05
06
Troubleshooting
This list is used for checking and solving common faults and errors. Please contact the manufacturer if
problem you encounter is not on the list below.
Problem
No response when pressing the UP
button and DOWN button
No response when pressing and
holding the DOWN button
The distance lifted or lowered is not
accurate
Overworked beyond duty cycle:
Max 2 min on/18 min off
Automatically reset a lot
Worksurface downward sliding
Can lift but cannot lower down
Motor does not work properly
Speed of lifting is slow
Solution
1. Check the cable connection.
2. Contact the distributor or the manufacturer.
1. Check the cable connection.
2. Contact the distributor or the manufacturer.
1. Check if the load weighs more than 220 lbs.
2. Contact the distributor or the manufacturer.
1. Contact the distributor or the manufacturer.
1. Start the reset process.
2. Contact the distributor or the manufacturer.
1. Check if the load weighs more than 220 lbs.
2. Contact the distributor or the manufacturer.
1. Check if the load weighs more than 220 lbs.
2. Contact the distributor or the manufacturer.
1. Keep the power on and stop working for
18 minutes.
2. Contact the distributor or the manufacturer.
1. Press and hold the "M" and "3" button for
three seconds until you hear BEEP twice
to restore the factory settings.
2. Contact the distributor or the manufacturer.
Handset Instruction
UP
Button
,
used
to
lift
the
desk
surface
●
●
●
●
●
●
●
Operation Guide
·
Press the UP button or DOWN button to lift or lower the height of desk surface. The LED display
shows the real time value. The range of the height value:
.
23.6" - 48.4"
·
Saving A Height Position
a. Press the UP button or DOWN button to lift or lower the height of desk surface. For instance, you
adjust the height to 29.5''.
b. Press "M" SAVE button and the LED display shows" ", then press "1" to save the 1st height position
to 29.5''. The LED display shows " ".
c. Repeat step a and step b to save the 2nd height position to 39.5'' The LED display shows " ".
Save the 3rd height position to 48'' The LED display shows " ".
d. Press "1", "2","3", to automatically reach the height saved before.
·
Long-Time Sitting Reminder
a. Press REMINDER button "A" to activate the function. The LED display shows " "
b. Two seconds later, press the " " or "
" button to adjust the reminder time only when the display
screen flashes. Then press any button to save the time setup, or wait 5 seconds and system will save
the time setup automatically. After time setting is finished, the system will automatically enter the
countdown, during the countdown, any operation will lead to a repeat starting of the timer. When the
countdown finishes, the buzzer will be active with a 10-second "DiDi...DiDi...DiDi..." tone.
c. Within the 10-second reminder buzz, press any button to reactivate the time countdown that is set up
in (b) step. If no operation during the 10-second reminder buzz, there will be another reminder buzz
after 5 minutes. No operation during the second buzz will turn off the Long-Time Sitting Reminder.
d. Press and hold the "A" button for three seconds to turn off the Long-Time Sitting Reminder. The LED
display shows " ".
·
Troubleshooting
a. Reset function definition
：
When LED display shows " ", press and hold the " " button until the
desk reaches its lowest height and rebound to stop and display shows the lowest height, reset process
finished.
b. When exception code occurred, press " " button to reset.
c. If the " " button doesn't work, please check the cable connection and then cut off the power for at
least 10 seconds. Reconnect to the power and press " " button to start the reset process. If it still
doesn't work, please retry 18 mins later. (Please avoid overtime working for more than 2 mins.)
Handset
LED
Display
DOWN Button, used to lower the desk surface
Position 1,
s
aves the 1st Height Position
Position 2,
s
aves the 2nd Height Position
Position 3,
s
aves the 3rd Height Position
SAVE button, used to save the height position
REMINDER button, used to activate the "Long-
Time Sitting Reminder" function
▲
▼
1
2
3
M
A
" "
" "
" "
" "
" "
" "
" "
