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Customer care

Check the things you can do yourself. Refer to your 
User Guide and check:

1

  your appliance is correctly installed

2

  you are familiar with its normal operation

If after checking these points you still need assistance please refer to the following:

In New Zealand If You Need Assistance...*

Call your Fisher & Paykel retailer who is trained to provide information on your appliance, or if we
can be of any further help, please contact our Customer Care Centre,

Toll Free

: 0800 FP CARE or 0800 37 2273 

Fax:

 (09) 273 0656

Email:

 [email protected] 

Postal address:

 P.O. Box 58732, Greenmount, Auckland

If you need service...*

Fisher & Paykel has a network of independent Fisher & Paykel Authorised Service Centres whose
fully trained technicians can carry out any service necessary on your appliance. Your dealer or
our Customer Care Centre can recommend an Authorised Service Centre in your area.

In Australia If You Need Assistance...*

Call the Fisher & Paykel Customer Care Centre and talk to one of our Customer Care Consultants.

Toll Free:

 1300 650 590  

Fax:

 (07) 3826 9298

Email:

 [email protected]  

Postal Address:

 PO Box 798, Cleveland QLD 4163

If you need service...*

Fisher & Paykel Australia Pty Ltd has a network of independent Fisher & Paykel Authorised Service
Centres whose fully trained technicians can carry out any service necessary on your appliance.
Our Customer Care Centre can recommend an Authorised Service Centre in your area.

*If you call or write, please provide: name, address, model number, serial number, date of
purchase and a description of the problem. This information is needed in order to better
respond to your request for assistance.

Product details can be found on the top left hand side of the console or back panel of the 
washer cabinet.

Product Details

Fisher & Paykel Ltd

Model/Serial No.

Date of Purchase  

 

Purchaser  

Dealer  

 

Suburb  

Town  

 

Country  

Summary of Contents for excellence GW512

Page 1: ... New Zealand Australia USA Canada Europe Asia Pacific Installation instructions and User guide NZ AU PAC Clothes Washer GW712 GW612 GW512 MW612 MW512 ...

Page 2: ... years of testing and fine tuning to give you the best possible performance Direct Drive Motor Our revolutionary direct drive motor is capable of infinite wash actions continuously adjusting its speed to the movement of your clothes removing dirt while caring for the fabric delivering the ultimate wash Reliability The Smart Drive has no mechanical brake pulleys or gears which means fewer moving pa...

Page 3: ...23 Changing Pre set Options Option Adjustment Mode 24 Wash Temperatures Rinse Options 26 Controlled Cold End of Cycle Beeps Water Saver 27 Auto Water Fill Level 27 Out of Balance Recovery Routine 28 Machine Information Specifications 28 Cleaning Your Smart Drive 29 Products That Might Damage Your Smart Drive 30 Smart Drive Sounds and Beeps Automatic Lint System 30 Water Consumption 30 Saving Water...

Page 4: ...ou will find 4 rubber inserts for the levelling feet joined together 1 hose guide 2 inlet hoses Drain Hose 1 Carefully pull the drain hose out from the back of the machine by pulling the exposed part of the hose downward and outward 2 To guide the drain hose over the tub or standpipe the hose guide MUST be fitted to the drain hose To prevent syphoning The drain hose should not extend more than 20m...

Page 5: ...bber foot inserts from the moulding and fit into the feet on the base of the machine 2 Move the machine to its final position We suggest a minimum clearance of 20mm each side 3 Adjust the feet so the machine is level and cannot rock To check if your machine is level Look down on the wash bowl and make sure it sits slightly forward of centre see Diagram 1 Close the lid Visually check that the lid f...

Page 6: ...lled on a drained floor Draining must comply with local by laws Autowasher Safety This autowasher is not intended for use by young children or infirm persons without supervision Your Smart Drive can now be opened while it is filling and agitating supervise young children to ensure they do not play with it CAUTION If you are using an extension cord or a portable electrical outlet device eg multi so...

