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TROUBLESHOOTING
If there is a problem with your refrigerator, please check the following points before
contacting your local Fisher & Paykel trained and supported service technician or the
Customer Care Centre.
Product parts and accessories can be purchased through Fisher & Paykel Customer Care
Centre or online at fisherpaykel.com (this service is available to selected markets only).
All models
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
Refrigerator
does not
operate
No electricity at
power outlet.
Check that the plug is correctly connected
and power switched on.
Check another refrigerator at the same outlet.
Check house fuse.
Light
not working
Light not functioning.
The LED light cannot be serviced by the
user. Contact your Fisher & Paykel Dealer
or Fisher & Paykel trained and supported
service technician.
Refrigerator
not working.
Check refrigerator is turned on at wall.
Light and
display
not working
Product in
SABBATH MODE
.
Press and hold , and together for
4 seconds.
Motor
operates for
long periods
Hot weather.
Minimise door openings to allow temperature
to stabilise.
Frequent door
openings.
Large amount of food
recently added.
Temperature control
set too low.
Refer to section ‘Temperature control’.
Doors not sealing
properly.
Check that cabinet is level and gasket seals
are clean.
Storage
compartments
too warm
Temperature setting
not correct.
Refer to section ‘Temperature control’.
Frequent
door openings.
Minimise door openings to allow temperature
to stabilise.
Large amount of food
recently added.
Food freezing
in the
refrigerator
Temperature setting
not correct.
Refer to section ‘Temperature control’.
Food placed directly in
front of air outlets.
Move chill sensitive foods away from the
centre back of the shelves.
