Fire sparks but pilot does not light
No gas to fire, check isolators are open and gas supply is on.
Pipework blockage, clean out.
Air not fully purged, re purge supply or wait longer.
Spark earthing to metalwork, reset gap correctly.
Blocked pilot, clean out internally.
Pilot lights but then goes out
Severe restriction in gas supply: clear obstruction.
Faulty thermocouple, replace pilot unit.
Blocked pilot, clean out.
Blocked lint gauze, clean.
Hold control handle in the spark position for longer.
Check control handle does not foul front casting.
If the pilot will not stay lit there could be a problem with contamination of the gas
supply, drafts, room size and/or ventilation or the thermocouple needs replacement.
Modifications are dangerous and can have a serious unseen effect on safety.
NEVER MODIFY OR BEND THE THERMOCOUPLE TO MAKE THE PILOT
STAY ALIGHT.
Fire does not spark at pilot
Replace battery. See section 10.0 of the user instructions.
HT lead detached, refit.
Check the spark gap (see section 8.1).
Faulty piezo unit, replace.
Debris shorting out electrode, clean.
Spark shorting to metalwork under tray, check routing of HT lead under burner.
Fire runs for a time
Loose or faulty thermocouple, rectify.
and then cuts off
Blocked pilot, clean out.
Fire is sited in a draft.
Door or window has been opened creating a draft.
A
wall which the fire is sited near has a hole/holes through which there is a draft
Fire is too close to an air vent.
Fire is sited on disused chimney breast which has not been adequately sealed up.
Dirt or lint in pilot aeration hole or on the lint gauze, clean thoroughly.
Pilot light senses the fire is cold and cuts off, allow several attempts at lighting to
warm up the sensor.
If the pilot will not stay lit there could be a problem with contamination of the gas
supply, drafts, room size and/or ventilation or the thermocouple needs replacement.
Modifications are dangerous and can have a serious unseen effect on safety.
NEVER MODIFY OR BEND THE THERMOCOUPLE TO MAKE THE PILOT
STAY ALIGHT.
Pilot flame shrinks when
Poor gas flow to fire, check pressure with fire on high.
fire is on high
If pressure is low, remove any restriction in pipework or valve.
Check all isolators are adequately sized and fully open.
Check meter pressure is adequate.
If the pilot will not stay lit there could be a problem with contamination of the gas
supply, drafts, room size and/or ventilation or the thermocouple needs replacement.
Modifications are dangerous and can have a serious unseen effect on safety.
NEVER MODIFY OR BEND THE THERMOCOUPLE TO MAKE THE PILOT
STAY ALIGHT.
Fire smells when first lit or in use
Newness smell from brand new appliance.
Leakage occurring. Carry out leakage check and rectify any problems.
Combustible materials used in incorrect positions.
Airborne substances such as cleaning materials/air fresheners are being drawn
through the fire.
Other airborne contaminants such as dust, tobacco smoke, paint vapours.
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11.0 TROUBLESHOOTING GUIDE
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© 2014 Focal Point Fires plc.