Page 7: ...efore You Do Your First Wash You owe it to yourself and your Smart Drive to have it installed correctly by an authorised service agent Before you start it is a good idea to go through the following checklist 1 Has the basepacker been removed 2 Is the hot hose connected to the hot valve marked H Is the cold hose connected to the cold valve marked C 3 Is the drain hose threaded through the U bend wi...

Page 8: ...ide to the correct amount of detergent to use Pour the detergent down the centre of the agitator stem Replace the fabric softener dispenser this stops small articles falling down the centre of the agitator Refer to Detergent page 22 B Fabric Softener If you wish to use fabric softener place it in the dispenser on the top of the agitator Fabric Softener must not be used if you have selected the Wat...

Page 9: ...d other wash options Refer to pages 13 17 F Start Press START PAUSE to start the machine If you wish to stop your Press START PAUSE If it is during spray rinse or spin there is a slight delay while the bowl is coasted to a stop and the lid is unlocked For best fabric and colour care remove your clothes as soon as the cycle has finished F E ...

Page 10: ... as a guide to the correct amount of detergent to use Pour the detergent down the centre of the agitator stem Replace the fabric softener dispenser this stops small articles falling down the centre of the agitator Refer to Detergent page 22 B Fabric Softener If you wish to use fabric softener place it in the dispenser on the top of the agitator Fabric Softener must not be used if you have selected...

Page 11: ...t is lit E Wash Options Select the WASH TEMPERATURE and other wash options Refer to pages 13 17 F Start Press START PAUSE to start the machine If you wish to stop your Press START PAUSE If it is during spray rinse or spin there is a slight delay while the bowl is coasted to a stop and the lid is unlocked For best fabric and colour care remove your clothes as soon as the cycle has finished E F ...

Page 12: ...e the machine coasts down or START PAUSE has been pressed During this stage the lid still cannot be lifted The lidlock remains unlocked for the majority of the cycle allowing you to add clothes dissolve detergent or to add fabric softener if you do not want to use the Automatic Fabric Softener Dispenser The chart below shows the stages when the lid is locked Fill Unlocked Agitate Unlocked Spray Ri...

Page 13: ...ns tea towels Delicate cycle uses a slow gentle agitation designed to care for your most delicate garments eg lingerie blouses Permanent Press cycle is for garments that crease easily eg business shirts Wool cycle is for machine washable woollens Regular Heavy Duty Delicate Permanent Press Wool Wash Time 12 min 15 min 6 min 9 min 6 min Wash Action Regular Heavy Duty Delicate Regular Delicate Wash ...

Page 14: ... during the wash cycle As each task is completed a light goes out so you can tell at a glance how far the cycle has to go To Advance the Wash Cycle 1 Press POWER 2 Press the button with the two arrows repeatedly to advance the cycle to the desired position 3 Press START PAUSE Note Each wash progress light equals 3 minutes of agitation The Eco option wash progress lights may in some cases wash for ...

Page 15: ...art Drive can automatically select the appropriate water level for the load 1 Place your clothes in the machine 2 Select the wash cycle Select AUTO if not automatically selected 3 Press START PAUSE During fill the machine will pause occasionally to sense the water level The machine will check if the water level is correct by using a series of 2 different agitate strokes A slow stroke to sense the ...

Page 16: ...Heavy Duty wash cycle Press the Water Saver option to change the rinse from a Spray and Deep rinse to a Shower rinse A Shower rinse alternatively showers the clothes with water and spins them to remove the sudsy water If you wish to save even more water select the Eco option The Water Saver option has not been designed to be used with fabric softener as it does not have a second deep rinse to disp...

Page 17: ...rom a mixed load before the wash goes into spin Minimise the clothes creasing when they are left to sit in the bottom of the bowl at the end of the cycle When you have selected Spin Hold your Smart Drive will pause at the end of rinse beep and the spin light will flash to tell you that it is waiting for another instruction Press START PAUSE to begin the spin Delay Start Model Only Delay Start will...

