PROBLEM
POSSIBLE CAUSES
WHAT TO DO
The flames are yellow or
yellow-tipped rather than
blue
Burner parts (especially
the flame ports) may be
clogged or wet.
Check that they are clean and dry, refer to
‘Care and cleaning’ for advice.
The cooktop may have
been connected to the
wrong type of gas or the
gas pressure is not correct.
Contact Customer Care and do not use your
cooktop until it has been checked by a trained
and supported service technician.
The flame pattern is
uneven around the
burner.
Burner parts (especially
the flame ports) may be
clogged or wet.
Check that they are clean and dry. Refer to
‘Care and cleaning’ for advice.
Burner parts may not have
been replaced correctly.
Check the assembly and ensure the burner
cap and/or ring is sitting flat on the flame
spreader. See ‘Care and cleaning’ details.
The flames are too large,
or too small.
The cooktop may have
been connected to the
wrong type of gas.
Contact Customer Care and do not use
your cooktop until it has been checked by a
qualified technician.
The flames are noisy.
The flames lift away from
the burner.
The glass surface of the
cooktop has chipped or
cracked.
Contact Customer Care and do not use your
cooktop until it has been repaired.
TROUBLESHOOTING
19
