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Please keep your receipt as this will be required for any claims under this guarantee.
This appliance is guaranteed for 2 years after your purchase as described in this document.
During this guaranteed period, if in the unlikely event the appliance no longer functions due to a
design or manufacturing fault, please take it back to the place of purchase, with your till receipt and a
copy of this guarantee.
The rights and benefits under this guarantee are additional to your statutory rights, which are not
affected by this guarantee. Only Holmes Products (Europe) Ltd. (“Holmes”) has the right to change
these terms.
Holmes undertakes within the guarantee period to repair or replace the appliance, or any part of
appliance found to be not working properly free of charge provided that:
• you promptly notify the place of purchase or Holmes of the problem; and
• the appliance has not been altered in any way or subjected to damage, misuse, abuse, repair
or alteration by a person other than a person authorised by Holmes.
Faults that occur through, improper use, damage, abuse, use with incorrect voltage, acts of nature,
events beyond the control of Holmes, repair or alteration by a person other than a person authorised
by Holmes or failure to follow instructions for use are not covered by this guarantee. Additionally,
normal wear and tear, including, but not limited to, minor discoloration and scratches are not covered
by this guarantee.
The rights under this guarantee shall only apply to the original purchaser and shall not extend to
commercial or communal use.
If your appliance includes a country-specific guarantee or warranty insert please refer to the terms
and conditions of such guarantee or warranty in place of this guarantee or contact your local
authorized dealer for more information.
This marking indicates that this product should not be disposed with other household
wastes throughout the EU. To prevent possible harm to the environment or human
health from uncontrolled waste disposal, recycle it responsibly to promote the
sustainable reuse of material resources. To return your used device, please use the
return and collection systems or contact the retailer where the product was purchased.
They can take this product for environmental safe recycling.
Holmes Products (Europe) Limited
1 Francis Grove
London
SW19 4DT
UK
GUARANTEE
TROUBLESHOOTING
PROBLEM
SOLUTION
Nothing happens
when I press down
on the lid
• Make sure the power cord is correctly plugged into the electrical outlet.
• Make sure the power cord is not damaged in any way.
• Make sure the electrical outlet is operative by plugging in another appliance.
If it is not, please check the circuit breakers or fuses in your home.
• Make sure the bag is positioned correctly in the vacuum channel. (See
Figures on previous pages)
• Press down firmly on both sides of lid.
• Wait 20 minutes to allow appliance to cool off, and then try using again.
Air is not vacuumed
from the bag
• Check that there are not gaps, folds, wrinkles or holes in the pre-sealed
bags.
• Verify that the Drip Tray is inserted properly into the unit.
• Make sure the Accessory Hose is not inserted into the Accessory Port.
• Check for loose, worn or cracked Upper and Lower Sealing Gaskets.
• Foods with high liquid contents may prevent the bag from sealing
properly. Cut bag open and wipe top inside of bag and resea.
• Check to see if bag is properly inserted into the Drip Tray.
• Make sure you've placed the bag in the proper place. When making a
bag from a roll, make sure end of cut piece is on Sealing Strip, NOT
over Lower Sealing Gasket or in Drip Tray.
Air has seeped
back into the
vacuumed bag
• Check the seal of the bag. There may be a hole or wrinkle that is
allowing air to re-enter the bag. Carefully cut the bag open and re-seal it,
or use an entirely new bag.
• Make sure there is no moisture or liquid from the food present within the
bag. You may need to cut open the bag and re-seal it in moist setting, or
use an entirely new bag. Partially freeze foods with excess liquids, prior
to vacuum sealing.
• Make sure there were no food items with sharp edges that may have
punctured the bag. If you find a puncture hole seal the item in an entirely
new bag.
• Make sure no liquids were drawn to the sealing strip area.
• Check for loose, worn or cracked Upper and Lower Sealing Gaskets.
• Moisture of foods with high liquid content will prevent the bag from
sealing properly. Cut bag open and wipe top inside of bag and reseal.
Bag melts
• The sealing strip may have been too hot during the sealing process.
Allow the unit to cool for 20 seconds between uses. If the bag continues
to melt, allow the unit to cool with the lid in the upright position for 25
minutes before using.
Bag will not seal
• Check that there aren’t any gaps, folds, wrinkles or holes in pre-sealed edges.
• Moisture of foods with high liquid content will prevent the bag from
sealing properly. Cut bag open and wipe top inside of bag and reseal.
• Make sure you've placed the bag in the proper place. When making a
bag from a roll, make sure end of cut piece is on Sealing Strip, NOT
over Lower Sealing Gasket or in Drip Tray.
• Make sure you give the appliance time to cool down. When Vacuum
Food Sealer at potential overheat situation. The safety system will shut
off unit and will auto resume operation after sufficient cooling.
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