40
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
Dye transfer
Coloured items not washed
separately from white/
light coloured items.
Remember to separate whites
and colours.
New or non-colourfast items
not washed separately.
Wash non-colourfast items separately
and select
COLD
wash temperature.
Wet items have been left sitting
for too long.
Remove items from washer as soon as
the cycle is finished.
Wash temperature.
Consider the wash temperature you
select for your coloured items. Lower
the temperature if you are concerned.
Black or grey
marks on
clothes
Incorrect amount of detergent.
Ensure the correct dose of
detergent is used for the load size
and soil level, refer to ‘Detergent
and softener’.
Washer needs to be cleaned.
Empty the washer and complete a
DRUM CLEAN
cycle, refer to ‘Cleaning
Tangling
Items not sorted correctly.
Separate larger items from
smaller items.
Washer loaded incorrectly.
Load items loosely and individually
into the washer, ie not folded.
Incorrect cycle for load
type selected.
Use the
SYNTHETICS
or
STEAM REFRESH
cycle for items that crease easily.
Overloaded in terms of its
capacity or the cycle selected.
Refer to wash cycles for recommended
maximum load size.
Delicate items.
Wash pantyhose, bras and any
other delicate items prone to tangling
in a mesh laundry bag.
Washer smells
Not using enough detergent for
the soil level in your loads.
Run a
DRUM CLEAN
cycle.
Buy a better quality detergent or use a
higher dose.
Different detergents have different
cleaning chemicals, consider alternating
detergents to help remove odour.
Wet patches on
clothes/items
Clothes are slightly damp from
the steam.
It is normal for items to be damp after
using the
STEAM REFRESH
cycle, this helps
to remove the wrinkles. Remove the
items from the washer immediately at the
end of the cycle and hang up to dry.
TROUBLESHOOTING
