Flow SPRING NECK, Owner'S Manual, Page: 20 / 28

Troubleshooting | Dépannage
FLOW MOTION SENSOR FAUCET
TROUBLESHOOTING GUIDE
Guide de dépannage du robinet du capteur de mouvement de débit
Water doesn’t flow from the faucet when
activated by infrared sensor and/or hand
spray is pulled down.
Condition Possible Cause
Connections my not be properly made.
Faucet handspray feature needs to reset.
Water doesn’t flow when the handspray
is pulled down. (Water flows only when
faucet is activated with infrared sensor).
Water doesn’t flow when faucet is
activated with infrared sensor. (Water only
flows when the handspray is pulled down).
Water drips from the faucet.
Water flow is diminished
Water flow doesn’t automatically stop after
3 minutes.
Water flow stops while using (which is not
stop by auto shutoff after 3 mins), or water
suddenly flows without any motion.
The infrared sensor flashes a red light
three times per second.
Water shut off valves are not open.
Faucet handle is closed.
Batteries have been depleted or are installed incorrectly.
Faucet Handspray feature needs to reset.
Sensor is not clean or doesn’t have a
clear vision.
Water dripping occurs when the handle is in the
OPEN position.
Water dripping occurs when the handle is in the
CLOSE position.
Faucet handle is not open fully. Filters may have debris.
Manual override might be slightly open.
Batteries have been depleted.
Check if there are any water droplets covering the
sensor eye that would interfere with its activation.
Flashing indicates batteries are running low.
Filter is blocked.
Sensor is not working properly.