehicle behind a motorhome We designed these guidelines to prevent damage to your transmission You can tow your vehicle with all four wheels on the ground...

Page 196: ...Vehicles Do not exceed 70 mph 113 km h Place the transmission in position P start the vehicle and allow the engine to run for one minute at the beginning of each day you may need to press the acceler...

Page 197: ...g if you do not need it When you have the air conditioning on keep it at the lowest blower and highest temperature setting necessary to be comfortable When it is hot or sunny outside parking in a shad...

Page 198: ...rough flowing or deep water as you may lose control of your vehicle Note Driving through standing water can cause vehicle damage Note Engine damage can occur if water enters the air filter Before driv...

Page 199: ...mat or other covering Additional floor mats or any other covering will reduce the pedal clearance and potentially interfere with pedal operation Check attachment of floor mats on a regular basis Alway...

Page 200: ...uthorized dealer If a member requests a tow to an authorized dealer that is more than 35 mi 56 km from the disablement location the member shall be responsible for any mileage costs in excess of 35 mi...

Page 201: ...ll flash Press the button again to turn them off FUEL SHUTOFF WARNING Failure to inspect and if necessary repair fuel leaks after a collision may increase the risk of fire and serious injury Ford Moto...

Page 202: ...this could damage the vehicle s electrical system 1 Park the booster vehicle close to the hood of the disabled vehicle making sure the two vehicles do not touch Set the parking brake on both vehicles...

Page 203: ...at surround the battery Always use the negative prong as a grounding point Make sure that the cables are clear of fan blades belts the moving parts of both engines or any fuel delivery system parts Ju...

Page 204: ...ehicle Considerations Intheeventofdamageorfireinvolving an electric vehicle EV or hybrid electric vehicle HEV Always assume the high voltage battery and associated components are energized and fully c...

Page 205: ...nvolved As with any vehicle fire do not inhale smoke vapors or gas from the vehicle as they may be hazardous Remain a safe distance from the vehicle and try to stay clear of the smoke Stay out of the...

Page 206: ...le damage may occur if towed incorrectly or by any other means Ford Motor Company produces a towing manual for all authorized tow truck operators Have your tow truck operator refer to this manual for...

Page 207: ...isted below to find the nearest authorized dealer In the United States Mailing address Ford Motor Company Customer Relationship Center P O Box 6248 Dearborn MI 48126 Telephone 1 800 392 3673 FORD TDD...

Page 208: ...its representative is unable to repair a motor vehicle to conform to the vehicle s applicable express warranty after a reasonable number of attempts the manufacturer shall be required to either replac...

Page 209: ...imony provided and make a decision after the hearing Disputes submitted to the BBB AUTO LINE program are usually decided within forty days after you file your claim with the BBB You are not bound by t...

Page 210: ...ligation call your CAMVAP Provincial Administrator directly at 1 800 207 0685 or visit www camvap ca GETTING ASSISTANCE OUTSIDE THE U S AND CANADA Before exporting your vehicle to a foreign country co...

Page 211: ...with Ford Global Trade Services by emailing expcso ford com If you are in another foreign country contact the nearest authorized dealer In the event your inquiry is unresolved communicate your concer...

Page 212: ...t may open an investigation and if it finds that a safety defect exists in a group of vehicles it may order a recall and remedy campaign However NHTSA cannot become involved in individual problems bet...

Page 213: ...tm English Website www tc gc ca fra securiteautomobile VehiculesSecuritaires Enquetes index 76 htm French Website 1 800 333 0510 Phone Ford of Canada Contact Information www ford ca Website 1 800 565...

Page 214: ...ses WARNINGS To reduce risk of electrical shock always replace the cover to the power distribution box before reconnecting the battery or refilling fluid reservoirs The power distribution box is locat...

Page 215: ...eater blower motor 40A 2 F10 Engine management 30A 2 F11 Not used F12 Powertrain control module relay 25A 2 F13 Rear wiper 20A 2 F14 Body control module KL30 supply 30A 2 F15 Body control module 15 fe...

Page 216: ...pressor 10A 1 F29 Positive temperature coefficient heater Engine control module 10A 1 F30 Powertrain control module Charge port light ring C MAX Energi 5A 1 F31 Vehicle power 2 20A 1 F32 Vehicle power...

Page 217: ...lay R12 Heater blower Mini relay R13 Engine control relay Mini relay R14 1 Mini fuse 2 Cartridge fuse Passenger Compartment Fuse Panel The fuse panel is located on the right hand side below the glove...

Page 218: ...supply 20A F56 Not used F57 Not used spare 5A F58 Passive anti theft system 5A F59 Interior light 10A F60 Driver door switch pack Glove box illumination Overhead console switch bank 215 C MAX Energi...

Page 219: ...pare 15A F68 Instrument cluster 5A F69 Central lock and unlock supply 20A F70 Climate control module 7 5A F71 Steering wheel module 7 5A F72 Data link connector 7 5A F73 OBD II supply Headlamp supply...

Page 220: ...sed F89 LuggageCompartmentFusePanel The fuse panel is located in the luggage compartment behind the left side wheel well Remove the fuse panel cover to gain access to the fuses E129927 Protected compo...

Page 221: ...4 Not used F15 Not used F16 Battery electronics control module 10A F17 Battery electronics control module fan 15A F18 Charger fan C MAX Energi 15A F19 Not used F20 Smart datalink connector 15A F21 Act...

Page 222: ...shade 20A F37 Not used F38 Not used F39 Not used F40 Not used F41 Not used F42 Not used F43 Not used F44 Not used F45 Fuel system 10A F46 Rear 15 relay Power relay R1 Heated rear window Mini relay R2...

Page 223: ...a fire E217331 If electrical components in the vehicle are not working a fuse may have blown Blown fuses are identified by a broken wire within the fuse Check the appropriate fuses before replacing an...

Page 224: ...Fuse Type Callout M Case E J Case F J Case Low Profile G 221 C MAX Energi C MAX Hybrid CCG Canada United States of America enUSA First Printing Fuses...

Page 225: ...n a hot engine Make sure that nothing gets caught in moving parts Do not work on a vehicle with the engine running in an enclosed space unless you are sure you have enough ventilation Keep all open fl...

Page 226: ...D ELECTRIC VEHICLE HEV WARNING The inverter system controller contains various high voltage components that can cause serious bodily harm or death The inverter system controller is not serviceable and...

Page 227: ...ilter cover See Changing the Engine Air Filter page 244 D Inverter system controller E Brake fluid reservoir cap See Brake Fluid Check page 232 F Power distribution box See Fuses page 211 G Inverter s...

Page 228: ...the high voltage components or wiring For easier identification the high voltage wiring insulation is color coded orange E190353 Engine coolant reservoir cap See Engine Coolant Check page 228 A Engin...

Page 229: ...e minimum mark add oil immediately Adding Engine Oil Note Do not remove the filler cap when the engine is running Note Do not add oil further than the MAX mark Oil levels above the MAX mark may cause...

Page 230: ...5 to 30 minutes Drive your vehicle at highway speeds Drive your vehicle with the defroster hybrid vehicles at full We recommend frequent oil changes Follow severe duty cycle in the maintenance guide T...

