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How the dispenser works

Follett’s 25 and 50 automatic load ice and water dispensers receive ice from Follett’s 400 lb (181kg)/day icemaker located 
in the dispenser base, in the cabinet top or in a remote location up to 20 ft (6m) away. Ice produced is stored in the bin 
section of the dispenser. When the dispense lever is pushed, the wheel motor is energized, causing the wheel to turn.
This moves ice to the dispense chute where it drops by gravity into the container held below the chute.

In Follett’s continuous icemaking process, water freezes to the inside walls of the stainless steel evaporator. A rotating 
stainless steel auger carries the ice to the top of the evaporator where it is compressed and extruded through a nozzle 
on the outlet port. The ice is then pushed through a tube to the dispenser bin. When the storage area is full, a bin stat 
opens and shuts the icemaker off to avoid over-fi lling of the bin. The icemaker will restart after 20 minutes if the bin is 
calling for ice.

How the SensorSAFE accessory works

Follett’s SensorSAFE accessory maximizes sanitation and minimizes the possibility of cross-contamination by eliminating 
physical contact between the cup or container and dispenser. Sensors in the panel use refl ected infrared light to detect 
the presence of the container and send a signal to a control board which then activates the appropriate components for 
ice or water dispensing. 

The SensorSAFE package includes a cleaning switch under the left side of the front cover which temporarily shuts off 
dispensing to allow cleaning of the panel and lenses. If the switch is not turned back on after cleaning, the dispenser 
automatically resets after two minutes for normal operation.

SensorSAFE also includes a time limit safety feature which automatically stops ice dispensing after one  minute of 
continuous dispensing. Dispensing can be resumed by moving the container away from the dispenser and returning it to 
the activation zone.

How the chilled water accessory works

Follett’s chilled water accessory uses ice from the dispenser’s storage hopper to chill incoming water supplied to the water 
station. The water chiller assembly is located in the dispenser cabinet under the storage hopper. As ice is dispensed it is 
automatically fed into the water chiller assembly to chill the water coil inside the assembly.

Cleaning and sanitizing procedures 

Solution A:

  Prepare cleaning solution of 200 ppm of available chlorine content. Solution temperature must be 

+75 F – +125 F (+24 C – +52 C).

Solution B:

  Prepare sanitizing solution of 50 ppm of available chlorine content. Solution temperature must be 

+75 F – +125 F (+24 C – +52 C).

Follett recommends the periodic cleaning schedule on page 17 to ensure the quality of ice provided. Use only 
recommended cleaning solutions. Do not use solvents, abrasive cleaners, metal scrapers or sharp objects. 

Recommended daily cleaning of drain pan 

  1.  Remove all debris from drain pan.

  2.  Slowly pour 1 gallon (4L) hot water into drain pan to keep drain lines clear.

Recommended weekly cleaning 

  1.  Wash drain pan and grille with Solution A. Rinse thoroughly.

  2.  Slowly pour solution of one cup (8oz/237ml) household bleach mixed with one gallon (3.8L) hot water into drain pan 

to help prevent algae growth in drain lines.

16

Always disconnect power before cleaning.

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Summary of Contents for Symphony 25CR400A

Page 1: ...W shown with SensorSAFE accessory 25HT400A W 50HT400A W shown with SensorSAFE accessory 25CR400A W 50CR400A W 25HR400A W 50HR400A W 25FB400A W 50FB400A W shown with SensorSAFE accessory 801 Church Lan...

Page 2: ...AFE models Dispenser troubleshooting Troubleshooting SensorSAFE board and sensors Disassembly and replacement instructions Thermostat locations Parts Dispenser exterior Dispense chute and splash panel...

Page 3: ...bers are designed to provide information about the type and capacity of Follett equipment Following is an explanation of model numbers 3 Condenser type A air cooled W water cooled 50CT400A Icemaker ca...

Page 4: ...ll Satellite fill integral integral icemaker icemaker icemaker icemaker icemaker in base Dispenser drain 3 4 FPT 3 4 ID tubing 3 4 FPT 3 4 ID tubing 3 4 FPT Icemaker drain 3 4 MPT 3 4 MPT 3 4 MPT Disp...

Page 5: ...W 50FB400A W cord plug provided 115 60 1 20 amp max fuse size 25CT400A W 50CT400A W cord plug provided 115 60 1 20 amp max fuse size 25HT400A W 50HT400A W 25CR400A W 50CR400A W cord plug provided 115...

Page 6: ...ING HOW EQUIPMENT WORKS ALL FIELD WIRING MUST BE INSTALLED IN ACCORDANCE WITH NEC AND LOCAL ELECTRICAL CODES IMPORTANT FUSED DISCONNECT X X Electric Power Source Standard electric 115V 60 Hz 1 Ph Max...

Page 7: ...5mm and pull forward 11 Turn on water supply and check that water level in float reservoir when full is within 1 4 6mm of mark on side of reservoir and that float moves freely Check for leaks Before...

Page 8: ...ade during sanitizing process 17 Turn off icemaker bin signal switch 18 Remove dispenser hopper lid clean and sanitize dispenser according to instructions beginning on page 16 19 Turn icemaker bin sig...

Page 9: ...h panel or by removing access panel Figs 4 5 on back of dispenser 4 If any electric utilities or water line will be connected through rear of dispenser remove utility knock out Figs 4 5F from rear of...

