24
Troubleshooting
•
A USB-C connection cable necessary for the firmware updates is not included with this product.
•
Shut down the device immediately should abnormal operation be detected.
•
Avoid sudden impacts and the product should be dusted regularly.
•
It is normal for the flash tube to be warm when in use. Avoid continuous flashes if unnecessary.
•
Maintenance of the flash must be performed by our authorized maintenance department
which can provide original accessories.
•
This product, except consumables e.g. flash tube, is supported with a three-year warranty.
•
Unauthorized service will void the warranty.
•
If the product had failures or was wetted, do not use it until it is repaired by professionals.
•
Changes made to the specifications or designs may not be reflected in this manual.
Refer to this troubleshooting guide to self-service these rare circumstances when
something happens that you did not expect.
Problem:
The flash exposure is underexposed or overexposed.
Solution 1:
You used HSS high-speed sync.
When using high-speed sync, the effective flash range is shorter due to the changes
in power. Make sure the subject is within the effective flash range displayed.
Solution 2:
You used
Manual Flash
mode without a flash meter.
Set the flash output after taking an exposure reading.
Firmware Upgrade
Maintenance
The XPLOR supports firmware upgrade through the USB Port located just to the
left of the Sync Port. It is important to keep the firmware up to date to assure
proper operation and to add new features that may be introduced as we continue
to innovate. Update information is released and made available for download on
our official online Flashpoint website. Carefully follow the instructions that
accompany the update.