Page 18: ...spin the load at a faster speed make sure the load is sitting below the medium high mark before spinning Washing Woollens The Wool Cycle has been approved by the New Zealand Wool Board and the Australian Wool Corporation for Woolmark products carrying a MACHINE WASHABLE care claim The fibres of these woollens have been treated to prevent felting when they are machine washed Most handknitted garmen...

Page 19: ... quick beeps and the Favourite light will flash 4 Select your favourite cycle eg Regular Delicate 5 Select the wash options eg cold wash soak Use ADVANCE if you want part of a cycle eg to rinse nappies 6 Press FAVOURITE again to store your favourite cycle To change your favourite cycle simply repeat these steps Note Your Smart Drive will remember your favourite cycle even when it is turned off at ...

Page 20: ...your wash options eg cold wash soak 4 Press the wash cycle again to store your customised cycle To change your customised wash cycle simply repeat these steps When you are customising a wash cycle you can shorten or lengthen the agitation time To shorten the agitation time press ADVANCE to reduce the number of wash progress lights To increase the agitation time keep pressing ADVANCE until all the ...

Page 21: ...othes Mend Any Torn Garments or Loose Buttons Tears or holes may become larger during washing Remove any loose bra wires as they can damage your washing machine and or dryer Pretreat Any Stains Make Sure the Water Level Suits the Load Size Select the correct water level by using the mark on the agitator nearest to the top of the load Ensure that the load does not extend above the fabric softener d...

Page 22: ...e agitator Instead place directly into the machine before adding your clothes Liquid or Powdered Detergents 1 Remove fabric softener dispenser 2 Pour liquid or powdered detergent down the centre of the agitator Some detergents MUST be fully dissolved before adding to your machine to get the best wash results Check the instructions on the detergent packet Pre dissolving the detergent when washing i...

Page 23: ...g downward on the base of the cup 2 Rinse both parts of the dispenser using warm soapy water Scrud Scrud is the name given to the waxy build up that can occur within any washer when the fabric softener comes into contact with detergent This build up is not brought about by a fault in the machine If scrud is allowed to build up in the machine it can result in stains on your clothes or an unpleasant...

Page 24: ... Model the following pre set options can be changed the warm wash temperature the rinse option on Heavy Duty Regular and Wool cycles the Out of Balance recovery routine To Enter Option Adjustment Mode 1 Turn machine on at the wall but do not press POWER Press START PAUSE and hold down then press POWER You will hear two quick beeps and the machine will show an unusual pattern of lights In this mode...

Page 25: ...ights relate to the options you can change It also shows what lights will be on when you first enter the Option Adjustment Mode 3 Use the buttons on the panel to change the pre set options Use this diagram to help you adjust the options on the model Use this diagram to help you adjust the options on the model ...

Page 26: ... for that wash temperature Note If you have a PRIDE model and still can t get the temperature you require advance the progress light while in the options adjustment mode across to spin and manually adjust the flow of the taps Rinse Options On the Heavy Duty Regular and Wool cycles you can change the pre set rinse option The pre set rinse option on these cycles is a spray rinse followed by a deep r...

Page 27: ...ash be used regularly eg every 5th wash should be at least a warm one End of Cycle Beeps Model Only The beeps signalling the end of the cycle can be increased or decreased Press the options button up to increase beeps or down for no beeps Water Saver Model Only You can increase or decrease the volume of water added during the rinse on the Water Saver option Auto Water Fill Level Model Only If you ...

Page 28: ...tribute the load more evenly yourself Use this option if you wish to conserve water Machine Information Specifications Electrical Supply 220 240V 50Hz Sinusoidal 165W Inlet Water Pressure Max 1MPa 150 psi Min 34Pa 5 psi Inlet Water Flow Rate Min 3litres min Standpipe Height 850 1200mm Note Exact height of your Smart Drive is dependent on how far the feet are inserted onto the base of the machine H...

