Service
Before calling for service
1. Check to make sure that there is ice in dispenser storage area.
2. Check to make sure that congealed cubes are not causing a jam.
3. Check that power cord is plugged in (manual load models only).
Troubleshooting
Symptom
1. Does not dispense ice
2. Does not dispense
water
3. Water runs
continuously
4. Does not dispense
beverage
5. Dispense wheel rotates
continuously
6. Icemaker runs
continuously
Possible cause
a. Power switch “off” or faulty.
b. Faulty dispense switch.
c. Wheel motor malfunction.
d. Non-compatible ice used in
dispenser.
e. Faulty dispense solenoid.
a. Dispense switch faulty.
b. Faulty water solenoid.
c. Solenoid plugged by debris.
a. Dispense switch contacts burned
shut.
b. Debris preventing valve from closing.
a. Key switch (accessory) in “off”
position or faulty.
b. Transformer not supplying 24V to
valves.
a. Dispense switch contacts burned
shut.
b. Faulty timer supplying power to pin
#1 at all times.
c. Welded contacts on level fill relay.
a. Faulty or incorrectly positioned bin
stat.
b. Incorrect field wiring.
Solution
a. Check switch. Turn on or replace if
faulty.
b. Replace switch.
c. Check motor and capacitor and
replace as required.
d. Load compatible ice. (Call Follett for
guidance.)
e. Check solenoid and replace if faulty.
a. Check switch and replace if faulty.
b. Check solenoid and replace if faulty.
c. Remove and clean valve.
a. Check switch and replace if faulty.
b. Remove and clean valve.
a. Turn key switch on or replace.
b. Check for correct voltage to primary
side. If correct, replace transformer.
a. Replace dispense switch.
b. Replace timer.
c. Replace relay.
a. Check for proper positioning. If stat
does not open when ice is placed on
capillary tube, replace stat.
b. Check that icemaker receives its bin
signal from dispenser.
5
Disconnect power to unit before putting hands or arms in storage area or before
attempting any repair or service to equipment.
!
4. Check that circuit breaker is on.
5. Check that all drains are clear.
