Flushmate 501-A Series Owner'S Service Manual Download Page 9

TROUBLESHOOTING _____________________________________________________________

CONDITION: No Flush

Step 1. Check the water pressure (20 psi to 125 psi).

Step 2. Check the Air Inducer for sufficient air draw. Refer to Step 2 of
“Weak or Sluggish Flush”.

Step 3. Review all of Step 3 and Step 4 covered in “Weak or Sluggish Flush”
Condition.

Step 4. Replace the Flush Valve Cartridge. NEVER use lubricant on the “O”
Ring (Arrow - Figure 6).

CONDITION: Relief Valve Discharging

This is a sign that the Lower Supply Group (Number 1 from list of components) is not working properly and should be replaced. Follow
the procedure outlined below:

REPLACE PROCEDURE FOR LOWER SUPPLY:

Step 1. Turn the water supply off. Flush the fixture to relieve pressure
in the Vessel.

Step 2. Disconnect the water supply from the Shank.

Step 3. Unscrew the plastic locknut that holds the Shank to the bottom
of the China Tank.

Step 4. Carefully pull the entire Lower Supply up and out of the Tank.

Step 5. Cut the Hose just above the Barbed Fitting (about 1/4” above
clamp) on the Lower Supply. Discard old Lower Supply.

Step 6. Insert new Lower Supply into Hose and secure with new Hose Clamp.

Step 7. Follow Step 3 above and in reverse to re-connect water and check for leaks.

WINTERIZING___________________________________________________________________

The Sloan FLUSHMATE

®

, when installed in a summer home, cottage or cabin, can be winterized to allow for periods for non-

use especially when the dwelling is subject to frigid conditions. Follow the procedures outlined below.

NOTE: A sponge, a pail and adjustable channel locks will be useful.

Tank Procedure:

Step 1. Turn off the water supply line valve and remove the Toilet Tank Cover.

Step 2. Push the Actuator on top of the Vessel to flush and discharge the water.

Step 3. Disconnect the supply line coupling nut from the Lower Supply located under the Toilet Tank Housing. NOTE:
A small amount of water will drip out of the Shank. Be prepared to collect it in a bucket or sponge it up. Remove the
Supply Shank and drain the water from the bottom of the china tank into a bucket.

Step 4. Push down on the Actuator one more time, then pull it up momentarily to allow air into the Vessel.

Bowl Procedure:

After flushing out the Vessel, remove the remaining water from the bowl or add from 1 pint to 1 quart of antifreeze
or RV antifreeze to the water remaining in the bowl.

NOTE: Refer to fixture manufacturer’s instructions for procedures to winterize bowl.

POINTS TO REMEMBER ______________________________________________________

When servicing any component, the water supply should be turned OFF and the Actuator tripped to relieve

the pressure in the Vessel.

The Flush Valve Cartridge Assembly can be removed by inserting the handles of a pair of pliers into the top

of the Cartridge and turning counter-clockwise.

It is normal for less than an inch of water to remain in the bottom of the outside China Tank. The FLUSHMATE

®

System will automatically recirculate this water with each flush to eliminate any stagnant condition.

NEVER use corrosive disinfectants, bowl cleaners or deodorant blocks on FLUSHMATE

®

Products or in the

china tank.

Cold water use only.

The Sloan FLUSHMATE

®

Flushometer-Tank System has been engineered to provide reliable performance year after year. However, if

servicing is ever required, it is recommended that you follow the instructions included in this brochure. If you would like additional
information or require technical assistance, write or call us at the address or telephone number below.

ATTENTION OWNER

THIS IS YOUR WARRANTY REGISTRATION 

Sloan FLUSHMATE (the "Company") warrants the FLUSHMATE

®

flushometer tank operating system (the "unit") to be free of defects in

material and workmanship for a period of two (2) years from the date of installation and the Company promises to replace any part of
this product that proves, upon our inspection and within two (2) years from date of installation, to be defective in material or
workmanship. All labor and transportation costs or charges incidental to warranty service are to be borne by the purchaser-user.

This warranty is subject to the following:

Specific Conditions to Warranty
A Warranty Registration card has been fully completed and mailed by the purchaser (the “user”) to the Company within thirty (30) days
of the date of installation.
The unit has been subject to proper installation, operation and maintenance as outlined in the installation instructions that were supplied
with the unit. Note carefully that this warranty is voided if the unit is installed and operated subject to water supply line pressures greater
than 125 psi (static) or less than 20 psi (static).
Service and repairs may only be performed by authorized representatives of the Company or by others upon specific approval by the
Company. Unauthorized repairs or alterations shall specifically void the warranty. 
Use of chemical disinfectants or corrosive household cleaners on FLUSHMATE

®

products will void this warranty. 

Proof of purchase is required.

Exclusions
IN NO EVENT SHALL THE COMPANY BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, FOR DAMAGES RESULTING
FROM IMPROPER INSTALLATION, OR FOR DAMAGES CAUSED BY NEGLECT, ABUSE OR ALTERATION. ALL IMPLIED WARRANTIES,
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE ARE LIMITED TO A
PERIOD OF TWO (2) YEARS FROM DATE OF INSTALLATION.

Some states do not allow limitations on the duration of an implied warranty and some states do not allow exclusions or limitations
regarding incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal
rights and you may have other rights which vary from state to state. 
No person is authorized to change, add to, or create any warranty or obligation other than that set forth herein. 
To obtain warranty service contact Consumer Services toll free 1-800-533-3450 

(outside North America, call 248-446-5300

or

write to us at:

FLUSHMATE

®

A DIVISION OF SLOAN VALVE CO. 

30075 Research Drive

New Hudson, MI 48165 U.S.A.

800-533-3450 • 248-446-5300

http://www.flushmate.com

Installation Date 

________________________________________________________________________________________

Serial Number

__________________________________________________________________________________________

©2002 Sloan Flushmate    FLU6018.1  0702

FLUSHMATE

®

FLUSHOMETER - TANK

SYSTEM

501-A Series

Owner’s Service Manual

501-A Series

FIGURE 6

FIGURE 7

A Division of Sloan Valve Company

30075 Research Drive • New Hudson, MI 48165

800-533-3450 • 248-446-5300

http://www.flushmate.com

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