Check the AT&T (US and global
devices) or Telstra (Australian
devices) cellular providers for
system outages in your area.
AT&T:
Telstra:
https://outages.telstra.com.au/
Wrong device for the country of
installation
Check the back panel label to
verify the correct part number.
91600 is for US only; 91602 is
for Australia only; 91601 is for
every other country not the US
or Australia. Replace device.
Device was not provisioned
during manufacturing
Replace device
Material covering device due to
spillage or material backup
Clean off the device
7.3 Mobile Application Troubleshooting
PROBLEM
POSSIBLE CAUSE
POSSIBLE SOLUTION
Cannot access the application
No permission
Contact the authorized
representative from your
company to approve you for
access to the mobile application
Lost the download link
Contact Flexco customer service
to resend your unique
download link
Forgot password
Follow the on screen password
reset directions
Cannot connect via Bluetooth®
wireless communication
Delayed connectivity
Wait ~1 minute for the
Bluetooth® wireless
communication connection to
establish. Power the device off
and on again.
Bluetooth® wireless
communication failure on
smartphone or tablet
Perform a smartphone check.
Check the mobile application
for software updates. Make
sure your Bluetooth® wireless
communication is enabled. Try
connecting the smartphone to
another Bluetooth® wireless
communication enable device
(headphones, car, etc.). Try
connecting to a different device.
If issues persist, then call Flexco
customer service.