37
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
Washer is
not draining
Drain hose blocked.
Clear the drain hose.
Pump filter blocked.
Clear the pump filter, refer to ‘Cleaning the
pump filter’.
Drain hose higher than
1000mm above floor level.
Lower the level of the drain hose,
refer to your installation guide.
Filling
continuously
Drain hose not connected to
standpipe, tub or spigot.
Connect drain hose correctly, refer to your
installation guide.
Washer is siphoning.
Ensure standpipe or tub is at least 600mm
from the floor level.
Poor rinsing
Incorrect detergent used.
Use low sudsing, front loader
detergent only.
Too much detergent used.
Ensure the correct dose of detergent is
used for the load size and soil level refer
to ‘Detergent and softener’.
Not spinning
properly
Load has gone out
of balance.
The wash load has gone out of balance
during the spin. If you want to improve the
dryness of the load, manually re-distribute
the load and remove items if necessary.
Close the door and select the
SPIN SPEED,
adjust the spin speed if necessary and
press
to start the washer.
Suds build up.
Check the amount of detergent used,
reduce if necessary.
Too many
soap suds
Incorrect type of
detergent used.
Use low sudsing, front loader detergent
only refer to ‘Detergent and softener’.
Too much detergent used.
Ensure the correct dose of detergent
is used for the load size and soil level refer
to ‘Detergent and softener’.
Inlet water pressure/
flow rate too low.
Ensure correct inlet water pressure and
flow rate as per the installation guide.
Small puddle
of water
from under
the washer
Inlet hose(s) or drain
hose leaking.
Check inlet hose(s) and the drain hose are
correctly attached and not damaged.
Lots of suds.
Suds may have leaked and then dissolved.
Dispenser compartments
blocked.
Refer to ‘Cleaning the dispenser drawer’.
Dispenser drawer not
fully closed.
Close dispenser drawer fully and ensure
it remains closed during the cycle.
Damage to door seal.
Check seal inside door for damage.
If it sustains any damage it will need
to be replaced.
