PAD-1000
Wireless Broadband Modem User Guide Page 15
3. Troubleshooting
Problems, causes and suggestions
When properly installed and used, the modem is very reliable.
Problems that arise are likely to be because:
•
Wireless Broadband coverage is not available.
•
the modem is not compatible with the operating system in your PC.
•
other devices are using the system resources that are required for the
modem to function.
•
the wrong driver has been installed.
Modem problems
Possible Causes
Suggestions
Online access is not
available
Make sure you waited the full
20 seconds for the modem to
search for and find the
network before connecting
the device to the PC.
Check that the cable is
attached correctly to both
your PC and the modem.
Check to see the signal
indicators on the front of the
modem- if they are “scanning”
back and forth, then you do
not have coverage. If the
indicators are not on, then
press the power button and
wait 20 seconds for the
network to be found.
If you do not have
signal (indicators
scanning from left to
right) contact
Customer Care to
verify that you are in
coverage area, or
move to another
location. If you do
have signal, check to
see that the cable is
inserted properly in
both the modem and
your PC. Reinsert
cable.
The Power (PWR)
indicator is blinking
The modem battery is low
(slow blink) or about to run
out (fast blink).
Plug modem into
electrical outlet to
charge battery.
Monitor the battery
status through the
Mobility Manager.
The Mobility Manager
icon says “Disabled”
The Modem is not fully
connected.
The driver is not running
properly.
Reconnect the Modem
to the PC. The
Ethernet socket light
on the PC will
illuminate. Click on
“Options,” then
“Enable.”
.