Page 231: ...n the scheduled maintenanceinformation SeeScheduled Maintenance page 441 Note Make sure that the coolant level is between the MIN and MAX marks on the coolant reservoir Note Coolant expands when it is...

Page 232: ...el of coolant can result in engine overheating and possible engine damage Note During normal vehicle operation the coolant may change color from orange to pink or light red As long as the coolant is c...

Page 233: ...s toward the red zone A warning lamp illuminates and a message may appear in the information display If the engine reaches a preset over temperature condition the engine automatically switches to alte...

Page 234: ...time you may notice the coolant temperature gauge moves toward the red zone and a message may appear in the information display You may notice a reduction in vehicle speed caused by reduced engine pow...

Page 235: ...touch your skin or eyes If this happens rinse the affected areas immediately with plenty of water and contact your physician WARNINGS A fluid level between the MAX and MIN lines is within the normal...

Page 236: ...when working near the battery to protect against possible splashing of acid solution In case of acid contact with skin or eyes flush immediately with water for a minimum of 15 minutes and get prompt m...

Page 237: ...cts the low voltage battery these settings are erased Complete the following procedure in order to restore the settings 1 With the vehicle at a complete stop set the parking brake 2 Shift into park P...

Page 238: ...vide easier access to the wiper blades for freeing them from snow and ice Note Make sure the windshield is free from snow and ice before you switch the ignition on 1 Switch the ignition on 2 Switch th...

Page 239: ...does not spring back against the glass when the wiper blade is not attached 1 Lift the wiper arm E130060 3 2 2 Slightly rotate the wiper blade 3 Disengage the wiper blade from the wiper arm 4 Remove...

Page 240: ...nd open the hood E142465 4 On the wall or screen you will observe a flat zone of high intensity light located at the top of the right hand portion of the beam pattern If the top edge of the high inten...

Page 241: ...glass The oil from your hand could cause the bulb to break the next time the headlamps are operated Note If the bulb is accidentally touched it should be cleaned with rubbing alcohol before being used...

Page 242: ...Bulbs E162552 1 Remove the headlamp assembly 2 Remove service cap 3 Remove the bulb holder 4 Remove bulb from the headlamp assembly Install the new bulb in reverse order Replacing Fog Park and Directi...

Page 243: ...3 Remove the trim panel cover E162556 4 Disconnect the electrical connector 5 Remove the wing nut 6 Gently pull the lamp assembly away from the vehicle E162557 7 Remove the bulb holder 8 Gently press...

Page 244: ...t the electrical connector 7 Remove the bulb holder 8 Gently press the bulb into the bulb holder turn the bulb counterclockwise and remove the bulb A Reverse lamp B Tail lamp 9 Install the new bulb in...

Page 245: ...CATION CHART Replacement bulbs are specified in the chart below Headlamp bulbs must be marked with an authorized D O T for North America to ensure lamp performance light brightness and pattern and saf...

Page 246: ...W License plate lamp W5W High mount brake lamp LED Interior lamps To replace these lamps see your authorized dealer To replace all instrument panel lights see your authorized dealer 243 C MAX Energi C...

Page 247: ...r filter element may result in severe engine damage Resulting component damage may not be covered by the vehicle Warranty Note Failure to re install the air cleaner assembly properly by fully seating...

Page 248: ...cleaner outlet tube C and remove the tube 3 Disconnect the air cleaner intake tube E from the air cleaner assembly A E162535 4 Remove the bolts from each side of the air cleaner assembly A as shown wi...

Page 249: ...ir cleaner assembly A onto the engine and make sure the assembly is aligned with the studs E162540 4 Install and tighten the bolts to each side of the air cleaner assembly A as shown with arrows 5 Att...

Page 250: ...nada Motorcraft Professional Strength Carpet Upholstery Cleaner ZC 54 U S Canada Motorcraft Spot and Stain Remover ZC 14 U S ESR M14P5 A Motorcraft Ultra Clear Spray Glass Cleaner ZC 23 U S ESR M14P5...

Page 251: ...not use water hotter than 179 F 82 C Use a spray with a 40 wide spray angle pattern Keep the nozzle at a 12 in 305 mm distance and 90 angle to your vehicle s surface Note Holding the pressure washer n...

Page 252: ...d around these locations Cover the battery power distribution box and air filter assembly to prevent water damage when cleaning the engine CLEANINGTHEWINDOWSAND WIPER BLADES Car wash chemicals and env...

Page 253: ...t mounted airbags do not use chemical solvents or strong detergents Such products could contaminate the side airbag system and affect performance of the side airbag in a crash Note Do not use abrasive...

Page 254: ...with a clean damp and soft cloth then use a clean dry and soft cloth to dry these areas Avoid cleaners or polishes that increase the gloss of the upper portion of the instrument panel The dull finish...

Page 255: ...Solvents or cleaners intended specifically for rubber vinyl and plastics REPAIRING MINOR PAINT DAMAGE You should repair paintwork damage caused by stones from the road or minor scratches as soon as p...

Page 256: ...y require regular maintenance to protect against rust and damage Body Wash your vehicle thoroughly to remove dirt grease oil tar or mud from exterior surfaces rear wheel housing and the underside of f...

Page 257: ...aintain recommended air pressure Miscellaneous Make sure you cover all linkages cables levers and pins under your vehicle with grease to prevent rust Move vehicles at least 25 ft 7 5 m every 15 days t...

Page 258: ...l effectively seal most punctures caused by nails or similar objects This kit provides a temporary tire repair allowing you to drive your vehicle up to 120 mi 200 km at a maximum speed of 50 mph 80 km...

Page 259: ...nexpectedly Do not remove any foreign objects such as nails or screws from the tire When using the kit leave the engine running only if the vehicle is outdoors or in a well ventilated area so the comp...

Page 260: ...te to the recommended tire pressure within 15 minutes stop and call roadside assistance Do not run the engine during kit operation unless the vehicle is outdoors or in a well ventilated area Preparati...

Page 261: ...d into the tire This is normal and should be no reason for concern The pressure gauge reading will indicate the tire inflation pressure after about 30 seconds of operation You should check the final t...

Page 262: ...pressor and adjust the tire to the recommended inflation pressure shown on the tire label located on the driver s door or door jamb area You should check the tire pressure with the compressor turned O...

Page 263: ...egrees and pull away from casing housing to remove Installation of the Sealant Canister to the Kit 1 With the canister held perpendicular to the housing insert the canister nozzle into the connector a...

Page 264: ...About Uniform Tire Quality Grading E142542 Tire Quality Grades apply to new pneumatic passenger car tires The Tire Quality Grades can be found where applicable on the tire sidewall between tread shoul...

Page 265: ...he traction grades from highest to lowest are AA A B and C The grades represent the tire s ability to stop on wet pavement as measured under controlled conditions on specified government test surfaces...

Page 266: ...ressure beyond this pressure will not increase the tire s load carrying capability kPa Kilopascal a metric unit of air pressure PSI Pounds per square inch a standard unit of air pressure Cold tire pre...

