10
15. TROUBLESHOOTING
Apparent malfunctions are often caused by misuse. If you suspect there is a problem with your free standing fire unit,
perform the following checks. If the problem persists after you perform the recommended checks, please contact your
local representative to have the unit serviced.
Problem
Possible Cause
Solution
The unit produces a lot of
smoke.
1. Damp or green wood.
2. Chimney needs cleaning.
1. Use seasoned dry wood.
2. Have the chimney cleaned.
The unit is taking too long
to heat.
1. Damp or green wood.
2. Chimney needs cleaning.
1. Use seasoned dry wood.
2. Have the chimney cleaned.
The fire does is not
burning overnight.
1. Insufficient wood.
2. The wood is too soft (pinewood).
3. Door not properly sealed.
1. Load more wood.
2. Use harder wood.
3. Replace the fibreglass bundle.
The fire quenches.
1. Damp or green wood.
2. The unit is not up to operating
temperature.
1. Burn dry wood or open the aeration
control.
2. Make sure the unit is hot enough before
closing the aeration control.
The glass becomes dirty.
1. The fire is not achieving a soft
flame.
2. Damp or green wood.
1. Open the aeration control further.
2. Use seasoned dry wood.
16. WARRANTY
Your
FOGO MONTANHA
free standing fire unit is covered by a 2-year warranty against manufacture defects as of the date
the invoice. For your warranty to be valid, you must keep the invoice or proof of purchase throughout the warranty period.
The type of fuel used and the handling of the unit are beyond FOGO MONTANHA's control, so parts in direct contact with
the flame are not covered by this warranty (for instance, glass, sealing bundles, and vermiculite).
Notes:
- This warranty is limited to replacement or repair of any faulty parts by
FOGO MONTANHA
personnel or authorised
representative, and excluded any type of compensation for damages. Parts to be replaced must be returned to the
factory;
- The installer is solely responsible for any problems and/or defects arising from the installation process;
- Any costs incurred with moving, transport, labour, packaging, disassembling and immobilisation resulting from servicing
the unit during the warranty period are the responsibility of the buyer;
- Any malfunction caused by mechanical or electrical parts not supplied by FOGO MONTANHA that are not specified in
the instruction manual for heating appliances are not covered by this warranty;
The warranty period is effective as of the date of purchase and is only effective subject to the following conditions:
1. The product has been purchased from a
FOGO MONTANHA authorised representative;
2. The claimed has first been verified by the
FOGO MONTANHA authorised representative;
3. Both the authorised representative and
FOGO MONTANHA
are convinced that the installation, operation and mainte-
nance of the appliance is in compliance to the instructions provided with the unit;
4. Only
FOGO MONTANHA
accessories have been used and only dry wood has been burnt.
5. No modifications have been made to the product without prior written consent of
FOGO MONTANHA
;
Summary of Contents for Versatile H600
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