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Instruction Manual
7. Service
7.1 Warranty
The products manufactured by Flowmetrix SA are warranted to be free from defects in
materials and workmanship for a period of one year from the date of shipment to the
original purchaser. Flowmetrix SA obligation should be limited to restoring the meter to
normal operation or replacing the meter, at Flowmetrix SA choice, and shall be conditioned
upon receiving written notice of any alleged defect within 10 days after its discovery.
Flowmetrix SA will determine if the return of the meter is necessary. If it is, the user should
be responsible for the one-way shipping fee from the customer to the manufacturer.
Flowmetrix SA is not liable to any defects or damage attributable to miss usage, improper
installation, out-of-spec operating conditions, replacement of unauthorized parts and acts
of nature. Besides, fuses and batteries are not part of this warranty.
THE FOREGOING W ARANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS
OR IMPLIED W ARRANTIES (INCLUDING BUT NOT LIMITED TO W ARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND
WARRANTIES ARISING FROM DEALING, TRADE OR USAGE.)
7.2 Service
For operational problems, please contact the technical support department by telephone,
fax, email or internet. In most cases, problems could be solved immediately. For any
hardware failure of the instrument, we recommend our customers to send back the
instrument for service. Please contact the technical support department with the model
number and serial number of the unit before sending the unit back to us. Both numbers can
be found on the product label. For each service or calibration request, we will issue a
Return Materials Authorisation (RMA) number.