Page 267: ...and light trucks Note If your tire size does not begin with a letter this may mean it is designated by either the European Tire and Rim Technical Organization or the Japan Tire Manufacturing Associati...

Page 268: ...km h Y Note For tires with a maximum speed capability over 149 mph 240 km h tire manufacturers sometimes use the letters ZR For those with a maximum speed capability over 186 mph 299 km h tire manufac...

Page 269: ...e grades represent the tire s ability to stop on wet pavement as measured under controlled conditions on specified government test surfaces of asphalt and concrete A tire marked C may have poor tracti...

Page 270: ...e s load carrying capabilities and its inflation limits C Maximum Load Dual lb kg at psi kPa cold Indicates the maximum load and tire pressure when the tire is used as a dual defined as four tires on...

Page 271: ...size you will have to purchase new tires to match the new wheel diameter Location of the Tire Label You will find a Tire Label containing tire inflation pressure by tire size and other important info...

Page 272: ...he Ford recommended tire inflation pressure is found on the Safety Compliance Certification Label affixed to either the door hinge pillar door latch post or the door edge that meets the door latch pos...

Page 273: ...at up and the air pressure inside to go up as you drive 2 Remove the cap from the valve on one tire then firmly press the tire gauge onto the valve and measure the pressure 3 Add enough air to reach t...

Page 274: ...ce can cause tires to wear abnormally Inspect all your tires including the spare frequently and replace them if one or more of the following conditions exist Tire Wear E142546 When the tread is worn d...

Page 275: ...ce standardized information on the sidewall of all tires This information identifies and describes the fundamental characteristics of the tire and also provides a U S DOT Tire Identification Number fo...

Page 276: ...idewall of the tire to set the beads without additional precautions listed below If the beads do not seat at the maximum pressure indicated re lubricate and try again WARNINGS When inflating the tire...

Page 277: ...objects on the road Do not run over curbs or hit the tire against a curb when parking Highway Hazards No matter how carefully you drive there s always the possibility that you may eventually have a f...

Page 278: ...tire rotation Note After having your tires rotated inflation pressure must be checked and adjusted to the vehicle requirements Rotating your tires at the recommended interval as indicated in the sched...

Page 279: ...rmation on other Ford Motor Company approved methods of traction control TIREPRESSUREMONITORING SYSTEM WARNING The tire pressure monitoring system is not a substitute for manually checking tire pressu...

Page 280: ...CC Rules and with Industry Canada license exempt RSS standard s Operation is subject to the following two conditions This device may not cause harmful interference This device must accept any interfer...

Page 281: ...ng system have the damaged road wheel and tire assembly repaired and remounted on your vehicle When You Believe Your System is Not Operating Properly The main function of the tire pressure monitoring...

Page 282: ...ght remains on contact your authorized dealer as soon as possible TPMS malfunction Repair the damaged road wheel and tire assembly and reinstall it on the vehicle to restore system function For a desc...

Page 283: ...ocation where air can be added to the tires Inflate all the tires to the recommended inflation pressure TECHNICAL SPECIFICATIONS Wheel Lug Nut Torque Specifications WARNING When a wheel is installed a...

Page 284: ...E145950 Wheel pilot bore A Inspect the wheel pilot bore and mounting surface prior to installation Remove any visible corrosion or loose particles 281 C MAX Energi C MAX Hybrid CCG Canada United Stat...

Page 285: ...mum 87 octane Required fuel 1 3 4 2 Firing order Coil on plug COP Ignition system 12 3 1 Compression ratio 0 051 in 0 002 in 1 3 mm 0 05 mm Spark plug gap 282 C MAX Energi C MAX Hybrid CCG Canada Unit...

Page 286: ...meet or exceed Ford Motor Company s specifications and are engineered for your vehicle Use of other parts may impact vehicle performance emissions and durability Your warranty may be void for any dama...

Page 287: ...eVehicleIdentificationNumbercontains the following information E142477 World manufacturer identifier A Brake system Gross Vehicle Weight Rating Restraint Devices and their locations B Make vehicle lin...

Page 288: ...ther the door hinge pillar the door latch post or the edge of the door near the door latch next to the driver s seating position TRANSMISSION CODE DESIGNATION E142806 The transmission code is on the S...

Page 289: ...ke fluid 4 8 qt 4 5 L Automatic transmission fluid Fill as required Windshield washer fluid 14 gal 53 L Fuel tank 1 63 lb 0 74 kg A C Refrigerant 5 2 fl oz 153 8 ml A C Refrigerant Compressor Oil Appr...

Page 290: ...ntrate with Bitterant ZC 32 B2 WSS M14P19 A Windshield washer fluid Canada Motorcraft Premium Quality Windshield Washer Fluid CXC 37 A B D F WSH M17B19 A A C refrigerant U S Motorcraft R 134a Refriger...

Page 291: ...onomy performance standards of the International Lubricants Specification Advisory Council ILSAC Do not use supplemental engine oil additives because they are unnecessary andcouldleadtoenginedamagetha...

Page 292: ...el may peel and cause the CD to become jammed You should use a permanent felt tip marker rather than adhesive labels on your homemade CDs Ballpoint pens may damage CDs Please contact an authorized dea...

Page 293: ...tem In track mode the system displays and plays the structure as if it were only one level deep all MP3 and WMA files play regardless of being in a specific folder In folder mode the system only plays...

Page 294: ...Radio mode or CD mode B CD slot Insert a CD C Eject Press to eject a CD D Number block In radio mode you can store your favorite radio stations To store a radio station tune to the station then press...

Page 295: ...erse In radio mode select a frequency band and press this button The system stops at the first station down the band Press and hold the button to move quickly then release to stop at the previous avai...

Page 296: ...ice operated systems when possible Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving Note The system controls most of the audio features...

Page 297: ...or news press to find the next or previous in the selected category In Media mode press to select the previous or next track Press and hold to move quickly backward or forward through the current tra...

Page 298: ...t track Press and hold to move quickly forward or backward through the current track C TUNE In radio mode press to manually search through the radio frequency band In SIRIUS mode press to find the pre...

Page 299: ...ct for a brief sampling of all available channels Scan Select to view your satellite radio electronic serial number ESN You will need this number when communicating with SIRIUS to activate modify or t...

Page 300: ...gs for Treble Midrange Bass Fade or Balance Sound Select to optimize sound quality for the chosen seating position Occupancy Mode Choose between the stereo modes DSP CD Settings Select to scan all dis...

Page 301: ...us off the road Your primary responsibility is the safe operation of your vehicle We recommend against the use of any hand held device while driving and encourage the use of voice operated systems whe...

Page 302: ...dio mode or CD mode B CD slot Insert a CD C Eject Press to eject a CD D Number block In radio mode store and recall your favorite radio stations To store a radio station tune to the station then press...

Page 303: ...quickly forward through the current track K OK and Arrow buttons Press OK to confirm menu selections Press to scroll through the menu choices L Seek and Reverse In radio mode select a frequency band...

Page 304: ...set the sound mutes before the digital audio plays because the system has to reacquire the digital signal Note As with any saved radio station you cannot access the saved station if your vehicle is ou...

