Keypad Instruction
Troubleshooting
Use the following tips to help detected and eliminate common errors. If the error you experienced is not
listed below, please contact your supplier. Please do not attempt to investigating and correcting these
types of errors yourself.
Keypad
Faults
No response while long pressing
down arrow after connected with
a power supply
No response while pressing up arrow/
down arrow after connected with a
power supply
Solution
Check all cables are connected well.
05
06
LED Screen
1. Long press the up/down buttons to adjust the height of the desk; The screen will show "bot"
when the desktop runs to its lowest point; and it will show "top" when the desktop runs to its
highest point.
2. Buttons 1-4 are memory preset buttons. Hold down a number for 3s to save the current height
under that preset.
3. If desk is malfunctioning or an error code appears, the control box may need to be reset. Press
and hold the "3" and "4" keys together for 5 seconds to enter reset mode. The display will show
"RST". Press and hold the "v" key until the desk reaches its lowest point and rebounds slightly.
The display will show "bot", showing that the reset is complete.
4. The desk is equipped with 3 USB ports including two Type-A Ports and one Type-C Port, which
can supply power to other electronics. Every USB port supports full 18-watt charging in
maximum
(All ports can be used simultaneously with a total of 54-watt charging capacity) when
the desktop is stationary and will stop output when the desktop is running. It will resume output
after 5s of inactivity.
5. Press the "LOCK" button to turn on the child lock function, which will disable any height
adjustment. The display will show "Loc" while the desk is locked.
6. If the desk stops unexpectedly without experiencing a collision or does not stop when colliding
with another object, the anti-collision sensitivity may need to be changed. Press and hold the "^"
and "v" keys together for 5 seconds to cycle between anti-collision sensitivity levels. There are 4
sensitivity levels: A-0, A-1, A-2, and A-3. A-0 = off; A-1 = low sensitivity, A-2 = medium sensitivity,
A-3 = high sensitivity.
Troubleshooting
1. The display will show "RST" when desk is in reset mode. Press and hold the "v" key until the
desk reaches its lowest point and rebounds slightly. The display will show "bot", showing that the
reset is complete.
2. If the display shows E01 or E02, please let the desk idle for at least 18 minutes before
operating it again.
3. If any other codes appear and the desk does not respond to holding down the "v" button or
attempting to enter reset mode, please confirm all cables are properly connected and
undamaged. Unplug the desk for at least 10 seconds. When replugged, the desk should
automatically enter reset mode.
4. If the above steps are unsuccessful at troubleshooting your issues, please contact customer
service.
Rising in a low speed
Check if the loading weights more than 110 lbs.
Check all cables are connected well.
The motor not move as instructed
Contact your supplier or dealer.
Go down but not go up
Reposition.
Downward sliding
Check if the loading weights more than 110 lbs.
Frequently Reposition
Check if the loading weights more than 110 lbs.
Overwork
(Duty cycle:
Max 2min on/18min OFF)
Restart after suspend for 18mins while
connecting with power.
Insufficient ascent and descent height
Press the "3" + "4" buttons at the same time for
more than 3 secon.
Type-A Ports
Type-C Port
LOCK Button
