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© Flexsteel Industries, Inc. 11/19
TROUBLESHOOTING
THE PROBLEM
TRY THESE POSSIBLE SOLUTIONS
CHAIR IS NOT POWERING ON:
1. Check power all connection. Look for green indicator light on transformer box at
power supply source.
2. POWER: ON - Press power button on control panel (RED power indicator light
will illuminate).
3. MODE: Check MODE setting to ensure it matches the appropriate setting for the
desired result Blue = Bluetooth/Pink = Auxiliary mode/White = SD
If something is not working properly, make sure all devices are receiving power.
SOUND IS NOT WORKING:
1. Check volume level (turn up as necessary).
2. Check the device to which you are pairing (TV, gaming console, mobile device,
etc.) to ensure power is on and volume is turned up and/or mute is not engaged.
3. Check sound function using separate headphones through headphone port on
control panel. If this works properly, follow connection instructions for desired
action. If headphones do not work, perform a HARD RESET by unplugging the
chair, waiting 30 seconds, and starting over.
4. Follow connection instructions for desired action.
FLX IS NOT PAIRING WITH DEVICE:
1. Press and hold MODE button for 15 seconds to sever Bluetooth connection,
release, and allow device to reconnect.
2. If your device does not automatically reconnect, follow connection instructions for
desired action.
VIBRATION IS NOT WORKING:
1. Minimize VOLUME and BASS, then maximize bass knob to validate functionality.
Bass vibration intensity is control by the originating media. If the audio does not
have strong bass, the vibration intensity will be very minimal.
NOTE: Bass vibration only works with sound that incorporates bass sound.
USB PORT NOT CONNECTING:
NOTE: USB port has charging function ONLY.
STILL NEED HELP?
Call 1-833-FLX-SRVE
Email [email protected]