Page 305: ...vailable The digital multicast is not available until the HD Radio broadcast is decoded Once decoded the audio is avail able There is an audio mute delay when selecting HD2 or HD3 multicast preset or...

Page 306: ...te radio reception issues For optimal reception performance keep the antenna clear of snow and ice build up and keep luggage and other material as far away from the antenna as possible Antenna obstruc...

Page 307: ...Condition Message No action required This message should disappear shortly Radio requires more than two seconds to produce audio for the selected channel Acquiring If this message does not clear short...

Page 308: ...that you use extreme caution when using any device that may take your focus off the road Your primary responsibility is the safe operation of your vehicle We recommend against the use of any hand hel...

Page 309: ...mands Stream music from your connected phone Text message Use the advanced voice recognition system Charge your USB device if your device supports this These features are not available in all markets...

Page 310: ...leave playing devices in your vehicle during extreme conditions as it could cause them damage See your device smanualforfurtherinformation Do not attempt to service or repair the system See an authori...

Page 311: ...obal voice commands This command ends the voice session You can also cancel a session by holding the voice button for two or more seconds cancel exit This command provides you with hints examples and...

Page 312: ...Recommended for first time users interaction mode novice Provides less audible interaction and guid ance interaction mode advanced Confirmation Prompts Confirmation prompts are short questions the sy...

Page 313: ...kground noise in the vehicle The fan speed will automatically return to normal operation once the voice session ends Fan speed can also be adjusted normally during a voice session simply press fan but...

Page 314: ...ocess 4 When prompted on your cell phone s display confirm that the PIN provided by SYNC matches the PIN displayed on your cell phone Your phone is now paired and the display indicates that the pairin...

Page 315: ...display confirm that the PIN provided by SYNC matches the PIN displayed on your cell phone Your phone is now paired and the display indicates that the pairing was successful If you are prompted to en...

Page 316: ...Delete deletes last set of digits entered Number 0 9 Plus Pound Star Note To exit dial mode press and hold the phone button or press any button on the audio system To access text messages say Voice C...

Page 317: ...d call option in the audio display Receiving Calls Accepting calls When receiving a call you can answer the call by pressing the accept call button on the steering wheel or use the screen To use the s...

Page 318: ...to join calls and press the OK button Access your phonebook contacts Phonebook 1 Select the More option 2 Scroll to the option for phonebook and press the OK button 3 Scroll through your phonebook con...

Page 319: ...audio system s numeric keypad Speed Dial Send download and delete text messages Text messaging Access the option for Bluetooth Device menu listings add connect set as primary on or off delete BT Devic...

Page 320: ...umber Forward msg Sending Downloading and Deleting Your Text Messages 1 Press the PHONE button 2 Select the text messaging option and then press the OK button Choose from the following options Descrip...

Page 321: ...cked the system uses the cellular phone as the master when there is more than one cellular phone paired to the system This option can be changed for all cellular phones not only the active phone using...

Page 322: ...lar phone connects to SYNC You can only access your phonebook call history and text messages when your paired cellular phone connects to the system Check or uncheck this option to download your phoneb...

Page 323: ...he list you have to repeat the pairing process to pair it again Delete The system attempts to connect with the primary cellular phone each time you switch on the ignition When you select a cellular ph...

Page 324: ...ll downloaded applications or software updates Select this option and confirm when prompted in the audio display There must be a valid SYNC application or update available on the USB drive in order to...

Page 325: ...prevent 911 Assist from working properly Note The SYNC 911 Assist feature must be set on before the incident Note The SYNC 911 Assist feature only operates in the U S Canada or in a territory in whic...

Page 326: ...ot all crashes deploy an airbag or activate the fuel pump shut off the triggers for 911 Assist If a connected cell phone sustains damage or loses its connection to SYNC during a crash SYNC searches fo...

Page 327: ...troubleshooting tips please visit the Ford website Availability of SYNC AppLink enabled Apps will vary by region Note Make sure you have an active account for the app that you have downloaded Some app...

Page 328: ...mobile apps applications help You can say the name of a mobile app at any time to start the mobile app on SYNC App Permissions App permissions are organized by groups You can grant these group permis...

Page 329: ...the feature as required All Apps Enabling SYNC Mobile Apps In order to enable mobile apps SYNC requires user consent to send and receive appauthorizationinformationandupdates using the data plan asso...

Page 330: ...s speaker system using the system s media menu or voice commands You can also sort and play your music by specific categories such as artist and album Note The system is capable of indexing up to 15 0...

Page 331: ...2 Press the MEDIA button and select either USB 1 or USB 2 from the media source list in the audio display To view USB content select Description and Action Message Depending on how many media files ar...

Page 332: ...ption and Action Command Pauses device playback pause Resumes device playback play play album ___ Play all media on the device from the first track to the last play all play artist ___ play genre ___...

Page 333: ...album Magical Mystery Tour we can say the following to play this song Play song Penny Lane Play Penny Lane If we wanted to play the entire album we can say Play album Magical Mystery Tour Play Magica...

Page 334: ...ar music are not populated the tracks will not be available in voice recognition the play menu or this option However if you place these tracks onto your playing device in mass storage device mode the...

Page 335: ...les by artist The system then lists and plays all artists and tracks alphabetically Artists 1 Press the OK button to select 2 Scroll to select the desired artist and then press the OK button Sort all...

Page 336: ...songs title titles file files track tracks browse search show album ___ browse search show artist ___ browse search show genre ___ browse search show playlist ___ USB 2 If Equipped Your vehicle may co...

Page 337: ...his who plays this what s what is playing now what which song track artist is this who s who is playing what s what is this help If equipped Radio Voice Commands E142599 If you are listening to the ra...

Page 338: ...1 preset ___ Voice Commands tune to SAT 2 preset ___ tune to SAT 3 preset ___ tune to Sirius Help You can say the channel number 0 233 to listen to that Sirius station tune to Sirius channel ___ CD Vo...

Page 339: ...turning off the device resetting the device removing the device s battery then trying again This may be a possible phone malfunction During a call I can hear the other person but they cannot hear me...

Page 340: ...o to the website to review your phone s compatibility This is a phone dependent feature I am having trouble connecting my phone to SYNC Try turning off the device resetting the device or removing the...

Page 341: ...ible device malfunction I am having trouble connecting my device Make sure you are using the manufacturer s cable Make sure you insert the USB cable correctly into the device and the USB port Make sur...

Page 342: ...t to play Voice command issues Possible solution s Possible cause s Issue Review the phone voice commands and the media voice commands at the beginning of their respective sections You may be using th...

Page 343: ...not use special charac ters in the title The system does not recognize them Review the Phone voice commands at the beginning of the phone section You may be using the wrong voice commands SYNC does n...

Page 344: ...hone an Android with OS 2 3 or higher or an iPhone 3GS or newer with iOS 5 0 or higher Addition ally ensure your phone is An AppLink capable phone is not connected to SYNC AppLink Mobile Applica tions...