Page 10: ...2 Remove four screws securing splash panel to front of dispenser and gently lay splash panel on counter Water line to solenoid valve can be disconnected from water inlet valve by pushing on ring at en...

Page 11: ...6 hook detail 6 Install four 1 4 20 screws through bottom of wall bracket into bottom of dispenser to secure dispenser to bracket 7 Remove splash panel Water line to solenoid valve can be disconnecte...

Page 12: ...bottom view 3 5 89mm 1 375 35mm 4 75 121mm 3 5 89mm 11 5 292mm 16 406mm access opening cover wall stud 25HT400A W 25 5 648mm 50HT400A W 29 5 749mm 25HT400A W 9 5 241mm 50HT400A W 11 5 292mm 25HT400A...

Page 13: ...er 8 Plug dispenser power cord into 20 amp rated NEMA 5 20 wall socket 9 Turn on dispenser water supply and check for leaks Replace splash panel 10 If dispenser is equipped with SensorSAFE remove prot...

Page 14: ...ansport tube 8 Connect plastic water supply line to fitting at top of float reservoir 9 Connect vinyl drain from dispenser securely to 120 elbow on icemaker drain line 10 Connect icemaker two lead bin...

Page 15: ...15 ice level control stat 45 75 19mm Hand bend cap tube end to approx 45 as shown Fig 11 Ice transport tube and ice level control stat mounting units with top mounted icemakers...

Page 16: ...ng to allow cleaning of the panel and lenses If the switch is not turned back on after cleaning the dispenser automatically resets after two minutes for normal operation SensorSAFE also includes a tim...

Page 17: ...wheel and other components If dispenser is equipped with chilled water accessory 1 Remove four screws securing splash panel 2 Disconnect 3 4 drain line from bottom of chilled water canister 3 Loosen d...

Page 18: ...t works lever models The dispense wheel motor is energized through the power and ice dispense switches The water solenoid valve is energized through the power and water dispense switches The icemaker...

Page 19: ...n be temporarily suspended for cleaning by depressing and releasing the clean switch located under the left side of the top front cover Depressing and releasing the button a second time will return th...

Page 20: ...ulty water solenoid c Solenoid plugged by debris a Dispense switch contacts burned shut b Debris preventing valve from closing a Dispense switch contacts burned shut a Faulty or incorrectly positioned...

Page 21: ...LEDs on control board LED Status PWR CLN ICE WTR ON OFF ON ON OFF OFF Solution Troubleshoot appropriate lens sensor and replace if required see Lens sensor troubleshooting below If there is power on...

Page 22: ...ens and sensor assembly for foreign material and remove using non abrasive cleaner 6 Turn dispenser power on and test sensor by moving hands through activation area no closer than 3 16 5mm in front of...

Page 23: ...ve shaft 5 After reinstalling wheel secure baffle loosely with thumbnuts but do not tighten 6 Place a 1 16 2mm spacer against wheel and allow baffle to drop until it touches spacer 7 Tighten thumbnuts...

Page 24: ...ed for your site leaving approximately 2 51mm of tube exposed at free end 8 Check that insulated tube runs continuously from icemaker to dispenser with no dips 9 Heat end of transport tube in cup of 1...

Page 25: ...ns 25CR400A W 50CR400A W 25HR400A W 25FB400A W 50HR400A W 50FB400A W rubber grommet ice level control stat control box assembly hopper assembly ice deflector bracket assembly bin thermostat control bo...

Page 26: ...2699 Rear panel base stand perforated Not shown 502088 Leg kit 6 153mm adjustable for freestanding units set of 4 Not shown 502298 Single leg for freestanding units 8 00112854 Adapter drain line Not s...

Page 27: ...02262 120V 60Hz 10 502355 Bracket water solenoid and lever 11 502246 Fitting inlet 1 8 MPT x 1 4 comp 12 502262 Fitting outlet 1 8 MPT x 3 8 comp 13 502243 Solenoid valve water 120 V 60Hz 14 501841 Bo...

Page 28: ...panel units with drain pan includes 2 of 502690 7 502715 Splash panel wall mount units w o drain pan Not shown 502357 Solenoid assembly water 120V 60Hz includes 502243 502356 502246 502355 502262 8 5...

Page 29: ...Bearing drive shaft 7 500799 Connecting link chain Not shown 500637 Key drive shaft 8 502020 Dispenser drive assembly Parts 1 8 above 1 2 4 3 3 5 Wheel motor and drive system 29 1 6 7 8 7 Part Descrip...

Page 30: ...ts with top mounted icemakers 10 501613 Screws knurled 11 502721 Side panel RH 12 502720 Side panel LH 13 502713 Bracket icemaker hold down 14 501917 Cover hopper access 15 502693 Cover hopper 16 5028...

Page 31: ...ne Not shown 1 2 3 4 5 Chilled water components Part Description Reference 502522 Ice transport tube Satellite fill units 10 ft Not shown 502523 Ice transport tube Satellite fill units 20 ft Not shown...

Page 32: ...shut off 2 502685 Drain tube assembly 3 502100 Fitting water inlet with mounting plate 4 502682 Drain pan 5 502718 Elbow 6 502433 Tee water inlet 7 Mounting plate fittings Bulkhead fittings Part Desc...

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