40
TROUBLESHOOTING
All models
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
Unfamiliar noises
Cabinet not stable or level.
Refer to your Installation guide
or ‘ActiveSmart™ sounds’.
Freezer is defrosting.
Water in the
vegetable bins
Condensation is formed by
the water produced by fruit
and vegetables.
A small amount of condensation
is beneficial for fruit and
vegetable storage.
Wipe out water with a cloth.
Exterior of
cabinet is warm
This is normal.
Condensation
on outside of
refrigerator/
freezer
Not unusual during periods of
high humidity.
Wipe dry.
Condensation
inside fresh food
compartment
Frequent or long door openings.
Minimise door openings.
Door gasket leaking.
Check that gasket is sitting flat
and sealing tightly.
Not unusual during periods of
high humidity.
Wipe dry.
Door out of
alignment
With time and usage, movement
may occur.
Refer to your installation guide.
Tray/bin does
not slide in and
out evenly
Packaging trapped.
Check to ensure no food or
packaging is trapped behind
the tray/bin.
Runners not extending fully.
Holding onto sides of tray/
bin, extend the runners fully by
using a firm pull — this will reset
the runner.
Refrigerator
operating
inefficiently
Accumulation of dust
on or behind the rear
compartment cover.
Refer to section
‘Cleaning and care’.
If problem persists please
contact Customer Care.
Cannot adjust
temperature
in frozen food
compartment
Either
BOTTLE CHILL, FAST FREEZE
or
ICE BOOST
is activated.
Deactivate
BOTTLE CHILL,
FAST FREEZE
or
ICE BOOST
if
function is not desired.