Page 345: ...choosing Force stop Don t forget to restart the app afterwards then select Find New Apps on SYNC On an iPhone with iOS7 to force close an app double tab the home button then swipe up on the app to clo...

Page 346: ...settings menu on the phone Some Android devices have a limited number of bluetooth ports apps can use to connect If you have more AppLink apps on your phone than the number of available Bluetooth por...

Page 347: ...e of electronic devices while driving Getting to Know Your System The SYNC 3 system allows you to interact with a variety of features using the touchscreen and voice commands By integrating with your...

Page 348: ...this bar to select a feature Feature Bar E The touchscreen allows you quick access to all of your comfort navigation communication and entertainment options Using the status and feature bar you can q...

Page 349: ...Pressing the icon will show more details about the new software Download C This icon appears if a Wi Fi network is connected Wi Fi D This icon displays when an available Wi Fi network is within range...

Page 350: ...oth device or through a USB connection Audio Allows you to make calls receive calls and access the phonebook of your connected device Phone Allows you to see your vehicle s location on a virtual road...

Page 351: ...ones prompts questions and spoken confirmations depending on the situation and the chosen level of interaction voice settings The system also asks short questions confirmation prompts when it is not s...

Page 352: ...s available Naviga tion View current route next turn time to your destination depending on cluster level distance to destination depending on cluster level and ability to cancel route If you do not ha...

Page 353: ...though its true direction is to the right of west UsingtheSteeringWheelControls Depending on your vehicle and option package you can use different controls on your steering wheel to interact with the...

Page 354: ...sist to make an emergency call if you can do it yourself Dial emergency services immediately to avoid delayed response time which could increase the risk of serious injury or death after a crash If yo...

Page 355: ...d in the U S Canada or in a territory in which 911 is the emergency number In the Event of a Crash Not all crashes will deploy an airbag or activate the fuel pump shut off the triggers for 911 Assist...

Page 356: ...ed dealer check your vehicle Do not operate playing devices if the power cords or cables are broken split or damaged Place cords and cables out of the way so they do not interfere with the operation o...

Page 357: ...omer support for any questions you may have Maintain account permissions Visit the website to sign up and register Website www owner ford com www syncmyride ca Website www syncmaroute ca MyFord Mobile...

Page 358: ...ive containing the update When the USB drive is plugged in the installation should begin immediately After a successful installation the update is available the next time the vehicle is started Please...

Page 359: ...3673 Times are subject to change due to holidays Privacy Information When you connect a cellular phone to SYNC 3 the system creates a profile within your vehicle that links to that cellular phone Thi...

Page 360: ...enforcement other government authorities or other third parties acting with lawful authority Other parties may seek to access the information independentlyofFordMotorCompanyand Ford of Canada HOME SC...

Page 361: ...audio and climate controls By using voice commands you can keep your hands on the wheel and your eyes on the road You can access each feature controlled by SYNC 3 through a variety of commands E142599...

Page 362: ...pted say Description Voice command You can say the Sirius channel name or number such as Sirius channel 16 Sirius Channel ___ You can also turn to a Sirius channel by saying the channel s name such as...

Page 363: ...ay Description Voice command Follow the on screen instructions to complete the pairing process See Settings page 412 Pair Phone Making Calls ___ is a dynamic listing meaning that for phone voice comma...

Page 364: ...You can say the number of the message you would like to hear Listen to text message ___ Reply to Message Navigation Voice Commands Setting a Destination You can use any of the following commands to se...

Page 365: ...u to select an alternate route Detour Repeats the last guidance prompt Repeat Instruction Repeats the last guidance prompt Show Route Provides current location Where Am I Allows you to zoom in on the...

Page 366: ...ess SiriusXM Traffic and Travel Link Description Voice command Displays a list of traffic incidents Show Traffic Displays the current weather map Show Weather Map Displays a list of fuel prices Show F...

Page 367: ...ice commands or while making and receiving phone calls via SYNC to reduce the amount of background noise in the vehicle The fan speed will automatically return to normal operation once the voice sessi...

Page 368: ...se options using the touchscreen or voice commands Sources Press this button to select the source of media you want to listen to Menu item AM FM SIRIUS CD The name of the USB that is plugged in displa...

Page 369: ...d number Once you have entered the station s call numbers you can select Action and descrip tion Menu item Press to begin playing the station you have entered Enter Press to exit without changing the...

Page 370: ...hange rearrange add or delete programming This includes canceling moving or adding particular channels and its prices at any time with or without notice to you Ford Motor Company shall not be responsi...

Page 371: ...sets tap the preset button The indicator on the preset button shows which bank of presets you are currently viewing Satellite Radio Electronic Serial Number ESN You need your ESN to activate modify or...

Page 372: ...l is lost from the SIRIUS satellite or SIRIUS tower to your vehicle antenna Satellite acquiring signal No action required The process may take up to three minutes Update of channel program ming in pro...

Page 373: ...status and is available in analog and digital broadcasts Other multicast stations HD2 through HD7 are only available digitally Note There is also an additional feature for stations that have more tha...

Page 374: ...igital back to analog sound Station blending In order to provide the best possible experience use the contact form to report any station issues found while listening to a station broadcasting with HD...

Page 375: ...p are not responsible for the content sent using HD Radio technology Content may be changed added or deleted at any time at the station owner s discretion You can find the form here Website http www i...

Page 376: ...To get more information about the currently playing track press the cover art or Info button For some devices SYNC 3 is able to provide 30 second skip buttons when you listen to audio books or podcast...

Page 377: ...depending on the app s content See Apps page 409 SupportedMediaPlayers Formats and Metadata Information The system is capable of hosting nearly any digital media player including iPod iPhone and most...

Page 378: ...2 A prompt alerts you to search for the system on your phone 3 Select your vehicle s make and model as it displays on your phone 4 Confirm that the six digit number appearing on your phone matches the...

Page 379: ...website Websites owner ford com Websites www syncmyride ca www syncmaroute ca Phone Menu This menu becomes available after pairing a phone E205447 Action and Description Menu Item Item Displays your...

Page 380: ...phone number Phone Keypad E Use the backspace button to delete numbers Press this button to begin a call Call Touch this button to send all calls directly to your voicemail New text message notificati...

Page 381: ...n deletes the last digit you typed Receiving Calls During an incoming call an audible tone sounds Caller information appears in the display if it is available To accept the call select Menu Item Accep...

Page 382: ...d the message to you Hear It View the text on the touchscreen View To call the sender Call You can select from 15 preset messages Press the message that you would like to use and confirm to send the m...

Page 383: ...e 305 To disable this feature from the Settings screen select Menu Item Android Auto Preferences Your device is listed if SYNC detects Android Auto Select the name of your device and select Disable No...

Page 384: ...and then dragging your finger along the shaded bar with arrows at the bottom of the map E207751 Re center the map by pressing this icon whenever you scroll the map away from your vehicle s current loc...

Page 385: ...y reachable using only the vehicle s available plug in energy The rings represent approximate ranges Actual route distances road grades vehicle speed accessory usage and other conditions affect how fa...

