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18. FREE-REPAIR Guarantee
skywalk will take over the repair (within the first 6 months after purchase) at no
charge for all end customers in Germany, Austria and Switzerland, who use their
skywalk paraglider or FLYSURFER kite for private and recreational activities.
Commercial use, such as schooling or rental, as well as careless or deliberate
damages (e.g. crashing into obstacles, etc.) are excluded from this guarantee.
Terms and conditions:
The guarantee is valid for all skywalk paragliders, as well as all FLYSURFER Kites,
which were purchased after 01.01.2005.
In order to be eligible for the FREE-Repair Guarantee, the customer must register in
the internet under
FREE-REPAIR.com
within 2 weeks after purchase, with a
correctly filled out warranty card. False statements about the date of purchase or
dealer name will result in loss of the FREE-Repair Guarantee for all
skywalk/FLYSURFER products of the customer.
All warranty claims expire, if a skywalk paraglider or FLYSURFER kite is not repaired
by skywalk/FLYSURFER or a workshop, which has been authorized by
skywalk/FLYSURFER.
The skywalk paraglider or FLYSURFER kite repaired by skywalk, will be sent back
(not prepaid) within 4 weeks. If the repair takes longer, a comparable paraglider or
kite may be supplied by skywalk/FLYSURFER for the additional time at no extra cost.
If desired, a rental paraglider or rental kite can be obtained against payment for the
period of repair.
All costs and risks for transports (damaged paraglider/kite to skywalk, return of the
repaired paraglider/kite, possibly rented equipment to and from the customer) are the
responsibility of the owner.
After claim of the guarantee, the warranty period will not be renewed, not even if
skywalk exchanged the craft for a new one.
The service of other deficiencies or damages, especially subsequent damages and
fulfillment interests (literal) etc., are excluded.
Violation of the terms and conditions of the guarantee will result in loss of the
warranty claim.
The guarantee by law is not limited in any way through the additional FREE-Repair
Guarantee.
In the event of damage, you should first contact
or
call +49 8641 6948 42. Then, the clean, dry and sand-free paraglider/kite should be
sent to:
skywalk GmbH & Co. KG
Bahnhofstr. 110
83224 GRASSAU
GERMANY
along with a description of the damage and the course of events (form download
under
FREE-REPAIR.com
), as well as a phone number and/or e-mail address
(important for queries!!)- and a mailing address for return.
