LIMITED WARRANTY
Creative Cedar Design (CCD) offers many fun, interactive, and safe play sets. We only guarantee the
original purchaser that this product is free of defects for 30 days from the date of purchase. The
product registration card, along with a dated purchase receipt, must be returned to CCD within 30 days.
Within a 30 day period, CCD will repair or replace, at our option, defective merchandise free of charge,
provided that the defective part is a manufacturer’s defect and not seasonal check. CCD requires
photographs of the part in question. The customer service center must be contacted for authorization
for all warranty related service. After the 30 day period, the customer is responsible for all shipping
and handling charges, even if the warranty claim has been approved. Depending on the size of the part,
quantity of the order, availability of part at the time, the claim can take between 1-3 weeks.
Under this warranty there will be a replacement for the defective component of the play set. A 1-year
Warranty is available on all components with a manufacturer’s defect. A 10-year Limited Warranty is
available on wood parts (4x6 and 4x4) against wood rotting and termite damage. This guarantee is
effective only if the product is used for the purpose for which it was designed, maintained with
accordance to the instructions, and installed at a residential, single family dwelling.
The warranty does not cover, (a) products which have been damaged by acts of God, negligence,
misuse, or accident, or which have been modified or repaired by unauthorized persons; (b) the cost of
labor; (c) the cost of shipping the product, any part, or any replacement product or part; (d) damage
caused by the addition of any accessories not sold by CCD.
Cosmetic defects that do not affect the structural integrity of the product, or natural defects of wood
such as warping, checking or any other physical properties of wood that do not present a safety hazard,
are not covered by this warranty. Defects that develop because the product is exposed to extreme
climate conditions are not covered by this warranty. Defects that develop as a result of faulty or
improper installation of the product are also not covered by this warranty.
For warranty service or replacement part information, please visit our website at
www.creativecedardesigns.com
and submit a request. If you have any additional questions, please call
1-888-363-4967.
Replacement parts are available for purchase after the warranty expires. Please contact us by email at
for details.
Warranty: 1 Year for all Components
Days from Date of Purchase
Cost to Customer
With in 30 days
No Cost
After 30 days , but within 1 year
Shipping and Handling (S&H)
Warranty: 10 Year Pro Rated for Wood Parts
(4x4 and 4x6 ONLY against wood rot and termite damage)
Years from Date of Purchase
Cost to Customer
0-1 (after first 30 days through Year 1)
Cost of S&H and 0% on part
2-3
Cost of S&H and 20% on part
4-5
Cost of S&H and 40% on part
6-7
Cost of S&H and 60% on part
8-9
Cost of S&H and 80% on part
Over 10
Cost of S&H and 100% on part
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