Page 386: ...or 340 Fairway Lane City name or zip code Point of Interest name or category Intersection street 1 street 2 street 1 and street 2 street 1 street 2 street 1 street 2 street 1 at street 2 Latitude and...

Page 387: ...sking if you would like to create a favorite for work Select Work Enter a location into the search bar and press Yes Save Favorites include any location you have previously saved Favorites To add Favo...

Page 388: ...fuel efficient route Economical Route The time and distance for each route also displays On the route screen you can choose to cancel the current navigation The system asks for confirmation then retur...

Page 389: ...tels fuel stations and ATMs when they are present at the exit You can select the POI icons to receive a listing of specific locations You can select the POI location as a waypoint or destination if de...

Page 390: ...y available if you have an active waypoint on your route See Waypoints later in this section for information on how to set waypoints Edit Waypoints Use this button to re order or remove your waypoints...

Page 391: ...number and a star rating Press More Information to see a photo a review a list of services and facilities the average room or meal price and the web address This screen displays the point of interest...

Page 392: ...Map Updates Annual navigation map updates are available for purchase through your dealership by calling 1 866 462 8837 in the United States and Canada or 01 800 557 5539 in Mexico You can also visit W...

Page 393: ...5 The charge settings information for your vehicle is available through the Settings section of the touch screen 390 C MAX Energi C MAX Hybrid CCG Canada United States of America enUSA First Printing...

Page 394: ...charging convenience features Note You can set up and edit these features using the MyFord Mobile internet application For more information on visit the Ford website 391 C MAX Energi C MAX Hybrid CCG...

Page 395: ...ing schedules and cabin conditioning settings so your vehicle is ready to drive when you are By setting a GO Time your vehicle can use your value charge settings to minimize your electricity costs but...

Page 396: ...ge profile and mode displays the charging profile and charging mode for the vehicle s present location C Estimatedchargetimelimits displays the estimated minimum and maximum times to fully charge the...

Page 397: ...My GO Time Summary E231148 394 C MAX Energi C MAX Hybrid CCG Canada United States of America enUSA First Printing SYNC 3...

Page 398: ...O Time without having to delete it or having to switch off the entire schedule see GO Time Schedule later in this section After the present GO Time passes this feature resets Skip E Conflict Notificat...

Page 399: ...occur later Plug the vehicle into a 240V high current charging station instead of using the 120V low current convenience cord Higher power charging yields shorter charge times Plug the vehicle in soon...

Page 400: ...is means the high voltage battery is charging Charging This informs you that the high voltage battery is fully charged and not currently scheduled for further charging Charged This alerts you that a f...

Page 401: ...art C When the vehicle is in Charge Now mode and unplugged the message At Plug In appears indicating the vehicle immedi ately starts charging once you plug it in Once you plug it in the system shows t...

Page 402: ...e E231150 Action and Description Menu Item Item This is the name of the presently detected Value Charge Profile Value Charge Profile A 399 C MAX Energi C MAX Hybrid CCG Canada United States of America...

Page 403: ...vehicle to immediately charge when plugged in at this profile location This button illuminates when Charge Now is the charge mode selected for the presently detected charge profile Charge Now B Touch...

Page 404: ...0V HighPower is the estimated minimum charging time from the present high voltage battery level to full charge 100 This represents the shortest amount of time you should expect the high voltage batter...

Page 405: ...cess the GO Time Schedule by selecting the edit option under MY GO Time on the Charge Setting screen Action and Description Menu Item This turns on the GO Time schedule On This turns off the GO Time s...

Page 406: ...rature for this GO Time event You can select from four settings Cabin Conditioning and Off 85 F 29 5 C 72 F 22 C 65 F 18 5 C Note Cabin conditioning can perform differently depending on if you plug in...

Page 407: ...le settings screen see Default Value Charge Profile later in this section Edit Once you create profile names this section displays the Value Charge Profile names and current Charge Mode for specific l...

Page 408: ...utton erases the Default Value Charge preferences Clear Touching this button stores your Default Value Charge preferences If you touch the back arrow button to return to the previous screen without sa...

Page 409: ...flow between the wheels and the electric motor Motor to Wheel Flow B Represents the hybrid electric motor The higher the motor power is the larger the circle around this node Any time the vehicle is r...

Page 410: ...node Battery H Represents the fuel tank in the vehicle Fuel I Shows flow from the fuel tank to the engine when the engine is on and using fuel there are some cases where the engine is on but not usin...

Page 411: ...ng the vehicle move The power flow displays power usage from the climate control system and other accessories separately 3 The climate control system may determine A C is necessary even when you turn...

Page 412: ...Active Privacy Notice for GPS Mapping with MyFord MyFord allows for GPS mapping when a vehicle is registered to a MyFord Mobile account To remove the vehicle from the account thereby removing GPS map...

Page 413: ...te If a SYNC 3 AppLink compatible app is not shown in the Apps Domain make sure the required app is running on the mobile device Action and Descrip tion Menu Item SYNC 3 will search and connect to com...

Page 414: ...e your focus off the road Your primary responsibility is the safe operation of your vehicle We recommend against the use of any hand held device while driving and encourage the use of voice operated s...

Page 415: ...cations Area Touch this button to view scores and schedules from a variety of sports You can also save up to 10 favorite teams for easier access The score automatically refreshes when a game is in pro...

Page 416: ...e playback speed of podcasts When a podcast is playing you can choose Podcast Speed Faster Normal Slower For some Apple devices SYNC 3 can adjust the playback speed of audiobooks When an audiobook is...

Page 417: ...ure is only available in vehicles with navigation When selected the vehicle clock resets to GPS satellite time Reset Clock to GPS Time The system automatically saves any updates you make to the settin...

Page 418: ...e touchscreen indicates when the pairing is successful 5 Your phone may prompt you to give the system permission to access information To check your phone s compatibility see your phone s manual or vi...

Page 419: ...rst Name Select this option to re download your contact list manually Re download Contacts Select this option to delete the in vehicle contact list Deleting the in vehicle list does not erase the cont...

Page 420: ...l Roaming Warning When enabled a message displays when the battery on your phone is running low Low Battery Notification 911 Assist Note This service is only available in the United States and Canada...

Page 421: ...on preferences by selecting the following menus Map Preferences Action and Description Menu Item Map Preferences Then select any of the following When this option is active the system shows 3D renderi...

Page 422: ...ches for and displays available parking locations as you approach your destination Automatically Find Parking Select a level of cost for the calculated Eco Route The higher the setting the longer the...

Page 423: ...curred due to driving in areas when roaming out of a home network Action and Description Menu Item Enable or disable the use of mobile apps on SYNC 3 Mobile Apps Disabling mobile apps in the settings...

Page 424: ...to provide to an app General Access and adjust the system settings voice features as well as phone navigation and wireless settings Menu Item Select to have the touch screen display in English Spanis...

Page 425: ...u click the information button next to a network more information about the network displays such as the signal strength connection status and security type The system alerts you when your vehicle is...

Page 426: ...owner manual OnboardModemSerialNumber ESN Selecting this button on the settings menu shows you the ESN number for your system You need this number for certain registrations such as Satellite Radio Ch...

