T6991a-0920
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IMPORTANT!
If you experience a problem with your vehicle, first check the Problems and Solutions Guide below. If
you still experience a problem, please contact Power Wheels
®
Consumer Relations, toll-free at
1-800-348-0751
. Or,
contact your local Power Wheels
®
authorized service center. For the location nearest you, please visit us online at
www.powerwheels.com
, or call
1-800-348-0751
.
PROBLEMS AND SOLUTIONS
PROBLEM
POSSIBLE CAUSE
SOLUTION
Vehicle does not run
Undercharged battery
Charge the battery. A new battery should have been
charged for at least 18 hours before using the vehicle
for the fi rst time. After fi rst-time use, recharge the
battery for at least 14 hours after each use. Never
charge the battery longer than 30 hours.
Check all connectors. Make sure the charger
connector is plugged into the battery, and that the
charger is plugged into the wall.
Make sure power fl ow to the wall outlet is “ON”.
Charger is not working
There is no sure way to tell if your charger is working
unless you have a volt meter. If you suspect there
is a problem with your charger, contact your local
Power Wheels
®
authorized service center. They can
test your charger for you.
Tripped thermal fuse
The built-in thermal fuse may “trip” and shut down
operation of the vehicle if the vehicle is overloaded
or the driving conditions too severe. Once a fuse
has “tripped”, remove your foot from the pedal and
wait approximately 25 seconds before operating
the vehicle again. To avoid repeated automatic
shutdowns, do not overload the vehicle by exceeding
the 130 lbs. (59 kg) maximum weight capacity or by
towing anything behind the vehicle. Do not drive up
hills or run into fi xed objects, which can cause the
wheels to stop spinning while power is still being
supplied to the motors. If a thermal fuse continually
trips, contact your local Power Wheels
®
authorized
service center.
Loose wire or loose connectors
Check all wires and connectors. Make sure the motor
harness connector is plugged into the battery, and
that there are no loose wires around the motors.
Dead battery
If your battery is old or if you have not followed
Battery Care instructions, your battery may be dead.
If you are unsure whether or not the battery is dead,
you can have it tested at your local Power Wheels
®
authorized service center.
Electrical switch damage
The electrical switches can become corroded due
to exposure to water or moisture, or can jam due
to loose dirt, sand or gravel. Contact your local
Power Wheels
®
authorized service center for
diagnosis and repair.
Motor damage
Contact your local Power Wheels
®
authorized service
center for diagnosis and repair.
