TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
There is a strong gas
smell
The gas connection could
be leaking.
Open a window and refer to your installation
guide for details on checking for leaks. Do not
use the until leak has been repaired.
There is a slight rubbery
or metallic smell when I
use the cooktop for the
first time
This is normal for first
use and is caused by
manufacturing residues
burning off.
The smell will disappear with use.
There is no clicking/
sparking
There is a power failure.
You can still use your cooktop, but will need
to match-light the burners. Refer to ‘Manual
lighting’ for details.
The ignitor may be dirty
or wet.
Clean following guidance in ‘Care and
cleaning’.
There is clicking/sparking,
but a burner or burners
won’t light easily or at all
The gas supply may not
be turned on at the valve
or gas bottle.
Turn all the burners off, and check whether
the gas supply to the cooktop is turned on.
Wait 1 minute, then try relighting the burner,
holding the dial down for a few more seconds.
If the burner still doesn’t light, check other
possible causes below.
The gas supply to the
house may not be
working.
You should hear the gas when you turn a
burner on. If you use bottled gas, this may
indicate you are getting near the end of the
bottle and need to replace it.
Burner parts may be
clogged or wet.
Ensure parts are clean and dry. See ‘Care and
cleaning’ for guidance.
Burner parts may not have
been replaced correctly.
Check the assembly and ensure the burner
cap is sitting flat. See ‘Replacing the burner
parts correctly’ for details.
The burner goes out after
lighting
Dial not held down long
enough
Wait 1 minute, then try relighting the burner,
holding the dial down for a few more seconds.
The flame has been
extinguished
Blown out by draught
The flame failure protection will automatically
cut the gas supply to the burner off, stopping
gas from escaping.
Extinguished by a spill
Turn the affected burner off, then wait for at
least 1 minute before attempting to relight.
This is to allow for any accumulated gas to
disperse.
The flame goes out at
low settings
The gas supply pressure
may be low.
Check this with your service person or
installer.
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