Page 427: ...en back on simply tap the screen Off Voice Control You can adjust the voice control settings by selecting the following options Menu Item Enable this option to remove additional voice prompts and conf...

Page 428: ...tion Possible cause Issue Refer to your device s manual about audio adjustments The audio control settings on your cell phone may be affecting SYNC 3 performance There is back ground noise during a ph...

Page 429: ...s is a cell phone dependent feature I am having trouble connecting my cell phone to SYNC 3 Try switching your cell phone off resetting it or removing the battery then try again Possible cell phone mal...

Page 430: ...locked in the messaging application Replying to text messages using SYNC 3 is not supported by iPhone Text messages from WhatsApp and Face book Messenger are not supported Your cell phone must support...

Page 431: ...e limitation SYNC 3 does not recognize my device when I start my vehicle Make sure you connect the device to SYNC 3 and that you have started the media player on your device This is a device dependent...

Page 432: ...reo select AirPlay from the devices Control Center then select SYNC Wi Fi Issues Possible solution Possible cause Issue Verify password Password error Failed connection Check for a poor Wi Fi signal W...

Page 433: ...a hotspot SYNC 3 does not currently provide a hotspot SYNC 3 is not seen when searching for Wi Fi networks from your phone or other devices Check the signal quality under network details if SYNC 3 in...

Page 434: ...ome apps AppLink enabled apps are not installed and running on your mobile device My phone is connected but I still cannot find any apps require you to register or login to the app on the phone before...

Page 435: ...ear in SYNC 3 s Mobile App s Menu Switch Bluetooth off and then on to reset it on your phone If you are in your vehicle SYNC 3 should be able to automatically re connect to your phone if you press the...

Page 436: ...has a Ford SYNC setting disable that setting in the app s settings menu on the phone Some Android devices have a limited number of Bluetooth ports that apps can use to connect If you have more AppLin...

Page 437: ...exactly as it appears on your phone For example if your contact is Joe Wilson say Call Joe Wilson If your contact name is Mom say Call Mom You may not be saying the name exactly as it appears on your...

Page 438: ...rtists albums genres and playlist names from my media player or USB flash drive SYNC 3 uses a synthetically generated voice rather than pre recorded human voice SYNC 3 uses text to speech voice prompt...

Page 439: ...from your media player for example play artist Madonna language phone USB Bluetooth audio voice control and voice prompts SYNC 3 System Reset The system has a System Reset feature that can be performe...

Page 440: ...warranty that provides the greatest benefit 24 months unlimited mileage The remainder of your new vehicle limited warranty Contact an authorized dealer for details and a copy of the warranty Exterior...

Page 441: ...formation The Federal Communications Commission FCC and Canadian Radio Telecommunications Commission CRTC regulate the use of mobile communications systems that are equipped with radio transmitters fo...

Page 442: ...s 84 components 4 PowertrainCARE Covers 29 critical components Ford Protect Extended Service Plans are honored by all authorized Ford dealers in the U S Canada and Mexico That means you get Reliable q...

Page 443: ...cle by purchasing a Ford Protect Extended Service Plan Ford Protect Extended Service Plan is the only service contract backed by Ford Motor Company of Canada Limited Depending on the plan you purchase...

Page 444: ...fication their technicians have received Genuine Ford and Motorcraft Replacement Parts Dealerships stock Ford Motorcraft and Ford authorizedbrandedre manufactured replacement parts These parts meet or...

Page 445: ...mation display resets prematurely or becomes inoperative you should perform the oil change interval at six months or 5000 miles 8000 kilometers from your last oil change Never exceed two years or 2000...

Page 446: ...shing chemical Owner Checks and Services Make sure you perform the following basic maintenance checks and inspections every month or at six month intervals Check every month Engine oil level Function...

Page 447: ...e Radiator cooler heater and A C hoses Engine air filter Suspension components for leaks or damage Exhaust system Steering and linkage Exterior lamps operation Tires for wear and proper pressure Fluid...

Page 448: ...s depend on several factors and generally decrease with severity of use When to expect the message prompting you to change your oil Vehicle use and example Miles kilometers Normal 7500 10000 12000 160...

Page 449: ...and filter changes See Engine Oil Check page 226 Other maintenance items Replace cabin air filter Every 20000 miles 32000 km Replace engine air filter Every 30000 miles 48000 km Change engine coolant...

Page 450: ...tor was reset at 25 000 mi 40 000 km Perform the engine air filter replacement Extensive idling or low speed driving for long distances Change engine oil and filter every 12 months or 10 000 mi 16 000...

Page 451: ...ce services performed at the specified intervals and to record all vehicle service Hot Climate Oil Change Intervals Vehicles operating in the Middle East North Africa Sub Saharan Africa or locations w...

Page 452: ...l Multi point inspection recommended Signature Dealer stamp E146852 Repair Order Distance Engine hours optional Multi point inspection recommended Signature Dealer stamp 449 C MAX Energi C MAX Hybrid...

Page 453: ...inspection recommended Signature Dealer stamp E146852 Repair Order Distance Engine hours optional Multi point inspection recommended Signature Dealer stamp 450 C MAX Energi C MAX Hybrid CCG Canada Uni...

Page 454: ...inspection recommended Signature Dealer stamp E146852 Repair Order Distance Engine hours optional Multi point inspection recommended Signature Dealer stamp 451 C MAX Energi C MAX Hybrid CCG Canada Uni...

Page 455: ...inspection recommended Signature Dealer stamp E146852 Repair Order Distance Engine hours optional Multi point inspection recommended Signature Dealer stamp 452 C MAX Energi C MAX Hybrid CCG Canada Uni...

Page 456: ...inspection recommended Signature Dealer stamp E146852 Repair Order Distance Engine hours optional Multi point inspection recommended Signature Dealer stamp 453 C MAX Energi C MAX Hybrid CCG Canada Uni...

Page 457: ...inspection recommended Signature Dealer stamp E146852 Repair Order Distance Engine hours optional Multi point inspection recommended Signature Dealer stamp 454 C MAX Energi C MAX Hybrid CCG Canada Uni...

Page 458: ...inspection recommended Signature Dealer stamp E146852 Repair Order Distance Engine hours optional Multi point inspection recommended Signature Dealer stamp 455 C MAX Energi C MAX Hybrid CCG Canada Uni...

Page 459: ...inspection recommended Signature Dealer stamp E146852 Repair Order Distance Engine hours optional Multi point inspection recommended Signature Dealer stamp 456 C MAX Energi C MAX Hybrid CCG Canada Uni...

Page 460: ...inspection recommended Signature Dealer stamp E146852 Repair Order Distance Engine hours optional Multi point inspection recommended Signature Dealer stamp 457 C MAX Energi C MAX Hybrid CCG Canada Uni...

Page 461: ...inspection recommended Signature Dealer stamp E146852 Repair Order Distance Engine hours optional Multi point inspection recommended Signature Dealer stamp 458 C MAX Energi C MAX Hybrid CCG Canada Uni...

Page 462: ...and Limitations Speech Recognition If the SOFTWARE includes speech recognition component s you should understand that speech recognition is an inherently statistical process and that recognition error...