Page 29: ...ith an upward motion To replace the lid hold the lid vertically and align both hinges before pushing down firmly To remove the agitator for cleaning unscrew the nut down the centre of the agitator by turning anti clockwise The agitator must be fully pushed on to the shaft when refitting Tighten the nut firmly by hand Ensure the agitator is not loose Cleaning the Inside of Your Smart Drive If you u...

Page 30: ...your machine turn off and on quickly about every 10 seconds This is part of your Smart Drive automatic lint removal system While draining your machine may give several low thuds Your machine is checking that the water has drained before spinning Your Smart Drive will beep at the end of the cycle and if you have used Spin Hold or Soak If your machine is beeping continuously or giving a musical seri...

Page 31: ...es at the end of the wash phase and add the second load to the wash water 3 Select the wash cycle for the second load You may need to add extra detergent 4 Remove the second load at the end of the cycle 5 Replace the first load select rinse and complete the cycle Recycling the Water From Deep Rinse 1 Select SPIN HOLD on the first wash cycle You cannot use the Water Saver or Eco option when recycli...

Page 32: ... and place the second load in the machine 6 To syphon back the suds place the end of the drain hose in the tub ensure that the end is near the bottom of the tub 7 Advance to SPIN and allow the machine to pump for a few seconds to clear air from the drain hose then press POWER to turn the machine off 8 The suds water will syphon back into the machine It will take several minutes to syphon back the ...

Page 33: ...ked There may be a kink in the hose Refer to page 5 Inlet hoses connected to the wrong taps Cold water temperature exceeds recommended limits See Installation Instructions page 6 The flow rate of the supply water is too slow HOT and COLD water temperature lights are flashing The taps have not been turned on Inlet hose screens may be blocked The hoses may be kinked Refer to page 5 The drain hose is...

Page 34: ...onary Manually redistribute the load Check the machine is level refer to page 5 Single Beep Every Second and Possible Solutions Some lights are on but the pattern of lights is unfamiliar 1 Turn your machine off at the wall 2 Wait for 60 seconds and turn it back on 3 Check the machine is level Refer to Page 5 4 Remove load and retry 5 Put through a Deep Rinse and Spin 6 If the fault re occurs repea...

Page 35: ...o rinse light or spin light flashing page 33 Spin speed sounds slower than it should The clothes are unevenly distributed in the bowl your Smart Drive has compensated by lowering the spin speed Machine is continually going out of balance Check the machine is level and does not rock refer to page 5 Too much water for load refer to page 15 Too much or too little water when filling on Auto water leve...

Page 36: ...etergent than soft water Linting Wash lint givers eg towels flannelette sheets separately from lint collectors eg synthetic fabrics Overloading the washer Not enough detergent to hold the lint in suspension Overdrying in a dryer can cause a build up of static electricity in synthetic fabrics and cause them to attract lint Residue Detergent Overloading the washer Try using less detergent Some deter...

Page 37: ...re Centre can recommend an Authorised Service Centre in your area In Australia If You Need Assistance Call the Fisher Paykel Customer Care Centre and talk to one of our Customer Care Consultants Toll Free 1300 650 590 Fax 07 3826 9298 Email customer care fp com au Postal Address PO Box 798 Cleveland QLD 4163 If you need service Fisher Paykel Australia Pty Ltd has a network of independent Fisher Pa...

Page 38: ...f the product eg set up Controlled Cold instruction on correct use of detergents and fabric softeners 5 Blocked pumps removal of foreign objects substances from the machine including the pump and inlet hose filters eg bra wires bread tags nails grit scrud etc 6 Replace fuses in or correct house wiring or correct house plumbing eg unblock drains 7 Correct corrosion or discolouration due to chemical...

Page 39: ......

Page 40: ...ue Under our policy of continuous product improvement these specifications may change at any time You should therefore check with your Customer Care Centre to ensure this booklet correctly describes the product currently available www fisherpaykel co nz NZ AU PAC Clothes Washer Installation Instructions and User Guide Published 03 2006 Part No 420983 ...

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