FLIR DM166 USER MANUAL Document Identifier: DM166-en-US_AA
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THIS DOCUMENT CONTAINS THE ENTIRE WARRANTY AGREEMENT BETWEEN PURCHASER AND FLIR AND
SUPERSEDES ALL PRIOR WARRANTY NEGOTIATIONS, AGREEMENTS, PROMISES AND UNDERSTANDINGS
BETWEEN PURCHASER AND FLIR. THIS WARRANTY MAY NOT BE ALTERED WITHOUT THE EXPRESS WRITTEN
CONSENT OF FLIR.
6. WARRANTY RETURN, REPAIR AND REPLACEMENT. To be eligible for warranty repair or replacement,
Purchaser must notify FLIR within thirty (30) days of discovering of any apparent defect in materials or
workmanship. Before Purchaser may return a Product for warranty service or repair, Purchaser must first
obtain a returned material authorization (RMA) number from FLIR. To obtain the RMA number Owner must
provide an original proof of purchase. For additional information, to notify FLIR of an apparent defect in
materials or workmanship, or to request an RMA number, visit www.flir.com. Purchaser is solely responsible for
complying with all RMA instructions provided by FLIR including but not limited to adequately packaging the
Product for shipment to FLIR and for all packaging and shipping costs. FLIR will pay for returning to Purchaser
any Product that FLIR repairs or replaces under warranty.
FLIR reserves the right to determine, in its sole discretion, whether a returned Product is covered under
warranty. If FLIR determines that any returned Product is not covered under warranty or is otherwise excluded
from warranty coverage, FLIR may charge Purchaser a reasonable handling fee and return the Product to
Purchaser, at Purchaser’s expense, or offer Purchaser the option of handling the Product as a non-warranty
return. FLIR shall not be responsible for any data, images or other information that may be stored on the
returned Product which was not included in the Product at the time of purchase. It is Purchaser’s responsibility
to save any and all data prior to returning the Product for warranty service.
7. NON-WARRANTY RETURN. Purchase may request that FLIR evaluate and service or repair a Product not
covered under warranty, which FLIR may agree to do in its sole discretion. Before Purchaser returns a Product
for non-warranty evaluation and repair, Purchaser must contact FLIR by visiting www.flir.com to request an
evaluation and obtain an RMA. Purchaser is solely responsible for complying with all RMA instructions provided
by FLIR including but not limited to adequately packaging the Product for shipment to FLIR and for all packaging
and shipping costs. Upon receipt of an authorized non-warranty return, FLIR will evaluate the Product and
contact Purchaser regarding the feasibility of and the costs and fees associated with Purchaser’s request.
Purchaser shall be responsible for the reasonable cost of FLIR’s evaluation, for the cost of any repairs or
services authorized by Purchaser, and for the cost of repackaging and returning the Product to Purchaser.
Any non-warranty repair of a Product is warranted for one hundred eighty days (180) days from the date of
return shipment by FLIR to be free from defects in materials and workmanship only, subject to all of the
limitations, exclusions and disclaimers in this document.