Page 463: ...PANY third party software and service suppliers its affiliates and or its designated agent may automatically check the version of the SOFTWARE and or its components that you are utilizing and may prov...

Page 464: ...anying the upgrade SOFTWARE INTELLECTUAL PROPERTY RIGHTS All title and intellectual property rights in and to the SOFTWARE including but not limited to any images photographs animations video audio mu...

Page 465: ...Certain functions within the SYNC system may be accomplished using voice commands Using voice commands while driving helps you to operate the system without removing your hands from the wheel or eyes...

Page 466: ...ation of applicable law or otherwise driving in an unsafe manner presents a significant risk of distracted driving and should not be attempted under any circumstances b Use of the SOFTWARE at excessiv...

Page 467: ...INFORMATION OR ADVICE GIVEN BY FORD MOTOR COMPANY OR ITS AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY SHOULD THE SOFTWARE THIRD PARTY SOFTWARE OR THIRD PARTY SERVICES PROVE DEFECTIVE YOU ASSUME...

Page 468: ...icipate in as a party or class member all disputes in court before a judge or jury Instead all disputes will be resolved before a neutral arbitrator whose decision will be final except for a limited r...

Page 469: ...It will not seek its attorney s fees or expenses from you in any arbitration Fees and expenses are not counted in determining how much a dispute involves h Claims or disputes must be filed within one...

Page 470: ...s a result of your failure to comply with the directions above 2 Account Information You agree a when registering the TeleNav Software to provide TeleNav with true accurate current and complete inform...

Page 471: ...ftware For example but without limitation you agree not to rely on the TeleNav Software for critical navigation in areas where the well being or survival of you or others is dependent on the accuracy...

Page 472: ...ction is necessary in connection with the binding arbitration both TeleNav and you agree to submit to the exclusive jurisdiction of the courts of the County of Santa Clara California The United Nation...

Page 473: ...of this Agreement and will not be referred to in connection with the construction or interpretation of this Agreement As used in this Agreement the words include and including and variations thereof...

Page 474: ...ceptwhereyouhavebeen specifically licensed to do so by Telenav and without limiting the preceding paragraph you may not use this Data a with any products systems or applications installed or otherwise...

Page 475: ...any such export laws rules or regulations prohibit HERE from complying with any of its obligations hereunder to deliver or distribute Data such failure shall be excused and shall not constitute a bre...

Page 476: ...ons apply to the Data for Canada which may include or reflect data from third party licensors Third Party Data including Her Majesty the Queen in Right of Canada Her Majesty Canada Post Corporation Ca...

Page 477: ...including Her Majesty Canada Post and NRCan make no guarantees representations or warranties respecting such data either express or implied arising by law or otherwise including but not limited to eff...

Page 478: ...tory or portion thereof included in such copy Notice Country Royal Jordanian Geographic Centre The foregoing notice requirement for Jordan Data is a material term of the Agreement If Client or any of...

Page 479: ...itory of Czech Republic is conditioned on Client s obtaining prior written consent from Kartografie a s c such license for selling or distributing with respect to Data for the Territory of Switzerland...

Page 480: ...phie Switzerland E Respective Country Distribution Client acknowledges that HERE has not received approvals to distribute map data for the following countries in such respective countries Albania Bela...

Page 481: ...s capable of vehicle navigation positioning dispatch real time route guidance fleet management or similar applications or b with or in communication with any positioning devices or any mobile or wirel...

Page 482: ...ions may not be permitted under applicable law so to that extent the above exclusion may not apply to you Export Control You agree not to export to anywhere any part of the Data provided to you or any...

Page 483: ...or transmit the Gracenote Content Gracenote Software or any Gracenote Data except in a Tag associated with a music file to any third party YOU AGREE NOT TO USE OR EXPLOIT GRACENOTE CONTENT GRACENOTE...

Page 484: ...IC 216B SYNCG3 L This device complies with Part 15 of the FCC Rules and with RSS 210 of Industry Canada Operation is subject to the following two conditions 1 This device may not cause harmful interf...

Page 485: ...l use reasonable endeavours to provide the SUNA Traffic Channel 24 hours a day 365 days a year The SUNA Traffic Channel may occasionally be unavailable for technical reasons or for planned maintenance...

Page 486: ...r primary responsibility is the safe operation of your vehicle We recommend against the use of any hand held device while driving and encourage the use of voice operated systems when possible Make sur...

Page 487: ...484 C MAX Energi C MAX Hybrid CCG Canada United States of America enUSA First Printing...

Page 488: ...arning Chime 91 Key in Ignition Warning Chime 91 Keyless Warning Alert 91 Parking Brake On Warning Chime 91 Audio Control 68 Seek Next or Previous 69 Audio System 289 General Information 289 Audio Uni...

Page 489: ...ttery 153 Charge Port 156 Charging 156 Charging Equipment 153 Disconnecting the Charging Coupler 158 Locking the Charging Coupler 157 Waiting to Charge 157 Checking MyKey System Status 55 MyKey Distan...

Page 490: ...Driving Through Water 195 DRL See Daytime Running Lamps 76 E Economical Driving 194 EcoSelect 139 Electric Vehicle Information 389 Charge Settings 391 Power Flow 405 Emission Control System 149 On Bo...

Page 491: ...r Compartment Fuse Panel 214 Power Distribution Box 211 Pre Fuse Box 211 G Garage Door Opener See Universal Garage Door Opener 121 Gauges 84 Left Information Display 84 Right Information Display 86 Ge...

Page 492: ...Voltage 102 Blind Spot Information and Cross Traffic Alert System 103 Doors 103 Fuel 103 Hill Start Assist 104 Keys and Intelligent Access 104 Maintenance 105 MyKey 106 Park Aid 106 Park Brake 107 Po...

Page 493: ...craft Parts 283 MyKey Troubleshooting 55 MyKey 52 Principle of Operation 52 N Navigation 380 cityseeker 388 Destination Mode 383 Map Mode 380 Navigation Map Updates 389 Navigation Menu 386 SiriusXM Tr...

Page 494: ...Fuel Capless System 145 Remote Control 47 Car Finder 49 Integrated Keyhead Transmitters 47 Intelligent Access Key 48 Remote Start If Equipped 50 Replacing the Battery 48 Sounding a Panic Alarm 50 Remo...

Page 495: ...eed Control See Cruise Control 177 Stability Control 166 Principle of Operation 166 Starter Switch See Ignition Switch 129 Starting a Gasoline Engine 130 Guarding Against Exhaust Fumes 132 Important V...

Page 496: ...59 Transporting the Vehicle 203 U Under Hood Overview Hybrid Electric Vehicle HEV 223 Under Hood Overview Plug In Hybrid Electric Vehicle PHEV 225 Unique Driving Characteristics 135 Universal Garage D...

Page 497: ...and Indicators 87 Anti Lock Braking System 88 Battery 88 Blind Spot Monitor 88 Brake System 88 Cruise Control 88 Direction Indicator 88 Door Ajar 88 EcoSelect 88 Engine and Motor Coolant Temperature 8...

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